Recall 20V464 affects 1 2020 Mercedes-Benz Gle 450 vehicle for incorrect windshield bonding. Repair is free at any franchised Mercedes-Benz dealer.
Mercedes-Benz is recalling 1 2020 Gle 450 because the windshield was not bonded correctly and can separate from the vehicle in a crash. That separation reduces the passenger frontal air bag's protective function and increases injury risk; a Mercedes-Benz dealer will complete the recall repair free of charge.
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What's wrong?
The windshield on the 2020 Mercedes-Benz Gle 450 is more than glass for weather and visibility. It is bonded to the body with adhesive so it stays seated in the opening, helps the cabin structure work as designed, and supports the passenger's frontal air bag path during a crash.
On the recalled SUV, the bonded joint did not meet Mercedes-Benz specifications after production rework. The adhesive connection between the windshield and body was not made correctly, so the glass can separate from the vehicle in a crash. If that happens, the passenger's frontal air bag loses part of the surface and structure it relies on for its full protective function.
There is no warning sign before failure. The issue is in the windshield bond, so an owner should not expect a light, noise, leak, or visible change before the windshield fails to stay attached.
Who's affected?
| 2020 Mercedes-Benz Gle 450 | front air bag |
|---|---|
| 2020 Mercedes-Benz Gle 450 | visibility component |
| Units affected | 1 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
A separated windshield can reduce the passenger air bag restraint system's effectiveness and increase injury risk in a crash. There is no advance warning before the bonding fails, so confirm whether your VIN is included and schedule the repair soon. Repair is free at any franchised Mercedes-Benz dealer.
What should I do?
- Check your VIN to confirm your 2020 Mercedes-Benz Gle 450 is included in this recall.
- Contact a franchised Mercedes-Benz dealer to schedule the free windshield-bonding inspection and repair that helps the passenger air bag restraint system work as designed.
- Bring the recall notice if Mercedes-Benz mailed one, and reference recall number 20V464 when you call.
- Avoid delaying the inspection; the windshield bonding affects passenger air bag protection in a crash.
What happens at the repair
At the dealer, a Mercedes-Benz technician inspects the windshield bonding and repairs it as needed so the glass is secured correctly. The inspection and any required repair are free under the recall. MBUSA is not offering a separate reimbursement program for this campaign because the involved vehicle was not previously subject to this condition and remains covered under the new vehicle warranty. Ask the service desk how warranty coverage applies if you have prior repair paperwork.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| August 7, 2020 | NHTSA published the recall |
|---|---|
| August 14, 2020 | Dealer notification began |
| August 28, 2020 | Interim owner notification (was planned for this date) |
| August 31, 2020 | Owner notification mailed |
Frequently asked questions
What is recall 20V464?
Recall 20V464 covers 1 2020 Mercedes-Benz Gle 450 with windshield bonding that was not installed correctly. If the windshield separates in a crash, the passenger air bag restraint system is less effective, increasing injury risk. A Mercedes-Benz dealer will inspect the windshield bonding and repair it for free.
What should I do if my 2020 Mercedes-Benz Gle 450 is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 20V464. If it is, contact a franchised Mercedes-Benz dealer to schedule the windshield bonding inspection. Reference recall 20V464 or Mercedes-Benz recall number 2020080014 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Mercedes-Benz will inspect the windshield bonding and repair it as necessary free of charge at a franchised Mercedes-Benz dealer.
What is the safety risk?
The safety risk is reduced passenger air bag protection in a crash. The recall involves windshield bonding that was not installed correctly. If the windshield separates during a crash, the passenger frontal air bag restraint system is less effective, increasing injury risk.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V464000 |
|---|---|
| Mercedes-Benz customer service | 1-800-367-6372 |
| NHTSA recall # | 20V464 |
| NHTSA recall # (full) | 20V464000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 24, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →