Recall 20V440 affects 499,344 2019-2021 Honda Odyssey, Passport, and Pilot vehicles for rearview camera software errors. Repair is free at any franchised Honda dealer.
Honda is recalling 499,344 2019-2021 Odyssey, Passport, and Pilot vehicles because incorrect central network software programming can delay or prevent the rearview camera image from displaying. A delayed or inoperative display can reduce the driver's view behind the vehicle and increase crash risk; Honda dealers will complete the recall repair free of charge.
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What's wrong?
The infotainment control unit on 2019-2021 Honda Odyssey, Passport, and Pilot vehicles is the computer that helps manage the display audio screen and rearview camera image. When the vehicle is shifted into reverse, that unit should route the camera signal through the central network and show the view behind the vehicle on the screen.
On affected vehicles, the software in that control unit was programmed incorrectly. That programming can trigger errors in the central network, so the rearview camera image shows late or does not show at all. The display issue is why these vehicles do not meet the rearview camera visibility requirement.
There is no warning sign before failure. Owners find out when the vehicle is shifted into reverse and the rear camera image is delayed, frozen, or missing from the display.
Who's affected?
The scope spans Odyssey, Passport, and Pilot models from the 2019, 2020, and 2021 model years, tied to the infotainment control unit and its camera or electrical system software.
| 2019 Honda Odyssey | Camera |
|---|---|
| 2020 Honda Passport | Camera |
| 2020 Honda Odyssey | Camera |
| 2020 Honda Odyssey | electrical system software |
| 2020 Honda Pilot | Camera |
| 2020 Honda Pilot | electrical system software |
| 2020 Honda Passport | electrical system software |
| 2019 Honda Odyssey | electrical system software |
| 2019 Honda Pilot | Camera |
| 2019 Honda Pilot | electrical system software |
| 2019 Honda Passport | Camera |
| 2019 Honda Passport | electrical system software |
| 2021 Honda Pilot | Camera |
| 2021 Honda Pilot | electrical system software |
| Units affected | 499,344 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific vehicle.
What's the safety risk?
A delayed or blank rearview camera display reduces your view behind the vehicle and increases crash risk while backing up. Use mirrors, turn your head, and schedule the software update soon if your VIN is included. Repair is free at any franchised Honda dealer.
What should I do?
- Check your VIN to confirm your 2019-2021 Honda Odyssey, Passport, or Pilot is included in this recall.
- Install the free software update using Honda's mailed instructions, or contact a franchised Honda dealer to have the update performed for free.
- Reference recall number 20V440 and Honda recall Y7Y when you contact the dealer or Honda customer service.
- Call Honda customer service at 1-888-234-2138 with questions about the software update or mailed instructions.
- Use extra care when backing up until the update is complete; confirm the rearview camera image appears before moving in reverse.
What happens at the repair
At the dealer, a Honda technician installs the updated central network software that addresses the rearview camera display problem. Owners can also follow Honda's mailed instructions to download and install the update for free. The recall repair is free, whether the update is completed at home or at a Honda dealer. If you already paid for this software repair, Honda's reimbursement plan allows registered owners to request repayment. Keep your repair invoice and ask Honda customer service or the dealer service desk how to submit it.
| Reimbursement | Reimbursement available |
|---|
Timeline
| July 28, 2020 | NHTSA published the recall |
|---|---|
| July 29, 2020 | Dealer notification began |
| July 29, 2020 | Dealer notification ended |
| September 23, 2020 | Owner notification mailed |
| September 23, 2020 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| September 23, 2020 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 20V440?
Recall 20V440 covers 499,344 Honda Pilot, Odyssey, and Passport vehicles with incorrect central network software programming. The defect can delay or prevent the rearview camera image from displaying, reducing the driver's view behind the vehicle and increasing crash risk.
What should I do if my 2019-2021 Honda Pilot, 2019-2020 Odyssey, or 2019-2020 Passport is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 20V440. If it is, follow Honda's mailed software update instructions or contact a franchised Honda dealer to have the update completed. Reference recall number 20V440 or Honda recall number Y7Y when you call.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Honda's remedy says owners can download and install the updated software for free or have a dealer perform the software update free of charge.
What is the safety risk in recall 20V440?
The safety risk is reduced rear visibility while backing up. If the rearview camera image is delayed or does not display, the driver has less information about what is behind the vehicle, increasing the risk of a crash.
What if I bought my Honda Pilot, Odyssey, or Passport used?
The free recall remedy still applies. Federal recall law follows the vehicle, not the first owner. Check your VIN to confirm whether your specific Honda is included, then contact a franchised Honda dealer and reference recall number 20V440 or Honda recall number Y7Y.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V440000 |
|---|---|
| Honda customer service | 1-888-234-2138 |
| NHTSA recall # | 20V440 |
| NHTSA recall # (full) | 20V440000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Quarterly Report (PDF)
- Download Misc. Document (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →