Recall 20V692 affects 15,587 2014-2016 Ford Explorer, Taurus, and Edge vehicles for axle support bracket failure. Repair is free at a franchised Ford dealer.
Ford is recalling 15,587 2014-2016 Explorer, Taurus, and Edge vehicles with 2.0L or 2.3L engines and front-wheel drive because the front drive axle halfshaft support bracket can fail. A failed bracket can cause unintended movement after park is selected or loss of power while driving, which increases crash risk; Ford dealers will complete the free repair.
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What's wrong?
The link shaft bracket on these covered 2014-2016 Ford Explorer, Taurus, and Edge vehicles supports part of the front drive axle halfshaft. On front wheel drive models with 2.0L or 2.3L engines, that axle shaft carries engine power from the transmission to the front wheels. The bracket keeps the shaft aligned while the driveline moves under load.
On included vehicles, the bracket design did not account for vibration that occurs during normal driving. That vibration can excite the bracket at its natural frequency, which means the part flexes in a repeating pattern instead of staying steady. Over time, that repeated stress can crack the bracket and lead to fatigue failure.
A cracked link shaft bracket can cause vibration from the driveline while the vehicle is moving. Owners can also hear grinding, banging, or clicking noises from that area before the bracket fails.
Who's affected?
Covers three Ford nameplates across the 2014, 2015, and 2016 model years, all tied to the same drive axle component.
| 2014 Ford Explorer | drive axle |
|---|---|
| 2014 Ford Taurus | drive axle |
| 2014 Ford Edge | drive axle |
| 2015 Ford Explorer | drive axle |
| 2015 Ford Taurus | drive axle |
| 2016 Ford Explorer | drive axle |
| Units affected | 15,587 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
A failed link shaft bracket can take away park function, letting the vehicle move when it should stay put. It can also cut motive power while driving and increase crash risk. Vibration, grinding, banging, or clicking from the driveline while moving needs prompt dealer attention. Repair is free at any franchised Ford dealer.
What should I do?
- Check your VIN to confirm your 2014-2016 Ford Explorer, Taurus, or Edge is included in this recall.
- Contact a franchised Ford dealer to schedule the free link-shaft-bracket replacement that fixes the front drive axle halfshaft support failure.
- Bring the recall notice if Ford mailed one. If not, reference recall number 20V692 and Ford recall 20S63 when you call.
- Use the parking brake every time you park until the repair is complete.
- Drive cautiously until the repair, and pull over safely if the vehicle loses motive power.
What happens at the repair
At the dealer, a Ford technician replaces the link shaft bracket that supports the front drive axle halfshaft. The recall repair is free, with parts and labor covered. Ford's standard reimbursement plan covers documented out-of-pocket repairs related to this bracket before the recall notice. Bring repair paperwork and receipts to the Ford service desk, or contact Ford customer service to start the claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| November 10, 2020 | NHTSA published the recall |
|---|---|
| November 12, 2020 | Dealer notification began |
| November 12, 2020 | Dealer notification ended |
| November 30, 2020 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| November 30, 2020 | Interim owner notification (was planned for this date) |
| February 2, 2021 | Owner notification mailed |
Frequently asked questions
What is recall 20V692?
Recall 20V692 covers 15,587 2014-2016 Ford Explorer, Taurus, and Edge vehicles with 2.0L or 2.3L engines and front-wheel drive. The front drive axle halfshaft support bracket can fail, and Ford dealers replace the link shaft bracket for free.
What should I do if my 2014-2016 Ford Explorer, Taurus, or Edge is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 20V692. If it is, contact a franchised Ford dealer to schedule the link shaft bracket replacement. Reference recall number 20V692000 or Ford recall number 20S63 when you call.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair the defect at no cost, and Ford will replace the link shaft bracket free of charge at any franchised Ford dealer.
What is the safety risk in recall 20V692?
A failed support bracket can cause loss of park function, unintended vehicle movement, or loss of motive power while driving. That increases crash risk. If your VIN is included, schedule the free Ford dealer repair.
What if I bought my Ford Explorer, Taurus, or Edge used?
The free recall repair still applies. Federal recall law follows the vehicle, not the first owner. Check your VIN to confirm whether your specific Ford is included, then call a franchised Ford dealer with recall number 20V692000 or Ford recall number 20S63.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V692000 |
|---|---|
| Ford customer service | 1-866-436-7332 |
| NHTSA recall # | 20V692 |
| NHTSA recall # (full) | 20V692000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Quarterly Report (PDF)
- Download Misc. Document (PDF)
- Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 24, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →