Recall 20V628 affects 7 2020 Mercedes-Benz Glb 250 vehicles for incorrect window air bag mounting. Repair is free at any franchised Mercedes-Benz dealer.
Mercedes-Benz is recalling 7 2020 Glb 250 vehicles because the window air bag in the A-pillar area was not mounted correctly. In a crash that deploys that air bag, the catch strap can disconnect and increase injury risk; Mercedes-Benz dealers will complete the free repair.
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What's wrong?
The window air bag in the 2020 Mercedes-Benz Glb 250 is built into the side roof and A-pillar area near the windshield. In a crash, it is supposed to deploy along the side window opening and help keep occupants better contained inside the vehicle. Its position matters because the bag has to unfold in the right place and shape to do that job.
On affected vehicles, a production deviation left the window air bag incorrectly mounted in the A-pillar area. That means the air bag is present, but its attachment or routing does not match the intended build specification. If the air bag deploys from the wrong position, its performance is affected and the vehicle does not meet the ejection-mitigation standard tied to this recall.
There is no warning sign before failure. An owner will not hear, feel, or see a normal driving symptom that confirms the window air bag was mounted incorrectly.
Who's affected?
| 2020 Mercedes-Benz Glb 250 | side air bag |
|---|---|
| Units affected | 7 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2020 Mercedes-Benz Glb 250 SUV is on the list. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
If a crash deploys the window air bag, the catch strap can disconnect and increase injury risk. There is no warning sign before the strap disconnects, so schedule the recall repair soon. Repair is free at any franchised Mercedes-Benz dealer.
What should I do?
- Check your VIN to confirm your 2020 Mercedes-Benz Glb 250 is included in this recall.
- Contact a franchised Mercedes-Benz dealer to schedule the free A-pillar window air bag mounting check and correction.
- Bring the owner letter to the appointment if you have it, and reference recall number 20V628 when you call.
- Drive with extra care until the repair is complete; the window air bag catch strap is at risk of disconnecting in a crash if the mounting is wrong.
- Call Mercedes-Benz customer service at 1-800-367-6372 if the dealer cannot answer your recall questions.
What happens at the repair
At the dealer, a Mercedes-Benz technician checks the mounting of the window air bag in the A-pillar area and corrects it as needed. The recall repair is free, with parts and labor covered. Out-of-pocket repairs already paid are handled through the existing new vehicle warranty, not through a separate reimbursement program, since the involved vehicles remained under warranty. Ask the service desk how warranty coverage applies if you have prior repair paperwork.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| October 9, 2020 | NHTSA published the recall |
|---|---|
| October 16, 2020 | Dealer notification began |
| October 16, 2020 | Dealer notification ended |
| October 30, 2020 | Owner notification mailed |
| October 30, 2020 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| October 30, 2020 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 20V628?
Recall 20V628 covers 7 2020 Mercedes-Benz Glb 250 vehicles with a window air bag in the A-pillar area that was not mounted correctly. In a crash that deploys the air bag, the catch strap can disconnect and increase injury risk.
What should I do if my 2020 Mercedes-Benz Glb 250 is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 20V628. If it is, contact a franchised Mercedes-Benz dealer to schedule the window air bag mounting inspection and correction. Reference recall number 20V628 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Mercedes-Benz dealers will check the window air bag mounting and correct it free of charge. Parts and labor are covered for included vehicles.
Is it safe to drive my 2020 Mercedes-Benz Glb 250 before the recall repair?
This recall does not carry a do-not-drive order. The risk is tied to a crash that deploys the window air bag: the catch strap can disconnect and increase injury risk. Check your VIN, then schedule the free inspection and correction at a Mercedes-Benz dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V628000 |
|---|---|
| Mercedes-Benz customer service | 1-800-367-6372 |
| NHTSA recall # | 20V628 |
| NHTSA recall # (full) | 20V628000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →