Chrysler is recalling 925,239 2007-2011 Town And Country, Nitro, and Grand Caravan vehicles for steering-wheel emblem projectiles. Repair is free at franchised Chrysler dealers.
Chrysler is recalling 925,239 2007-2011 Town And Country, Nitro, and Grand Caravan vehicles because the steering wheel emblem or its securing nuts can come loose inside the driver air bag module. If the driver air bag deploys in a crash, those parts can become projectiles and increase injury risk; Chrysler dealers will complete the recall repair free of charge.
Does this recall apply to your specific vehicle?
The official, free per-VIN recall check is run by NHTSA. Enter your VIN and we'll forward you directly — and add you to a free watchlist so you hear about new recalls for your vehicle.
Check my VIN at NHTSARecallNotify doesn't check your VIN — NHTSA's official tool does. We use your email only to alert you to new recalls.
Watch this vehicle for recalls
Add it to your free watchlist and we will alert you as new federal recalls are posted for your year, make and model. New-recall alerts are rolling out now.
You are on the watchlist.
We will email you as new federal recalls are posted for your vehicle.
What's wrong?
The driver airbag module sits in the center of the steering wheel on these 2007-2011 Town And Country, Nitro, and Grand Caravan vehicles. It holds the driver's frontal airbag and the brand emblem on the airbag cover. In normal operation, the cover stays closed until the airbag deploys, and the emblem and its retainers stay attached to that cover.
The defect involves the brand emblem in the center of the steering wheel and the small securing nuts or retainers behind it. The emblem is loose, missing, or detached, and the hardware inside the driver airbag module is not held where it belongs. If the driver airbag deploys, the loose emblem or securing nuts can be thrown from the module instead of staying with the cover.
There is no warning sign before failure. An owner is not expected to feel a change in steering or see an airbag warning light tied to this emblem problem before an airbag deployment.
Who's affected?
Covers three models across the 2007-2011 model years, with the front air bag and steering wheel listed as the affected areas.
| 2009 Chrysler Town And Country | front air bag |
|---|---|
| 2009 Chrysler Town And Country | steering wheel |
| 2011 Dodge Nitro | front air bag |
| 2011 Dodge Nitro | steering wheel |
| 2008 Chrysler Town And Country | front air bag |
| 2008 Chrysler Town And Country | steering wheel |
| 2010 Dodge Nitro | front air bag |
| 2010 Dodge Nitro | steering wheel |
| 2009 Dodge Nitro | front air bag |
| 2009 Dodge Nitro | steering wheel |
| 2010 Chrysler Town And Country | front air bag |
| 2010 Chrysler Town And Country | steering wheel |
| 2007 Dodge Nitro | front air bag |
| 2007 Dodge Nitro | steering wheel |
| 2008 Dodge Nitro | front air bag |
| 2008 Dodge Nitro | steering wheel |
| 2008 Dodge Grand Caravan | front air bag |
| 2008 Dodge Grand Caravan | steering wheel |
| 2009 Dodge Grand Caravan | front air bag |
| 2009 Dodge Grand Caravan | steering wheel |
| 2010 Dodge Grand Caravan | front air bag |
| 2010 Dodge Grand Caravan | steering wheel |
| Units affected | 925,239 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
If the driver air bag deploys during a crash, pieces from the air bag cover can become projectiles and increase the risk of injury. There is no warning sign before this happens, so confirm whether your VIN is included and schedule the recall repair soon. Repair is free at any franchised Chrysler dealer.
What should I do?
- Check your VIN to confirm your 2007-2011 Town And Country, Nitro, or Grand Caravan is included in this recall.
- Contact a franchised Chrysler dealer to schedule the free driver air bag cover replacement, which secures the steering wheel emblem so it does not become a projectile during driver air bag deployment.
- Bring the recall notice if Chrysler mailed one. If not, reference recall number 20V396 when you call.
- Call Chrysler customer service at 1-800-853-1403 if the dealer needs help finding the recall or ordering the redesigned air bag cover.
What happens at the repair
At the dealer, a Chrysler technician replaces the driver's air bag cover with a redesigned cover. The recall repair is free, with parts and labor covered. If you already paid out of pocket for a related driver's air bag cover or steering wheel emblem repair before the field action, FCA US says to send the original receipt or other proof of payment to the company for confirmation of the expense. Ask the service desk which documents to submit before your appointment.
| Reimbursement | Reimbursement available |
|---|
Timeline
| July 7, 2020 | NHTSA published the recall |
|---|---|
| August 26, 2020 | Dealer notification began |
| August 26, 2020 | Dealer notification ended |
| August 26, 2020 | Interim owner notification (was planned for this date) |
| February 11, 2021 | Owner notification mailed |
| March 1, 2021 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
Frequently asked questions
What is recall 20V396?
Recall 20V396 covers 925,239 2007-2011 Chrysler Town And Country, Dodge Nitro, and Dodge Grand Caravan vehicles with a loose or missing steering-wheel emblem. During driver air bag deployment, the emblem or its securing nuts can become projectiles and increase injury risk. Chrysler dealers replace the driver's air bag cover for free.
What should I do if my 2007-2011 Chrysler Town And Country, Dodge Nitro, or Dodge Grand Caravan is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 20V396. If it is, contact a franchised Chrysler dealer to schedule replacement of the driver's air bag cover. Reference recall number 20V396 or Chrysler recall W09 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Chrysler will replace the driver's air bag cover free of charge at a franchised Chrysler dealer. Parts and labor are covered under recall 20V396.
What is the safety risk in recall 20V396?
The safety risk is injury during a crash that deploys the driver's air bag. A loose steering-wheel emblem or its securing nuts can become projectiles when the air bag deploys. The free repair replaces the driver's air bag cover with a redesigned cover.
What if I bought this vehicle used?
The free recall repair still applies. Federal recall law follows the vehicle, not the first owner. Check your VIN to confirm whether your specific Town And Country, Nitro, or Grand Caravan is included, then call a franchised Chrysler dealer with recall number 20V396 or Chrysler recall W09.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V396000 |
|---|---|
| Chrysler customer service | 1-800-853-1403 |
| NHTSA recall # | 20V396 |
| NHTSA recall # (full) | 20V396000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Quarterly Report (PDF)
- Download Recall Report (PDF)
- Download Misc. Document (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →