Recall 20V587 affects 280 2019-2020 Altec Digger Derrick and Aerial Device vehicles for failing pedestal fasteners. Repair is free at any franchised Altec dealer.
Altec is recalling 280 2019-2020 Digger Derrick and Aerial Device units because bolts that secure the pedestal to the turntable can fail. If the fasteners break, the pedestal can separate from the turntable, increasing the risk of injury or death; Altec dealers will complete the recall repair free of charge.
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What's wrong?
The pedestal-to-turntable bolts on these 2019-2020 Altec Digger Derrick and Aerial Device units hold the rotating upper structure to the base. They are part of the rotation bearing fastening system, which lets the boom assembly turn while keeping the pedestal and turntable clamped together. Those bolts have to stay tight and intact under working loads.
On affected units, bolts with head marking 5252 came from a specific manufacturing lot that Altec traced through its production records. Customers reported broken fasteners, and Altec also found fasteners breaking during final assembly torque checks. When one of these bolts breaks, the clamping force at the pedestal and turntable is reduced, so the joint needs inspection and replacement fasteners from a different lot.
Owners and fleet technicians are not expected to feel a normal driving symptom first. The warning path is inspection: the fasteners are subject to periodic checks meant to find bolts that are loose, broken, or cracked before the unit stays in service.
Who's affected?
Both model families are included for the 2019 and 2020 model years, with Equipment identified as the component.
| 2019 Altec Digger Derrick | Equipment |
|---|---|
| 2020 Altec Digger Derrick | Equipment |
| 2019 Altec Aerial Device | Equipment |
| 2020 Altec Aerial Device | Equipment |
| Units affected | 280 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not confirm inclusion. Check your VIN to confirm whether this recall applies to your specific vehicle.
What's the safety risk?
Broken fasteners can let the pedestal separate from the turntable, increasing the risk of injury or death. Periodic inspections are meant to find loose, broken, or cracked fasteners, so take those findings seriously and schedule the recall repair soon. Repair is free at any franchised Altec dealer.
What should I do?
- Check your VIN to confirm your 2019-2020 Altec Digger Derrick or Aerial Device is included in this recall.
- Contact a franchised Altec dealer to schedule the free fastener inspection and replacement for the pedestal-to-turntable bolts.
- Bring the recall notice if Altec mailed one. If not, reference recall number 20V587 when you call.
- Avoid operating the aerial device or digger derrick until Altec checks the fasteners that secure the pedestal to the turntable.
- Call Altec customer service at 1-877-462-5832 with questions about the repair.
What happens at the repair
At the dealer, an Altec technician checks the pedestal-to-turntable fasteners and provides replacement fasteners where the recall requires them. Parts and labor are free under campaign 20V587. Altec's standard reimbursement plan is on file for owners who already paid for an eligible fastener-related repair before the recall work was performed. Bring repair orders, invoices, and proof of payment to the service desk, or contact Altec customer service at 1-877-462-5832 for claim instructions.
| Reimbursement | Reimbursement available |
|---|
Timeline
| September 24, 2020 | NHTSA published the recall |
|---|---|
| October 29, 2020 | Owner notification mailed |
| November 17, 2020 | Dealer notification began |
| November 17, 2020 | Interim owner notification (was planned for this date) |
| November 18, 2020 | Dealer notification ended |
Frequently asked questions
What is recall 20V587?
Recall 20V587 covers 280 2019-2020 Altec Digger Derrick and Aerial Device units with pedestal-to-turntable fasteners marked 5252 that can fail. If the fasteners break, the pedestal can separate from the turntable, increasing the risk of injury or death.
What should I do if my 2019-2020 Altec Digger Derrick or Aerial Device is on this recall?
Check your VIN to confirm your specific unit is included in recall 20V587. If it is, contact a franchised Altec dealer or Altec customer service at 1-877-462-5832 and reference recall 20V587 and Altec CSN 778. Replacement fasteners are free when needed.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Altec will provide replacement fasteners if needed for free. Use a franchised Altec dealer so the recall work is recorded correctly.
What is the safety risk?
The risk is pedestal separation from the turntable if the affected fasteners break. That failure increases the risk of injury or death, especially during equipment operation. Confirm the VIN before using the unit for work and arrange the free fastener replacement if it is included.
When did Altec start this recall?
Altec began this recall on October 29, 2020. Owner notices and dealer support have been available since then, so included units can receive the free fastener inspection and replacement process now.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V587000 |
|---|---|
| Altec customer service | 1-877-462-5832 |
| NHTSA recall # | 20V587 |
| NHTSA recall # (full) | 20V587000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →