Recall 20V715 affects 1,296 2019-2021 Keystone Outback recreational trailers for inadequate frame support. Repair is free at any franchised Keystone dealer.
Keystone is recalling 1,296 2019-2021 Outback recreational trailers because the frame-rail section where the draw bar attaches has inadequate support, allowing the rail to buckle. The safety concern is frame failure that increases crash risk; Keystone dealers will complete the repair free of charge.
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What's wrong?
The frame rail on a 2019-2021 Keystone Outback is part of the trailer's main structure. It carries load from the body of the trailer and helps transfer towing forces through the drawbar, the front structure that connects the trailer frame to the hitch area. That section needs enough support to stay straight under towing loads.
On affected Outback 335CG and 340BH floor plans with a drop frame, the frame rail does not have enough support where it attaches to the drawbar. As towing force moves through that joint, the unsupported section can bend and buckle instead of holding its shape. Keystone's repair reinforces that area by adding plates where the drawbar is mounted.
The warning sign is visible damage. Look for a buckle in the frame rail around the point where the drawbar attaches to the frame rail. If you see that damage, use that wording when you call the Keystone dealer.
Who's affected?
Covers the 2019, 2020, and 2021 Outback model years, all tied to the same frame and structural component.
| 2021 Keystone Outback | body or structural component |
|---|---|
| 2020 Keystone Outback | body or structural component |
| 2019 Keystone Outback | body or structural component |
| Units affected | 1,296 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
A buckled frame can fail and increase the risk of a crash. Look for a visible buckle in the frame rail near where the drawbar attaches. If you see that damage, stop using the trailer and call a Keystone dealer before moving it. Repair is free at any franchised Keystone dealer.
What should I do?
- Check your VIN to confirm your 2019-2021 Keystone Outback is included in this recall.
- Contact a franchised Keystone dealer to schedule the free frame reinforcement plate repair that supports the draw bar area and prevents frame rail buckling.
- Bring the recall notice if Keystone mailed one. If not, reference recall number 20V715 when you call.
- Avoid towing the trailer until the repair is complete, since a buckled frame can fail and increase crash risk.
What happens at the repair
At the dealer, a Keystone technician adds reinforcement plates to the existing frame where the draw bar attaches. That repair is meant to support the frame rail and prevent the buckling described in recall 20V715. Parts and labor are covered under the recall. Keystone has a manufacturer reimbursement plan on file for eligible repairs paid before the recall notice. If you already paid for frame reinforcement or a related frame repair, ask Keystone customer service or the dealer which documents to submit.
| Reimbursement | Reimbursement available |
|---|
Timeline
| November 18, 2020 | NHTSA published the recall |
|---|---|
| December 15, 2020 | Owner notification mailed |
| January 15, 2021 | Dealer notification began |
| January 15, 2021 | Dealer notification ended |
| January 15, 2021 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 20V715?
Recall 20V715 covers 1,296 2019-2021 Keystone Outback 335CG and 340BH recreational trailers with inadequate frame-rail support where the draw bar attaches. The frame rail can buckle, and a buckled frame can fail and increase crash risk. Keystone dealers add reinforcement plates for free.
What should I do if my 2019-2021 Keystone Outback is on this recall?
Check your VIN to confirm your specific trailer is included in recall 20V715. If it is, contact a Keystone dealer to schedule the frame reinforcement repair. Reference recall number 20V715 and Keystone recall number 20-391 when you call. The dealer repair is free.
Is the recall repair free?
Yes. Keystone's recall remedy says dealers add reinforcement plates to the existing frame free of charge. Federal recall law requires the manufacturer to repair the defect at no cost, regardless of where the trailer was purchased.
Is it safe to tow my Keystone Outback before the repair?
Use caution until your VIN is checked and the dealer gives guidance. The recall involves frame-rail support where the draw bar attaches, and a buckled frame can fail and increase crash risk. Ask the Keystone dealer whether the trailer needs inspection before towing it in.
What if I bought my Keystone Outback used?
The free recall repair still applies. Recalls follow the VIN, not the original owner. Check your VIN to confirm whether your 2019-2021 Keystone Outback is included, then call a Keystone dealer and reference recall 20V715 to schedule the repair.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V715000 |
|---|---|
| Keystone customer service | 1-866-425-4369 |
| NHTSA recall # | 20V715 |
| NHTSA recall # (full) | 20V715000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Quarterly Report (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 24, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →