Recall 20V521 covers 1,409 2019-2021 Heartland Cyclone, Elkridge, and Bighorn Traveler recreational trailers for weak landing-leg bracing. Repair is free at any franchised Heartland dealer.
Heartland is recalling 1,409 2019-2021 Cyclone, Elkridge, and Bighorn Traveler recreational trailers because insufficient bracing can let the front landing legs buckle and collapse while parked. If the landing legs buckle, the trailer will drop unexpectedly, increasing the risk of property damage, personal injury, or death, and Heartland dealers will complete the free repair.
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What's wrong?
The front landing legs on 2019-2021 Heartland Cyclone, Elkridge, and Bighorn Traveler recreational trailers are the jacks at the front of the chassis. They carry and steady the front of the trailer when it is parked, especially when the trailer is disconnected from the tow vehicle. The brackets and frame bracing around those jacks are supposed to hold that load without bending.
On affected trailers, the front landing leg area does not have enough bracing. Under parked load, the landing leg brackets or nearby chassis rail can bend, and the landing legs can buckle. If that happens, the trailer can collapse at the front while it is parked. The repair kit adds spacer tubes, plates, and hardware to reinforce the landing leg bracket area.
There is no warning sign before failure. The recall filing describes the issue as landing legs buckling, so do not rely on a visible crack, noise, or gradual sag to prove the trailer is safe.
Who's affected?
Spans Cyclone, Elkridge, and Bighorn Traveler models across the 2019-2021 model years, with chassis issues tied to the front landing leg jacks.
| 2019 Heartland Cyclone | Recreational vehicle/trailer |
|---|---|
| 2019 Heartland Cyclone | body or structural component |
| 2021 Heartland Cyclone | Recreational vehicle/trailer |
| 2021 Heartland Cyclone | body or structural component |
| 2021 Heartland Elkridge | Recreational vehicle/trailer |
| 2021 Heartland Elkridge | body or structural component |
| 2020 Heartland Bighorn Traveler | Recreational vehicle/trailer |
| 2020 Heartland Bighorn Traveler | body or structural component |
| 2020 Heartland Cyclone | Recreational vehicle/trailer |
| 2020 Heartland Cyclone | body or structural component |
| 2020 Heartland Elkridge | Recreational vehicle/trailer |
| 2020 Heartland Elkridge | body or structural component |
| 2021 Heartland Bighorn Traveler | Recreational vehicle/trailer |
| 2021 Heartland Bighorn Traveler | body or structural component |
| Units affected | 1,409 |
| Field incidents | NHTSA has logged 4 field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific RV is included.
What's the safety risk?
If the landing legs buckle, the trailer will drop unexpectedly, increasing the risk of property damage, personal injury, or death. There is no warning sign before failure, so keep people clear of the trailer support area and arrange the recall repair soon. Repair is free at any franchised Heartland dealer.
What should I do?
- Check your VIN to confirm your 2019-2021 Heartland Cyclone, Elkridge, or Bighorn Traveler is included in this recall.
- Contact a franchised Heartland dealer to schedule the free jack-bracket installation that reinforces the front landing legs.
- Bring the recall notice if you have it. If not, reference recall number 20V521 when you call.
- Keep people clear of the front landing-leg area when the trailer is parked until the repair is complete.
- Call Heartland customer service at 1-877-262-8032 with questions about the repair.
What happens at the repair
At the dealer, a Heartland technician installs a jack bracket to reinforce the trailer landing legs. The added bracket strengthens the front landing leg area while the trailer is parked. Parts and labor are covered under the recall. Heartland has a general reimbursement plan on file, so owners who already paid for this landing leg reinforcement should ask customer service or the dealer how to submit documentation for reimbursement.
| Reimbursement | Reimbursement available |
|---|
Timeline
| August 28, 2020 | NHTSA published the recall |
|---|---|
| October 9, 2020 | Owner notification mailed |
Frequently asked questions
What is recall 20V521?
Recall 20V521 covers 1,409 2019-2021 Heartland Cyclone, Elkridge, and Bighorn Traveler recreational trailers with front landing legs that can buckle while the trailer is parked. Heartland dealers install a jack bracket to reinforce the landing legs for free.
What should I do if my 2019-2021 Heartland Cyclone, Elkridge, or Bighorn Traveler is on this recall?
Check your VIN to confirm your specific trailer is included in recall 20V521. If it is, contact a Heartland dealer to schedule the jack bracket installation. Reference recall number 20V521 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Heartland dealers install the jack bracket free of charge. Heartland customer service is available at 1-877-262-8032 for recall questions.
What is the safety risk?
The front landing legs can buckle and collapse while the trailer is parked. If that happens, the trailer will drop unexpectedly, increasing the risk of property damage, personal injury, or death. The dealer repair reinforces the landing legs with a jack bracket.
What if I bought my Heartland trailer used?
The free recall repair still applies. Federal recall law follows the vehicle, not the first owner. Check your VIN to confirm whether your specific Cyclone, Elkridge, or Bighorn Traveler is included, then contact a Heartland dealer with recall number 20V521.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V521000 |
|---|---|
| Heartland customer service | 1-877-262-8032 |
| NHTSA recall # | 20V521 |
| NHTSA recall # (full) | 20V521000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →