Recall 20V582 covers 20 2014-2019 Ram Promaster paratransit vehicles for a shifter cable that can disconnect. Repair is free at any franchised Ram dealer.
Ram is recalling 20 2014-2019 Promaster paratransit vehicles with 3.6L engines because the transmission shifter cable can separate from the transmission. The gear lever can stop matching the actual transmission gear, leading to unintended vehicle movement and increasing crash risk; Ram dealers will complete the repair free of charge.
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What's wrong?
The transmission shifter cable in a 2014-2019 Ram Promaster with a 3.6L engine links the cabin shift lever to the transmission. When the driver moves the lever, the cable tells the transmission to select PARK, DRIVE, REVERSE, or another gear. The driver depends on that cable to keep the lever position and the actual transmission gear matched.
On affected Promaster vehicles, the gear shift cable was kinked during manufacturing. A kinked cable can separate and disconnect from the transmission, so moving the lever no longer commands the intended shift. When that happens, the vehicle can stay in a different gear than the lever shows.
There is no warning sign before the cable disconnects. After it detaches, the driver can feel much less effort when moving the shift lever. The instrument panel gear indicators show the actual transmission gear regardless of lever position, and the door ajar warning can sound if the driver's door opens while the transmission is not in PARK.
Who's affected?
Spans 6 model years of the Ram Promaster, all tied to the same automatic transmission column shifter linkage.
| 2015 Ram Promaster | automatic transmission |
|---|---|
| 2016 Ram Promaster | automatic transmission |
| 2017 Ram Promaster | automatic transmission |
| 2018 Ram Promaster | automatic transmission |
| 2019 Ram Promaster | automatic transmission |
| 2014 Ram Promaster | automatic transmission |
| Units affected | 20 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
A disconnected shifter cable can leave the driver unsure of the actual gear position. The vehicle can move unintentionally, increasing crash risk. After detachment, the shift lever feels much easier to move, and the gear indicators show the transmission's actual gear. Before exiting, confirm the transmission is in PARK. Repair is free at any franchised Ram dealer.
What should I do?
- Check your VIN to confirm your 2014-2019 Ram Promaster is included in this recall.
- Contact a franchised Ram dealer to schedule the free transmission shifter cable repair that fixes the gear-position mismatch.
- Bring the recall notice if Prime-Time sent one. If not, reference recall number 20V582 when you call.
- Set the parking brake before leaving the seat, verify the vehicle is secure, and keep extra space around the van until the repair is complete.
What happens at the repair
At the dealer, a Ram technician performs the necessary repair for the transmission shifter cable so the gear selector and the actual transmission gear match as intended. The recall repair is available now, and parts and labor are free under campaign 20V582. Prime-Time has a general reimbursement plan on file for qualifying out-of-pocket repairs. If you already paid for a related shifter cable repair, contact Prime-Time customer service and keep repair paperwork ready for the claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| September 24, 2020 | Dealer notification began |
|---|---|
| September 24, 2020 | Interim owner notification (was planned for this date) |
| October 15, 2020 | NHTSA published the recall |
| October 24, 2020 | Dealer notification ended |
Frequently asked questions
What is recall 20V582?
Recall 20V582 covers 20 2014-2019 Ram Promaster paratransit vehicles with 3.6L engines. The transmission shifter cable can separate from the transmission, so the shift lever position does not match the actual gear. Ram dealers will complete the necessary repair for free.
What should I do if my 2014-2019 Ram Promaster is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 20V582. If it is, contact a franchised Ram dealer to schedule the shifter-cable repair. Reference recall number 20V582 and Prime-Time recall number W00 when you call.
Is the recall repair free?
Yes. Federal recall law requires the recall repair at no cost. Ram dealers will perform the necessary shifter-cable repair free of charge for vehicles included in recall 20V582.
What is the safety risk?
The safety risk is unintended vehicle movement. If the shifter cable disconnects, the driver can think the vehicle is in one gear while the transmission is actually in another, increasing crash risk.
What if I bought my Ram Promaster used?
The free recall repair still applies. Recall coverage follows the vehicle, not the first owner. Check your VIN to confirm whether your specific Promaster is included, then call a franchised Ram dealer with recall number 20V582.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V582000 |
|---|---|
| Ram customer service | 1-574-293-9191 |
| NHTSA recall # | 20V582 |
| NHTSA recall # (full) | 20V582000 |
Source documents
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →