Recall 20V427 affects 4 2019 Mercedes-Benz Sprinter (VS30) vehicles missing required chassis stabilization. Repair is free at any franchised Mercedes-Benz dealer.
Mercedes-Benz is recalling 4 2019 Sprinter (VS30) vehicles because the chassis lacks the additional stabilization required for its cargo capacity. Without that stabilization, handling can be affected and crash risk increases, and Mercedes-Benz dealers will complete the free repair.
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What's wrong?
The 2019 Mercedes-Benz Sprinter (VS30) uses suspension stabilizers, also called torsion rods, to help control body roll when the van turns or changes direction. Shock absorbers help control up and down suspension movement, so the tires stay more settled on the road. Together, these parts support the chassis and help the electronic stability control system do its job.
On affected Sprinters, the chassis was built without the added stabilization required for its cargo capacity. That means the front and rear suspension setup does not match the stability hardware needed for this version of the van. Mercedes-Benz or Freightliner Sprinter dealers fix the mismatch by replacing the front axle stabilizers, replacing the rear shock absorbers, and adding rear axle stabilizers.
There is no warning sign before failure. An owner should not expect a light, noise, or handling symptom to confirm that the missing stabilization applies to their van.
Who's affected?
The part detail centers on a rear-axle torsion rod, while the vehicle listing separates it under rear suspension and front stabilizer bar.
| 2019 Mercedes-Benz Sprinter (VS30) | rear suspension |
|---|---|
| 2019 Mercedes-Benz Sprinter (VS30) | front suspension |
| Units affected | 4 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
Without the added chassis stabilization, the vehicle can handle differently while driving, which increases the risk of a crash. If your VIN is included, schedule the repair soon and use extra caution until the dealer completes it. Repair is free at any franchised Mercedes-Benz dealer.
What should I do?
- Check your VIN to confirm your 2019 Mercedes-Benz Sprinter (VS30) is included in this recall.
- Contact a franchised Mercedes-Benz dealer to schedule the free chassis-stabilization repair.
- Ask the dealer to complete the front stabilizer bar replacement, rear shock absorber replacement, and rear stabilizer bar installation that adds the missing stabilization for the van's cargo capacity.
- Bring the owner letter if you have it, and reference recall number 20V427 and Mercedes-Benz recall VS3FAHRBA when you call.
- Drive cautiously until the repair is complete; avoid heavy cargo loads and leave extra following distance.
What happens at the repair
At the dealer, a Mercedes-Benz technician upgrades the chassis by replacing the stabilizer bar on the front axle, replacing the shock absorbers, and installing a stabilizer bar on the rear axle. Parts and labor are free under the recall. Daimler Vans did not set up a separate reimbursement program because the involved vehicles remained covered under the new vehicle warranty. If you have prior repair paperwork, ask the Mercedes-Benz service desk how warranty coverage applies.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| July 27, 2020 | NHTSA published the recall |
|---|---|
| October 1, 2020 | Owner notification mailed |
Frequently asked questions
What is recall 20V427?
Recall 20V427 covers 4 2019 Mercedes-Benz Sprinter (VS30) vehicles that are missing the added chassis stabilization required for their cargo capacity. Mercedes-Benz dealers will upgrade the chassis for free by replacing stabilizer and shock absorber parts.
What should I do if my 2019 Mercedes-Benz Sprinter (VS30) is on this recall?
Check your VIN to confirm your specific van is included in recall 20V427. If it is, contact a franchised Mercedes-Benz dealer to schedule the chassis upgrade. Reference recall 20V427 or DVUSA recall number VS3FAHRBA when you call.
Does the recall repair cost anything?
No. Federal recall law requires the manufacturer to repair a safety recall at no cost. For this recall, Mercedes-Benz dealers replace the front stabilizer bar, replace shock absorbers, and install the rear stabilizer bar free of charge.
Is it safe to drive my 2019 Mercedes-Benz Sprinter (VS30) before the repair?
The recall does not carry a do-not-drive instruction, but the handling risk is real if your VIN is included. The missing stabilization can affect vehicle handling and raise crash risk. Confirm your VIN, then schedule the free chassis upgrade with a Mercedes-Benz dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V427000 |
|---|---|
| Mercedes-Benz customer service | 1-877-762-8267 |
| NHTSA recall # | 20V427 |
| NHTSA recall # (full) | 20V427000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →