Recall 20V571 covers 405 2018-2020 Pierce vehicles for unintended aerial-device movement from a joystick-controller problem. Repair is free at a franchised Pierce dealer.
Pierce is recalling 405 2018-2020 Dash, Arrow Xt, Enforcer, Impel, Velocity, and Quantum vehicles because a joystick controller problem can allow the aerial device to move without operator input. Unintended aerial movement can increase the risk of injury, and the Pierce dealer repair will be free once available.
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What's wrong?
The joystick controller is the hand control that tells the aerial device where to move on 2018-2020 Pierce Dash, Arrow Xt, Enforcer, Impel, Velocity, and Quantum vehicles. In normal use, the aerial device moves only when the operator moves the joystick. The controller sends an electrical signal from the control handle to the aerial system.
On affected Pierce vehicles, the OEM Controls joystick controller was built with a resistor that does not meet specification. A resistor helps control the electrical signal inside the controller. When that part is out of specification, the controller can send a movement signal even when the operator has not moved the joystick. The result is aerial device movement without operator input.
There is no warning sign before failure. The first sign is the fault itself: the aerial device moves without a command from the operator.
Who's affected?
Spans the Dash, Arrow Xt, Enforcer, Impel, Velocity, and Quantum across 2018, 2019, and 2020, all tied to the same equipment component.
| 2019 Pierce Dash | Equipment |
|---|---|
| 2020 Pierce Arrow Xt | Equipment |
| 2020 Pierce Enforcer | Equipment |
| 2019 Pierce Impel | Equipment |
| 2020 Pierce Velocity | Equipment |
| 2018 Pierce Dash | Equipment |
| 2020 Pierce Quantum | Equipment |
| 2018 Pierce Velocity | Equipment |
| 2018 Pierce Impel | Equipment |
| 2018 Pierce Arrow Xt | Equipment |
| 2018 Pierce Enforcer | Equipment |
| 2019 Pierce Quantum | Equipment |
| 2020 Pierce Impel | Equipment |
| 2020 Pierce Dash | Equipment |
| 2018 Pierce Quantum | Equipment |
| 2019 Pierce Velocity | Equipment |
| 2019 Pierce Arrow Xt | Equipment |
| 2019 Pierce Enforcer | Equipment |
| Units affected | 405 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific truck is included.
What's the safety risk?
Unintended movement of the aerial device increases the risk of injury to anyone around it. There is no warning sign before the joystick issue, so keep crews clear of the aerial device and arrange recall service promptly. Repair will be free at any franchised Pierce dealer once available.
What should I do?
- Check your VIN to confirm your 2018-2020 Pierce Dash, Arrow Xt, Enforcer, Impel, Velocity, or Quantum vehicle is included in this recall.
- Contact a franchised Pierce dealer to ask whether the free joystick-controller replacement is open for your VIN.
- Reference recall number 20V571 when you call Pierce or the dealer.
- Schedule the joystick-controller replacement that fixes unintended aerial-device movement.
- Keep operators clear of the aerial device until the joystick repair is complete.
What happens at the repair
Pierce says owners were notified starting October 20, 2020, and dealers will replace the joystick controllers covered by this recall. Because the remedy status is not listed as available, do not assume the final repair can be scheduled until a Pierce dealer confirms it for your VIN. Once the repair is open for your vehicle, a Pierce technician replaces the affected joysticks, and parts and labor are covered under the recall.
Timeline
| September 22, 2020 | NHTSA published the recall |
|---|---|
| October 5, 2020 | Dealer notification began |
| October 5, 2020 | Interim owner notification (was planned for this date) |
| October 19, 2020 | Dealer notification ended |
| October 20, 2020 | Owner notification mailed |
Frequently asked questions
What is recall 20V571?
Recall 20V571 covers 405 2018-2020 Pierce Dash, Arrow Xt, Enforcer, Impel, Velocity, and Quantum vehicles with an aerial-device joystick controller problem. The aerial device can move without operator input, increasing injury risk. Pierce dealers replace the potentially affected joysticks free of charge.
What should I do if my 2018-2020 Pierce Dash, Arrow Xt, Enforcer, Impel, Velocity, or Quantum is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 20V571. If it is, contact a Pierce dealer to schedule joystick replacement for the aerial device. Reference recall number 20V571 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair recall defects at no cost, and Pierce's remedy says dealers will replace the potentially affected joysticks free of charge. Parts and labor are covered at a Pierce dealer.
What is the safety risk?
The risk is unintended movement of the aerial device. If the joystick controller allows movement without operator input, a person near or using the aerial device faces increased injury risk. Confirm the VIN, then arrange the free joystick replacement before relying on the aerial device.
When did Pierce start the recall repair?
Pierce began the recall repair on October 20, 2020. Owners with included VINs were directed to Pierce dealers for replacement of the potentially affected joysticks free of charge. For scheduling help, Pierce customer service is listed at 1-888-974-3723.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V571000 |
|---|---|
| Pierce customer service | 1-888-974-3723 |
| NHTSA recall # | 20V571 |
| NHTSA recall # (full) | 20V571000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →