Recall 20V696 covers 40 2019-2020 Terex TL80 and TL100 aerial devices for rotation bearing bolts that loosen. Free repair at a Terex dealer once available.
Terex is recalling 40 2019-2020 TL80 and TL100 aerial devices because rotation bearing bolts can loosen during use and fail. If those bolts fail, the boom can fall and increase the risk of injury or death; Terex dealers will complete the free repair once the remedy is available.
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What's wrong?
On 2019-2020 Terex TL80 and TL100 aerial devices, the rotation bearing lets the upper structure turn on the pedestal. The rotation bearing bolts clamp that bearing in place. They need steady clamping force so the turntable, pedestal, and bearing stay tight while the unit rotates under load.
On the recalled machines, the bolts do not hold the required clamping force. As the aerial device is used, the bolts loosen instead of staying tight. Once that clamping force is lost, the bolts can fail. The recalled setup uses shorter bolts without reinforcement or spacer plates, while the repair uses longer bolts with reinforcement or spacer plates.
Owners and operators have warning signs to check before failure. A daily visual inspection before work starts can show loosened bolts through moved or broken torque striping. Loud popping sounds, or excess movement at the turntable, pedestal, and rotation bearing, are also signs that the bearing bolts have loosened.
Who's affected?
Covers both TL80 and TL100 models across the 2019 and 2020 model years, all tied to the Equipment component.
| 2019 Terex TL80 | Equipment |
|---|---|
| 2020 Terex TL100 | Equipment |
| 2020 Terex TL80 | Equipment |
| 2019 Terex TL100 | Equipment |
| Units affected | 40 |
| Field incidents | NHTSA has logged 2 field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
If rotation bearing bolts fail, the boom can fall, increasing the risk of injury or death. Before operation, check torque striping during the pre-shift inspection. Loud popping sounds or excessive movement around the turntable, pedestal, or rotation bearing are warning signs to stop use and contact the dealer. Repair will be free at any franchised Terex dealer once available.
What should I do?
- Check your VIN to confirm your 2019-2020 Terex TL80 or TL100 aerial device is included in this recall.
- Contact Terex customer service at 1-605-882-4000 before scheduling service, and ask whether Field Service Kit Z1604 is open for your unit.
- Perform the Terex pre-shift inspection procedure before each use until the repair is complete.
- Reference recall number 20V696 and Terex recall SN687 when you call.
- Schedule the free Field Service Kit Z1604 repair once Terex confirms it is available; the kit replaces rotation bearing bolts and related hardware so the boom stays secured.
What happens at the repair
Until the final repair is available, owners are advised to complete the inspection before each shift and keep the unit out of service if the rotation bearing hardware is loose or damaged. Once Terex opens the dealer repair, a Terex technician will install Field Service Kit Z1604, including replacement rotation bearing bolts, washers, pedestal reinforcement plates, and bolt spacers. The final dealer repair will be free once available. Terex has a general reimbursement plan on file for owners who already paid for the same repair. Keep invoices and ask Terex customer service how to submit documentation.
| Reimbursement | Reimbursement available |
|---|
Timeline
| November 11, 2020 | NHTSA published the recall |
|---|---|
| November 18, 2020 | Dealer notification began |
| November 18, 2020 | Dealer notification ended |
| November 24, 2020 | Owner notification mailed |
| November 25, 2020 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| November 25, 2020 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 20V696?
Recall 20V696 covers 40 2019-2020 Terex TL80 and TL100 aerial devices with rotation bearing bolts that can loosen during use and fail. If those bolts fail, the boom can fall, increasing the risk of injury or death. Terex's remedy is Field Service Kit Z1604 installed free of charge.
What should I do if my 2019-2020 Terex TL80 or TL100 is on this recall?
Check your VIN to confirm your specific aerial device is included in recall 20V696. If it is, contact Terex customer service at 1-605-882-4000 or a Terex dealer and reference recall SN687. Terex advises owners to perform the pre-shift inspection procedure until the repair is complete.
Is the recall repair free?
Yes. Terex's recall remedy says dealers will install Field Service Kit Z1604 free of charge. The kit includes replacement rotation bearing bolts, washers, pedestal reinforcement plates, and bolt spacers.
What is the safety risk?
The safety risk is boom fall from failed rotation bearing bolts. Terex reports that the bolts can loosen during unit use and fail. If the boom falls, people near or using the aerial device face an increased risk of injury or death.
When did Terex start this recall?
Terex began this recall on November 24, 2020. If you own or operate a 2019-2020 TL80 or TL100 aerial device, check your VIN and reference recall 20V696 or Terex recall SN687 when you contact Terex or a dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V696000 |
|---|---|
| Terex customer service | 1-605-882-4000 |
| NHTSA recall # | 20V696 |
| NHTSA recall # (full) | 20V696000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 24, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →