Recall 20V657 affects 698 2021 Jeep Cherokee vehicles because front lower control arms can fracture. Repair is free at any franchised Jeep dealer.
Jeep is recalling 698 2021 Cherokee Latitude and Cherokee Limited vehicles under recall 20V657 because one or both front lower control arms can fracture while driving. A fracture can cause loss of steering control and increase crash risk without prior warning; Jeep dealers will complete the repair free of charge.
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What's wrong?
The front lower control arm on a 2021 Jeep Cherokee is a suspension link that connects the front wheel assembly to the vehicle body. It helps hold the wheel in the correct position as the suspension moves over bumps, turns, and braking forces. The arm has to be strong enough to carry those loads without bending or cracking.
On affected Cherokee Latitude and Limited vehicles with the specific suspension package, one or both front lower control arms were built with hardness below specification. That means the metal was not hardened to the strength Jeep required. While driving, the weakened arm can fracture, which changes how the front wheel is held and controlled.
There is no warning sign before failure. The filing does not identify a noise, light, vibration, or handling change that gives the owner advance notice before the arm breaks.
Who's affected?
| 2021 Jeep Cherokee | lower control arm |
|---|---|
| Units affected | 698 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2021 Jeep Cherokee is on the list. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
A front lower control arm can fracture while driving, causing loss of steering control and increasing the risk of a crash. There is no warning sign before failure. Limit driving until a Jeep dealer inspects the control arms and completes any needed replacement. Repair is free at any franchised Jeep dealer.
What should I do?
- Check your VIN to confirm your 2021 Jeep Cherokee is included in this recall.
- Do not drive the vehicle until a Jeep dealer inspects the front lower control arms and completes any needed repair.
- Arrange a tow if the vehicle has to move to the dealer; do not drive it there yourself.
- Contact a franchised Jeep dealer to schedule the free front-lower-control-arm inspection and any needed replacement that addresses the fracture risk and loss of steering control.
- Bring the recall notice if Jeep mailed one, or reference recall number 20V657 when you call.
- Call Jeep customer service at 1-800-853-1403 with questions about the inspection, repair, or towing process.
What happens at the repair
At the dealer, a Jeep technician inspects the front lower control arms and replaces any arm that fails inspection. The recall repair is free, with parts and labor covered. Do not drive the vehicle until it has been inspected and repaired if needed. If you've already paid for a related repair, FCA US asks owners to send the original receipt and other adequate proof of payment so the company can confirm the expense. Ask the service desk how to submit that paperwork under the reimbursement process.
| Reimbursement | Reimbursement available |
|---|
Timeline
| October 27, 2020 | NHTSA published the recall |
|---|---|
| October 30, 2020 | Dealer notification began |
| October 30, 2020 | Dealer notification ended |
| October 30, 2020 | Owner notification mailed |
| November 6, 2020 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| November 6, 2020 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 20V657?
Recall 20V657 covers 698 2021 Jeep Cherokee vehicles with front lower control arms that can fracture while driving. A fracture can cause loss of steering control and raise crash risk without prior warning. Jeep dealers will inspect the control arms and replace them as needed for free.
What should I do if my 2021 Jeep Cherokee is on this recall?
Check your VIN to confirm your specific Cherokee is included in recall 20V657. If it is, call a franchised Jeep dealer and reference recall W81 or 20V657. The dealer will inspect the front lower control arms and replace them as needed for free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Jeep dealers will inspect the front lower control arms and replace them as necessary free of charge. FCA US customer service is available at 1-800-853-1403.
What warning signs should I watch for?
There is no warning sign before failure. The front lower control arm can fracture while driving, which can cause loss of steering control and raise crash risk. Until a Jeep dealer inspects the vehicle and completes any needed repair, avoid driving and ask the dealer about towing.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V657000 |
|---|---|
| Jeep customer service | 1-800-853-1403 |
| NHTSA recall # | 20V657 |
| NHTSA recall # (full) | 20V657000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →