Recall 20V500 affects 60 2020 Eti Etc 37 Ih aerial lift trucks for boom-tube weld defects. Repair is free at Eti's facility.
Eti is recalling 60 2020 Etc 37 Ih vehicles because improper welds and the thickness of the steel boom tubes can allow the aerial platform to fall unexpectedly. An aerial lift platform collapse increases the risk of injury, and Eti dealers will complete the recall repair free of charge.
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What's wrong?
The boom tube on a 2020 Eti Etc 37 Ih aerial lift truck is the hollow steel structure that supports the aerial platform as it raises, lowers, and holds a worker in position. It is supposed to carry the platform load through rectangular carbon steel tubing with strong weld seams and enough wall thickness to keep the boom rigid under normal use.
On affected trucks, the weld along the boom tube seam lacks full penetration, and the tube material does not meet the required ASTM A500 standard. That means the weld does not bond through the metal as designed. Instead of carrying load through a sound, full-depth weld, the weakened seam can lose strength under platform loads. The result is a platform that can fall unexpectedly.
There is no warning sign before failure. An operator should not expect a dashboard light, sound, or visible change before the boom loses the strength needed to hold the platform.
Who's affected?
| 2020 Eti Etc 37 Ih | Equipment |
|---|---|
| Units affected | 60 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
The safety risk is collapse of the aerial lift platform, which can increase the risk of injury for anyone on or near the equipment. If your VIN is included, schedule the repair before using the lift platform again. Repair is free at any franchised Eti dealer.
What should I do?
- Check your VIN to confirm your 2020 Eti Etc 37 Ih is included in this recall.
- Contact Eti customer service at 1-405-748-3841 to schedule the free boom-tube replacement that corrects the weld and tube-thickness defect linked to platform collapse risk.
- Reference recall number 20V500 when you call, and bring the recall notice if Eti mailed one.
- Keep the aerial lift out of service until the boom tubes have been replaced.
What happens at the repair
At Eti's facility, an Eti technician replaces the boom tubes on the affected aerial lift truck. The new boom tubes address the improper weld and steel thickness problem described in the recall. The recall repair is free, and parts and labor are covered. Eti is not offering reimbursement for this campaign because it reports no customer complaints, incidents, or warranty claims tied to this issue before the recall notice.
| Reimbursement | No separate reimbursement |
|---|
Timeline
| August 24, 2020 | NHTSA published the recall |
|---|---|
| September 9, 2020 | Owner notification mailed |
| September 9, 2020 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 20V500?
Recall 20V500 covers 60 2020 Eti Etc 37 Ih aerial lift trucks with improper boom tube welds and steel thickness issues. The aerial platform can unexpectedly fall, increasing injury risk. Eti will replace the boom tubes at its facility for free.
What should I do if my 2020 Eti Etc 37 Ih is on this recall?
Check your VIN to confirm your specific truck is included in recall 20V500. If it is, contact Eti customer service at 1-405-748-3841 to arrange the boom tube replacement at Eti's facility. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Eti will replace the boom tubes on affected aerial lift trucks for free at its facility.
What is the safety risk?
The safety risk is platform collapse. Improper welds and steel boom tube thickness issues can let the aerial platform unexpectedly fall, increasing the risk of injury to anyone using or working near the lift.
When did the recall repair start?
The recall began on September 9, 2020. Because the remedy is available, owners with an included VIN should contact Eti customer service at 1-405-748-3841 to arrange the free boom tube replacement.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V500000 |
|---|---|
| Eti customer service | 1-405-748-3841 |
| NHTSA recall # | 20V500 |
| NHTSA recall # (full) | 20V500000 |
Source documents
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 24, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →