Recall 20V641 affects 323 2021 Utilimaster Aeromaster vehicles for body-mount brackets that chafe brake lines. Repair is free at any franchised Utilimaster dealer.
Utilimaster is recalling 323 2021 Aeromaster vehicles built on Ford E-450 chassis because a body mount bracket can chafe the brake lines and rub through them. If the lines are damaged, braking ability is reduced and crash risk increases; Utilimaster dealers will complete the recall repair free of charge.
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What's wrong?
The brake lines on the 2021 Utilimaster Aeromaster carry hydraulic brake fluid along the Ford E-450 chassis. When you press the brake pedal, that fluid transfers force through the lines so the brake parts at the wheels can slow the vehicle. The lines need open clearance from brackets and other mounted parts because they move and vibrate with normal driving.
On affected Aeromaster vehicles, the wrong version of a body mount bracket was installed. That bracket sits too close to the brake lines. As the vehicle is driven, the bracket can chafe the lines until the outer surface wears through. Once a brake line is rubbed through, brake fluid pressure drops and braking performance is reduced.
There is no warning sign before failure. The brake lines can rub through without an owner hearing, seeing, or feeling the problem ahead of time.
Who's affected?
| 2021 Utilimaster Aeromaster | hydraulic brake hose |
|---|---|
| Units affected | 323 |
| Field incidents | NHTSA has logged 3 field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
When the body mount bracket rubs through the brake lines, braking ability is reduced and crash risk increases. The brake lines can wear through without a warning sign, so schedule the inspection and repair soon and avoid extra driving once you suspect brake trouble. Repair is free at any franchised Utilimaster dealer.
What should I do?
- Check your VIN to confirm your 2021 Utilimaster Aeromaster is included in this recall.
- Contact a franchised Utilimaster dealer to schedule the free brake-line clearance inspection.
- Ask the dealer to inspect the body mount bracket because it can chafe the brake lines, and to install the updated bracket or replace damaged brake lines as needed.
- Bring the recall notice if Utilimaster mailed one. If not, reference recall number 20V641 when you call.
- Drive cautiously until the inspection and any needed repair are complete. Leave extra following distance and avoid hard braking.
What happens at the repair
At the dealer, a Utilimaster technician inspects the brake line and body mount brackets for proper clearance. If the installed bracket revision does not leave enough clearance, the technician installs a new body mount bracket. Any brake line damaged by bracket contact is replaced. The recall repair is free, with parts and labor covered. If you already paid for a related brake line or bracket repair, contact Shyft Group customer service and ask how to file under its general reimbursement plan with repair documentation.
| Reimbursement | Reimbursement available |
|---|
Timeline
| October 16, 2020 | NHTSA published the recall |
|---|---|
| October 16, 2020 | Dealer notification began |
| October 16, 2020 | Dealer notification ended |
| October 16, 2020 | Owner notification mailed |
| October 16, 2020 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 20V641?
Recall 20V641 covers 323 2021 Utilimaster Aeromaster vehicles built on Ford E-450 chassis. A body mount bracket can chafe the brake lines and rub through them, reducing braking ability and increasing crash risk. Dealers inspect the brake lines and brackets, install a revised bracket if needed, and replace damaged brake lines for free.
What should I do if my 2021 Utilimaster Aeromaster is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 20V641. If it is, contact a Utilimaster dealer to schedule the brake-line and body-mount-bracket inspection. Reference Shyft Group recall number 20-10 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Shyft Group says dealers will inspect the brake line and body mount brackets free of charge. If the bracket needs replacement or a brake line is damaged, that work is covered too.
What is the safety risk?
The safety risk is reduced braking ability. If the body mount bracket rubs through a brake line, the vehicle can lose brake performance, which increases crash risk. If your VIN is included, schedule the free dealer inspection and repair before relying on the vehicle for regular service.
What if I bought this Utilimaster Aeromaster used?
The free recall repair still applies. Recall coverage follows the vehicle, not the original owner. Check your VIN to confirm whether your 2021 Utilimaster Aeromaster is included, then call a Utilimaster dealer and reference recall 20V641 or Shyft Group recall number 20-10.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V641000 |
|---|---|
| Utilimaster customer service | 1-800-582-3454 |
| NHTSA recall # | 20V641 |
| NHTSA recall # (full) | 20V641000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Document (PDF) (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →