Recall 20V710 affects 9,136 2016 Tesla Model X vehicles for roof trim that can detach. Repair is free at any franchised Tesla dealer.
Tesla is recalling 9,136 2016 Model X vehicles because the front and spine cosmetic roof trim can separate while the vehicle is moving. Separated trim can create a road hazard and increase crash risk, and Tesla will repair the trim free of charge.
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What's wrong?
The 2016 Tesla Model X uses front and spine cosmetic roof trim panels on the outside of the roof. These trim pieces, also called appliques in the service record, cover finished body areas and are supposed to stay bonded to the vehicle with urethane adhesive. Primer helps that adhesive grip the trim surface.
On affected Model X vehicles, the trim was attached without enough primer at the bond between the applique and the urethane. Without that prepared surface, the adhesive bond can weaken. While the vehicle is moving, the front trim, the spine trim, or both pieces can separate from the roof.
Before a piece comes off, an owner can hear a noise inside the cabin for a short or longer period. You can also see the trim coming loose along the roof. Those are the warning signs to report when scheduling the recall repair.
Who's affected?
| 2016 Tesla Model X | body structure |
|---|---|
| Units affected | 9,136 |
| Field incidents | NHTSA has logged 1 field incident to date. |
Not every 2016 Tesla Model X is on the list. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
Loose roof trim can separate while the 2016 Model X is in use, creating a road hazard and increasing crash risk. Listen for new cabin noise from the applique and look for trim that is lifting or coming loose. Drive cautiously and schedule the adhesion test soon. Repair is free at any franchised Tesla dealer.
What should I do?
- Check your VIN to confirm your 2016 Tesla Model X is included in this recall.
- Contact Tesla service to schedule the free roof-trim adhesion test and primer repair that helps keep the front and spine cosmetic roof trim attached.
- Reference recall number 20V710 and Tesla recall SB-20-12-005 when you call. Ask whether superseding recall 24V615 applies to your VIN.
- Bring the recall notice if Tesla mailed one.
- Avoid driving with roof trim that is loose, rattling, or partly separated; contact Tesla service before moving the vehicle.
What happens at the repair
At Tesla service, a Tesla technician tests the adhesion on the front and spine cosmetic roof trim. If the trim was installed without primer or fails the adhesion test, the technician applies primer to secure the trim. The recall repair is free. This campaign was later superseded by recall 24V615, so ask Tesla service to confirm the active repair procedure for your VIN. If you paid for roof trim adhesion repairs before the recall notice, ask Tesla service how to submit documentation under Tesla's general reimbursement plan on file.
| Reimbursement | Reimbursement available |
|---|
Timeline
| November 17, 2020 | NHTSA published the recall |
|---|---|
| January 15, 2021 | Owner notification mailed |
Frequently asked questions
What is recall 20V710?
Recall 20V710 covers 9,136 2016 Tesla Model X vehicles with roof trim that was installed without primer. The front or spine cosmetic roof trim can separate while the vehicle is moving, creating a road hazard and increasing crash risk.
What should I do if my 2016 Tesla Model X is on this recall?
Check your VIN to confirm your specific Model X is included in recall 20V710. If it is, contact Tesla service and reference recall 20V710 or Tesla recall SB-20-12-005. Tesla will test the roof trim adhesion and apply primer as needed for free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Tesla's remedy says service will test the roof trim adhesion and apply primer as needed free of charge.
Is it safe to drive my 2016 Tesla Model X before the repair?
The official risk is that loose roof trim can detach while driving, create a road hazard, and increase crash risk. Check your VIN first. If your Model X is included, schedule Tesla service and ask whether any interim handling guidance applies before your appointment.
What if I bought my Tesla Model X used?
The free recall repair still applies. Federal recall law follows the vehicle, not the first owner. Check your VIN to confirm whether your specific Model X is included, then contact Tesla service with recall 20V710 or SB-20-12-005.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V710000 |
|---|---|
| Tesla customer service | 1-877-798-3752 |
| NHTSA recall # | 20V710 |
| NHTSA recall # (full) | 20V710000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Misc. Document (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 24, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →