Recall 20V647 covers 156 2018-2020 Braun Ambulances ambulances for a Vista IV display lockup. Repair is free at any franchised Braun Ambulances dealer.
Braun Ambulances is recalling 156 2018-2020 Express Plus Type I, Chief Xl Type Iii, Liberty Type I, Express Type Iii, Chief Xl Type I, Raider Type I, and Super Chief ambulances because the lighting and HVAC display can lock up. A blank LCD screen can delay access to emergency controls, patient care devices, or the back up camera, increasing injury or crash risk, and Braun Ambulances will complete the repair free of charge.
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What's wrong?
The MCC Vista IV Display in these 2018-2020 Braun Ambulances models is a combination touch screen and push-button control panel. It handles body functions such as lighting and HVAC, and the same display can support the backup camera, emergency warning lights, or patient-care devices when those features are wired through it.
The problem is that the display screen can lock up or go blank instead of showing and controlling those functions. Weldon traced one condition to a negative electrical spike at vehicle startup, then found a separate issue that caused the LCD screen to go blank. A restart or power cycle reset the screen in the reported cases, but that does not fix the affected hardware.
There is no warning sign before failure. The first thing an operator sees is the display not responding or the screen going blank, which means the crew loses normal access to the affected body functions until the unit is reset or repaired.
Who's affected?
Spans 7 Braun Ambulances ambulance models across the 2018, 2019, and 2020 model years, all tied to the MCC Vista IV display.
| 2020 Braun Ambulances Express Plus Type I | Display function |
|---|---|
| 2020 Braun Ambulances Express Plus Type I | instrument panel |
| 2020 Braun Ambulances Chief Xl Type Iii | Display function |
| 2020 Braun Ambulances Chief Xl Type Iii | instrument panel |
| 2019 Braun Ambulances Liberty Type I | Display function |
| 2019 Braun Ambulances Liberty Type I | instrument panel |
| 2019 Braun Ambulances Express Type Iii | Display function |
| 2019 Braun Ambulances Express Type Iii | instrument panel |
| 2019 Braun Ambulances Express Plus Type I | Display function |
| 2019 Braun Ambulances Express Plus Type I | instrument panel |
| 2019 Braun Ambulances Chief Xl Type Iii | Display function |
| 2019 Braun Ambulances Chief Xl Type Iii | instrument panel |
| 2018 Braun Ambulances Express Plus Type I | Display function |
| 2018 Braun Ambulances Express Plus Type I | instrument panel |
| 2019 Braun Ambulances Chief Xl Type I | Display function |
| 2019 Braun Ambulances Chief Xl Type I | instrument panel |
| 2019 Braun Ambulances Raider Type I | Display function |
| 2019 Braun Ambulances Raider Type I | instrument panel |
| 2019 Braun Ambulances Super Chief | Display function |
| 2019 Braun Ambulances Super Chief | instrument panel |
| Units affected | 156 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
A blank LCD screen prevents the operator from reading the display or using its buttons. Emergency personnel can lose immediate access to those controls, delaying emergency operations and increasing the risk of patient injury or a crash. Schedule the replacement soon. Repair is free at any franchised Braun Ambulances dealer.
What should I do?
- Check your VIN to confirm your 2018-2020 Braun Ambulances Express Plus Type I, Chief Xl Type Iii, Liberty Type I, Express Type Iii, Chief Xl Type I, Raider Type I, or Super Chief ambulance is included in this recall.
- Contact a franchised Braun Ambulances dealer to schedule the free Vista IV replacement that fixes the lighting and HVAC display lockup.
- Bring the recall notice if you have it, and reference recall number 20V647 when you call.
- Limit emergency response use until the repair is complete if the LCD screen is blank or the buttons stop working.
What happens at the repair
At the dealer, a Braun Ambulances technician removes the defective Vista IV lighting and HVAC display and installs a new Vista IV. The replacement parts and labor are free under the recall, and the repair is available through the dealer. This repair addresses a display lockup that affects ambulance functions tied to the system, such as the back up camera, emergency warning lights, or patient care devices for that vehicle setup. Braun began the recall on December 18, 2020.
Timeline
| October 21, 2020 | NHTSA published the recall |
|---|---|
| November 2, 2020 | Dealer notification began |
| December 18, 2020 | Dealer notification ended |
| December 18, 2020 | Owner notification mailed |
| December 18, 2020 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| December 18, 2020 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 20V647?
Recall 20V647 covers 156 2018-2020 Braun Ambulances units, including Chief Xl, Chief Xl Type Iii, Express Plus Type I, Express Type Iii, Liberty Type I, Raider Type I, and Super Chief ambulance models with a Vista IV lighting and HVAC display that can lock up. The dealer replaces the defective Vista IV with a new Vista IV for free.
What should I do if my 2018-2020 Braun Ambulances Express Plus Type I, Chief Xl Type Iii, Liberty Type I, Express Type Iii, Chief Xl Type I, Raider Type I, or Super Chief is on this recall?
Check your VIN to confirm your specific ambulance is included in recall 20V647. If it is, contact a franchised Braun Ambulances dealer to schedule the Vista IV replacement. Reference recall number 20V647 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Braun Ambulances dealers will remove the defective Vista IV and replace it with a new Vista IV free of charge.
What is the safety risk?
The safety risk is loss of immediate LCD screen or button access during ambulance operation. If the display appears blank, emergency personnel lose immediate access to controls for functions such as the backup camera, emergency warning lights, or patient care devices, increasing the risk of injury to a patient or a crash.
When did the recall repair become available?
The recall repair began on December 18, 2020. Braun Ambulances notified owners, and dealers can replace the defective Vista IV display unit with a new Vista IV. Owners can call Braun Ambulance customer service at 1-877-344-9990 for recall support.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V647000 |
|---|---|
| Braun Ambulances customer service | 1-877-344-9990 |
| NHTSA recall # | 20V647 |
| NHTSA recall # (full) | 20V647000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →