Recall 20V425 affects 66 2019-2020 Tropos Able low-speed vehicles because the back-up camera view is too narrow. Repair is free at any franchised Tropos dealer.
Tropos is recalling 66 2019-2020 Able low-speed vehicles because the back-up camera view angle is insufficient under federal rear-visibility rules. A reduced camera view increases the risk of a crash or back-over incident, and the Tropos dealer repair will be free once available.
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What's wrong?
The rearview camera on the 2019-2020 Tropos Able is the small camera system that shows the area behind the vehicle when the driver backs up. It is part of the back-over prevention system and helps the driver see low objects, people, or obstacles that are hard to see through mirrors alone.
On affected Able low-speed vehicles, the camera image does not give a wide enough view angle. The camera still shows an image, but the field of view is too narrow to meet Federal Motor Vehicle Safety Standard 111 for rear visibility. That means the driver has less camera coverage behind the vehicle than the standard requires.
There is no warning sign before failure. The problem is built into the camera view angle, so the driver should not expect a warning light, message, or sudden change on the display before relying on the rear camera.
Who's affected?
Both model years use the same rearview camera component.
| 2019 Tropos Able | Camera |
|---|---|
| 2020 Tropos Able | Camera |
| Units affected | 66 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
A back-up camera with a reduced viewing angle leaves more of the area behind the vehicle out of sight. That raises the risk of a crash or back-over incident when reversing around traffic, objects, or tight spaces. Use mirrors and direct visual checks before backing up. Repair will be free at any franchised Tropos dealer once available.
What should I do?
- Check your VIN to confirm your 2019-2020 Tropos Able is included in this recall.
- Watch for the Tropos owner notice before scheduling the repair.
- Contact Tropos customer service at 1-408-571-6104 with questions and reference recall number 20V425.
- Ask a franchised Tropos dealer about the free back-up-camera replacement that restores the required rear-view angle.
- Use extra care when backing up until the camera is replaced, and check behind the vehicle before moving.
What happens at the repair
At the dealer, a Tropos technician replaces the back-up camera so the vehicle has the required rear visibility view. Tropos says the camera replacement is free of charge. The remedy notice says the recall began July 24, 2020, but the final dealer repair should still be confirmed for your VIN before service is arranged. Once the repair is open for your vehicle, parts and labor are covered under the recall.
Timeline
| July 22, 2020 | NHTSA published the recall |
|---|---|
| July 24, 2020 | Owner notification mailed |
Frequently asked questions
What is recall 20V425?
Recall 20V425 covers 66 2019-2020 Tropos Able low-speed vehicles with a back-up camera view angle that is too narrow for the federal rear-visibility standard. The reduced rear view increases the risk of a crash or back-over incident. Tropos dealers will replace the camera for free.
What should I do if my 2019-2020 Tropos Able is on this recall?
Check your VIN to confirm your specific Able is included in recall 20V425. If it is, contact a Tropos dealer to schedule the back-up camera replacement. Reference recall number 20V425 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to complete safety-recall repairs at no cost, and Tropos states that dealers will replace the back-up camera free of any charge under recall 20V425.
What is the safety risk?
The back-up camera display gives the driver a reduced rear view. That reduced view angle increases the risk of a crash or back-over incident when the vehicle is reversing. The fix is a free camera replacement through a Tropos dealer.
When did the recall repair start?
The recall began July 24, 2020. Tropos told owners that dealers would replace the back-up camera free of any charge. If you never received a letter, check your VIN and contact Tropos customer service at 1-408-571-6104.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V425000 |
|---|---|
| Tropos customer service | 1-408-571-6104 |
| NHTSA recall # | 20V425 |
| NHTSA recall # (full) | 20V425000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Misc. Document (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →