Recall 20V398 covers 8,313 2019-2020 Keystone Carbon, Cougar, Raptor, Fuzion, and Impact trailers for antenna detachment. Repair is free at any franchised Keystone dealer.
Keystone is recalling 8,313 2019-2020 Carbon, Cougar, Raptor, Fuzion, and Impact fifth-wheel trailers because the Furrion wing-style television antenna can separate from its mounting base during transit. A detached antenna becomes a road hazard and increases crash risk; Keystone dealers will complete the free repair.
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What's wrong?
The Furrion Omni-Directional Rooftop Antenna on the 2019-2020 Keystone Carbon, Cougar, Raptor, Fuzion, and Impact fifth-wheel trailers is mounted on the roof with a ceiling-mount bracket below it. Its normal job is simple: receive over-the-air television signals while staying secured to the trailer body as the trailer moves.
In NHTSA campaign 20V398, Keystone says the upper portion of the wing-style antenna separates from the mounting base. That failure leaves the antenna loose on the roof, and during transit the upper section can come off the trailer. Once separated, it becomes a road hazard for other traffic.
The warning sign is the upper part of the antenna being loose. Before towing, look at the rooftop antenna from a safe position, and treat looseness at the top of the antenna as the sign that this defect is present.
Who's affected?
Covers five Keystone trailer lines from the 2019 and 2020 model years, all tied to the same rooftop antenna electrical equipment.
| 2019 Keystone Carbon | Electrical |
|---|---|
| 2019 Keystone Cougar | Electrical |
| 2020 Keystone Raptor | Electrical |
| 2019 Keystone Raptor | Electrical |
| 2020 Keystone Cougar | Electrical |
| 2020 Keystone Carbon | Electrical |
| 2020 Keystone Fuzion | Electrical |
| 2019 Keystone Fuzion | Electrical |
| 2020 Keystone Impact | Electrical |
| 2019 Keystone Impact | Electrical |
| Units affected | 8,313 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
A loose antenna can detach from the trailer in motion and become a road hazard, increasing the risk of a crash. If the upper part of the antenna feels loose, drive cautiously and schedule the recall repair soon. Repair is free at any franchised Keystone dealer.
What should I do?
- Check your VIN to confirm your 2019-2020 Keystone Carbon, Cougar, Raptor, Fuzion, or Impact fifth-wheel trailer is included.
- Contact a franchised Keystone dealer to schedule the free antenna replacement that prevents the wing-style television antenna from separating during transit.
- Bring the recall notice if Keystone sent one. If not, reference recall number 20V398 and Keystone recall 20-381 when you call.
- Limit trailer travel until the repair is complete, because the antenna can detach during transit and become a road hazard.
- Call Keystone customer service at 1-866-425-4369 with questions about scheduling or the free repair.
What happens at the repair
At the dealer, a Keystone technician removes the Furrion wing-style over the air television antenna and replaces it with a Winegard dome-style antenna. The recall repair is free, with parts and labor covered. Keystone has a manufacturer reimbursement plan on file, and new vehicles are covered under warranty. If you already paid for an antenna-related repair, bring your repair paperwork and receipts to the service desk and ask how Keystone handles documented expenses under that plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| July 7, 2020 | NHTSA published the recall |
|---|---|
| August 27, 2020 | Owner notification mailed |
| August 31, 2020 | Dealer notification began |
| August 31, 2020 | Dealer notification ended |
| August 31, 2020 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 20V398?
Recall 20V398 covers 8,313 2019-2020 Keystone Carbon, Cougar, Raptor, Fuzion, and Impact fifth-wheel trailers equipped with a Furrion wing-style television antenna. The antenna can separate from its mounting base during transit and become a road hazard. Keystone dealers replace it for free.
What should I do if my 2019-2020 Keystone Carbon, Cougar, Raptor, Fuzion, or Impact is on this recall?
Check your VIN to confirm your specific trailer is included in recall 20V398. If it is, contact a franchised Keystone dealer to schedule replacement of the Furrion wing-style television antenna with a Winegard dome-style antenna. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Keystone dealers replace the Furrion wing-style antenna with a Winegard dome-style antenna free of charge, and Keystone lists customer service at 1-866-425-4369 for recall 20-381.
What is the safety risk?
The antenna can detach from the trailer during transit and become a road hazard, increasing crash risk. The repair path is straightforward: a franchised Keystone dealer replaces the Furrion wing-style antenna with a Winegard dome-style antenna at no cost.
What if I bought my Keystone trailer used?
The free recall repair still applies to your trailer. Federal recall law follows the vehicle, not the first owner. Check your VIN to confirm whether your specific Carbon, Cougar, Raptor, Fuzion, or Impact trailer is included, then reference recall 20V398 when you call a Keystone dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V398000 |
|---|---|
| Keystone customer service | 1-866-425-4369 |
| NHTSA recall # | 20V398 |
| NHTSA recall # (full) | 20V398000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Quarterly Report (PDF)
- Download Misc. Document (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →