Recall 20V478 affects 27 2020 Cruise Car Moke low-speed vehicles for a speed-control calibration defect. Repair is free at any franchised Cruise Car dealer.
Cruise Car is recalling 27 2020 Moke low-speed vehicles because they can exceed the 40 km/h maximum speed allowed for that vehicle class. That compliance defect increases the risk of injury in a crash, and Cruise Car dealers will complete the recall repair free of charge.
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What's wrong?
The 2020 Moke uses speed-control settings to limit how fast the vehicle can travel. That limit is what lets it qualify as a low-speed vehicle under Federal Motor Vehicle Safety Standard 500, which sets a 40 km/h maximum speed for this class.
On affected Cruise Car Moke vehicles, the final calibration did not hold the vehicle to that limit. Cruise Car traced the problem to the inspection and training process: during calibration, two people were in the cart, which changed the setup used to verify speed. The result is a vehicle that can exceed the speed allowed for its class.
There is no warning sign before failure. Owners are not told to watch for a sound, light, or handling change before the speed-control setting proves out of compliance.
Who's affected?
| 2020 Cruise Car Moke | Vehicle speed control |
|---|---|
| Units affected | 27 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2020 Cruise Car Moke is on the list. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
This Moke is classified as a low speed vehicle, but its maximum speed can exceed 40 km/h. That raises injury risk in a crash because the vehicle can travel faster than its classification allows. Schedule the speed calibration and drive cautiously until it is complete. Repair is free at any franchised Cruise Car dealer.
What should I do?
- Check your VIN to confirm your 2020 Cruise Car Moke is included in this recall.
- Contact a franchised Cruise Car dealer to schedule the free maximum-speed calibration that keeps the Moke within the 40 km/h low-speed-vehicle limit.
- Bring the owner letter if Cruise Car mailed one. If not, reference recall number 20V478 when you call.
- Keep the vehicle within low-speed-vehicle speeds until the calibration is complete.
What happens at the repair
At the dealer, a Cruise Car technician calibrates the 2020 Moke's maximum speed so the low-speed vehicle stays within the permitted speed classification. The recall repair is free, including parts and labor tied to the calibration. Cruise Car has a general reimbursement plan on file for documented qualifying repairs paid before the recall notice. If you've already paid for a related speed-calibration repair, bring the paperwork to the service desk and ask Cruise Car customer service how to submit it.
| Reimbursement | Reimbursement available |
|---|
Timeline
| August 13, 2020 | NHTSA published the recall |
|---|---|
| September 1, 2020 | Dealer notification began |
| September 1, 2020 | Interim owner notification (was planned for this date) |
| September 9, 2020 | Owner notification mailed |
| October 15, 2020 | Dealer notification ended |
| October 15, 2020 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
Frequently asked questions
What is recall 20V478?
Recall 20V478 covers 27 2020 Cruise Car Moke low-speed vehicles that can exceed 40 km/h, above the federal low-speed-vehicle limit. That speed-control issue means the vehicles do not comply with Federal Motor Vehicle Safety Standard 500 and increases injury risk in a crash.
What should I do if my 2020 Cruise Car Moke is on this recall?
Check your VIN to confirm your specific Moke is included in recall 20V478. If it is, contact a franchised Cruise Car dealer to schedule the maximum-speed calibration. Reference recall number 20V478 when you call. The dealer repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to fix the defect at no cost, and Cruise Car dealers will calibrate the vehicle's maximum speed free of charge. Parts and labor are covered for included vehicles.
What is the safety risk?
The safety risk is higher injury risk in a crash. Affected Moke low-speed vehicles can exceed 40 km/h, which is above the speed allowed for that vehicle classification. The free dealer calibration is meant to bring the vehicle's maximum speed back into compliance.
When did the Cruise Car Moke recall begin?
Cruise Car began the recall on September 9, 2020. Owners with included vehicles were directed to have a dealer calibrate the vehicle's maximum speed free of charge. You can also contact Cruise Car customer service at 1-941-929-1630.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V478000 |
|---|---|
| Cruise Car customer service | 1-941-929-1630 |
| NHTSA recall # | 20V478 |
| NHTSA recall # (full) | 20V478000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 24, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →