Recall 20V578 affects 56 2019-2020 Mci D45 Crt Le coaches for unusable last-row seat belt retractors. Repair is free at any franchised Mci dealer.
Mci is recalling 56 2019-2020 D45 Crt Le coaches because seat belt retractors in the last passenger row can fail to work, leaving those belts unusable. Unusable seat belts increase injury risk in a collision, and Mci dealers will complete the recall repair free of charge.
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What's wrong?
The rear row passenger seat belts in 2019-2020 Mci D45 Crt Le coaches use a retractor, the spring-loaded mechanism that feeds belt webbing out and pulls it back in. These belts include an emergency locking mode for a sudden stop and an automatic locking mode used after the belt is pulled out and set. The belt has to return from automatic locking mode to emergency locking mode so the passenger can extend it again.
On affected coaches, the retractor mounting location on the rear cross seat chassis leaves too little webbing length for that switch back after activation. Once the automatic locking mode is triggered, the retractor does not release as intended. The belt is then stuck short or stowed, so a passenger in the last row cannot pull it out and use it.
The warning sign is visible when someone tries to use the belt. It will not pull out or retract when switching back from automatic locking mode to emergency locking mode.
Who's affected?
The same seat belt assembly is listed across both model years.
| 2019 Mci D45 Crt Le | seat belt |
|---|---|
| 2020 Mci D45 Crt Le | seat belt |
| Units affected | 56 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
A seat belt that will not pull out or retract leaves a passenger without normal restraint protection. In a collision, that increases injury risk. If the belt locks after ALR activation or fails to return to ELR mode, keep that seat out of service and schedule the repair soon. Repair is free at any franchised Mci dealer.
What should I do?
- Check your VIN to confirm your 2019-2020 Mci D45 Crt Le is included in this recall.
- Contact a franchised Mci dealer to schedule the free last-row seat belt retractor modification so the passenger seat belts can be used.
- Bring the recall notice if Mci mailed one. If not, reference recall number 20V578 when you call.
- Keep passengers out of the last row until the seat belt repair is complete.
What happens at the repair
At the dealer, Mci service works with the seat belt manufacturer to modify the seat belt installation in the last row of passenger seats. The repair is free under the recall. The work is meant to restore proper seat belt retractor function so the belts in that row can be used as intended. MCI has a general reimbursement plan on file. If you already paid for this repair, contact MCI customer service about the documentation needed for a claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| September 23, 2020 | NHTSA published the recall |
|---|---|
| October 23, 2020 | Dealer notification began |
| October 23, 2020 | Dealer notification ended |
| October 30, 2020 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| October 30, 2020 | Interim owner notification (was planned for this date) |
| November 6, 2020 | Owner notification mailed |
Frequently asked questions
What is recall 20V578?
Recall 20V578 covers 56 2019-2020 Mci D45 Crt Le coaches with last-row passenger seat belt retractors that do not function properly. The defect prevents those seat belts from being used, which increases injury risk in a collision.
What should I do if my 2019-2020 Mci D45 Crt Le is on this recall?
Check your VIN to confirm your specific coach is included in recall 20V578. If it is, contact Mci customer service at 1-800-241-2947 and reference recall SB 490 to arrange the free last-row seat belt installation modification.
Is the recall repair free?
Yes. Mci says the seat belt manufacturer will modify the last-row seat belt installation free of charge. Federal recall law requires the manufacturer to provide the recall remedy at no cost for covered vehicles.
What is the safety risk?
The safety risk is that passengers in the last row cannot use the affected seat belts. Without working belts, those passengers face a higher risk of injury in a collision. This recall concerns Federal Motor Vehicle Safety Standard numbers 208 and 209.
When did the recall repair start?
The recall repair began on November 6, 2020. Because the remedy is available, owners of included 2019-2020 Mci D45 Crt Le coaches should arrange the free last-row seat belt modification through Mci customer service.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V578000 |
|---|---|
| Mci customer service | 1-800-241-2947 |
| NHTSA recall # | 20V578 |
| NHTSA recall # (full) | 20V578000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →