Recall 20V530 affects 5,096 2020 Utilimaster Metris vehicles for incorrect payload labels. Inspection and label replacement are free at any franchised Utilimaster dealer.
Utilimaster is recalling 5,096 2020 Metris vehicles because the Tire and Loading Information label lists payload capacity higher than the vehicle's actual capacity. An owner who loads to the overstated label can overload the tires, increasing the risk of tire failure and a crash; the Utilimaster dealer repair is free.
Does this recall apply to your specific vehicle?
The official, free per-VIN recall check is run by NHTSA. Enter your VIN and we'll forward you directly — and add you to a free watchlist so you hear about new recalls for your vehicle.
Check my VIN at NHTSARecallNotify doesn't check your VIN — NHTSA's official tool does. We use your email only to alert you to new recalls.
Watch this vehicle for recalls
Add it to your free watchlist and we will alert you as new federal recalls are posted for your year, make and model. New-recall alerts are rolling out now.
You are on the watchlist.
We will email you as new federal recalls are posted for your vehicle.
What's wrong?
The Tire and Loading Information label on a 2020 Utilimaster Metris tells an owner how much weight the vehicle is built to carry. That payload number matters because cargo, tools, shelves, and passengers all count against the same limit, and the tires are selected for that rated load.
On affected Metris vehicles, the label can show a payload capacity that is higher than the vehicle's actual capacity. Shyft traced the problem to an apparent computer system glitch that pulled or calculated the wrong payload value during labeling. That means the vehicle itself is not described accurately, even though the label is supposed to be the quick reference an owner or fleet operator uses before loading it.
There is no warning sign that the label is wrong. An owner will not feel, hear, or see the problem during normal driving; the issue is the printed payload information, so the VIN and corrected label information decide whether the vehicle is included.
Who's affected?
| 2020 Utilimaster Metris | tire |
|---|---|
| 2020 Utilimaster Metris | vehicle label (placard or certification) |
| Units affected | 5,096 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2020 Utilimaster Metris van is on the list. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
An incorrect payload label can lead an owner to overload the vehicle's tires. Overloaded tires are at higher risk of failure, which increases crash risk. This can happen without warning, so avoid loading near the posted limit until the label is checked. Repair is free at any franchised Utilimaster dealer.
What should I do?
- Check your VIN to confirm your 2020 Utilimaster Metris is included in this recall.
- Contact a franchised Utilimaster dealer to schedule the free Tire and Loading Information label inspection and replacement if the payload value is wrong.
- Bring the recall notice if Utilimaster has mailed one. If not, reference recall number 20V530 when you call.
- Avoid loading the vehicle to the payload limit printed on the current label until the dealer checks it.
What happens at the repair
At the dealer, a Utilimaster technician inspects the vehicle's Tire and Loading Information label and checks the listed payload value against the vehicle's actual payload capacity. If the payload value is wrong, the technician replaces the label. The recall repair is available now, and parts and labor are covered. If you already paid for a related label correction before the recall notice, ask Utilimaster customer service how to submit documentation under the manufacturer's standard reimbursement plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| September 2, 2020 | NHTSA published the recall |
|---|---|
| September 4, 2020 | Owner notification mailed |
| September 8, 2020 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 20V530?
Recall 20V530 covers 5,096 2020 Utilimaster Metris fleet vehicles with Tire and Loading Information labels that overstate payload capacity. That can lead to tire overloading, tire failure, and crash risk. Shyft Group will inspect the vehicle and replace an incorrect label for free.
What should I do if my 2020 Utilimaster Metris is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 20V530. If it is, call Utilimaster customer service at 1-800-582-3454 and ask how to arrange the free inspection and label replacement. Reference recall number 20V530 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to remedy the defect at no cost. Shyft Group will inspect the vehicle and replace the Tire and Loading Information label for free if the payload value is incorrect.
What is the safety risk?
The safety risk is tire overloading from an incorrect payload label. If the label lists more payload capacity than the vehicle actually has, the tires can be overloaded. That can lead to tire failure and a higher crash risk.
When did the recall repair become available?
The recall repair began September 2, 2020. Because that date has passed, owners can contact Utilimaster customer service now to arrange the inspection. If the payload label value is wrong, Shyft Group will replace the label for free.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V530000 |
|---|---|
| Utilimaster customer service | 1-800-582-3454 |
| NHTSA recall # | 20V530 |
| NHTSA recall # (full) | 20V530000 |
Source documents
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →