Jayco recall 20V388 covers 666 2019-2021 Melbourne Prestige, Qwest, and Melbourne motorhomes for brake-hose chafing. Repair is free at any franchised Jayco dealer.
Jayco is recalling 666 2019-2021 Melbourne Prestige, Qwest, and Melbourne motorhomes because a front fender liner can contact and chafe a brake hose. Brake fluid loss can extend stopping distance and raise crash risk, and Jayco dealers will complete the recall repair free of charge.
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What's wrong?
The front brake hose on the 2019-2021 Jayco Melbourne Prestige, Qwest, and Melbourne motorhomes carries brake fluid through the front axle area. When you press the brake pedal, that fluid pressure helps apply the brakes at the wheels. The hose needs room to flex as the suspension and steering move.
On these motorhomes, the rear section of the fender liner on the front axle sits too close to the brake hose. The fender liner is the shield inside the wheel area that helps block road debris and spray. If it rubs the hose during normal driving, it can chafe the rubber until brake fluid leaks out.
The warning sign is the brake fluid warning indicator. If that light comes on, treat it as a brake system warning and stop driving until the vehicle is checked.
Who's affected?
Covers the Melbourne, Melbourne Prestige, and Qwest motorhome lines across 2019, 2020, and 2021, with brake-system and body-structure components listed for each.
| 2020 Jayco Melbourne Prestige | brake system |
|---|---|
| 2020 Entegra Qwest | body structure |
| 2020 Entegra Qwest | brake system |
| 2020 Jayco Melbourne Prestige | body structure |
| 2019 Jayco Melbourne Prestige | body structure |
| 2019 Jayco Melbourne Prestige | brake system |
| 2021 Jayco Melbourne | body structure |
| 2021 Jayco Melbourne | brake system |
| 2019 Jayco Melbourne | body structure |
| 2019 Jayco Melbourne | brake system |
| 2019 Entegra Qwest | body structure |
| 2019 Entegra Qwest | brake system |
| 2020 Jayco Melbourne | body structure |
| 2020 Jayco Melbourne | brake system |
| 2021 Jayco Melbourne Prestige | body structure |
| 2021 Jayco Melbourne Prestige | brake system |
| 2021 Entegra Qwest | body structure |
| 2021 Entegra Qwest | brake system |
| Units affected | 666 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific motorhome is included.
What's the safety risk?
Loss of brake fluid can make the vehicle need more distance to stop and increase crash risk. If the brake fluid warning indicator comes on, stop in a safe place, avoid further travel, and call a dealer for guidance before moving the vehicle again. Repair is free at any franchised Jayco dealer.
What should I do?
- Check your VIN to confirm your 2019-2021 Melbourne Prestige, Qwest, or Melbourne motorhome is included in this recall.
- Contact Jayco customer service at 1-800-517-9137 or a franchised Jayco dealer to schedule the free brake-hose inspection and fender-liner modification.
- Ask whether a Mercedes Sprinter dealer will perform the inspection and repair that stops the fender liner from chafing the front brake hose.
- Bring the recall notice if Jayco mailed one. If not, reference recall number 20V388 when you call.
- Drive cautiously until the repair is complete. Leave extra following distance because brake-fluid loss increases stopping distance.
What happens at the repair
At the dealer, a Jayco technician inspects the brake hoses for contact or chafing from the front fender liners. The dealer replaces the affected brake hoses and modifies the fender liners so they no longer rub against the hose area. The recall repair is free, including parts and labor. Jayco has a general reimbursement plan on file for owners who already paid for related repairs before the recall work was performed. If that applies to you, bring repair orders and receipts to the service desk and ask how to submit the claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| July 2, 2020 | NHTSA published the recall |
|---|---|
| July 14, 2020 | Owner notification mailed |
| July 17, 2020 | Dealer notification began |
| July 17, 2020 | Dealer notification ended |
| July 17, 2020 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 20V388?
Recall 20V388 covers 666 2019-2021 Jayco Melbourne Prestige, Entegra Qwest, and Jayco Melbourne motorhomes built on Mercedes-Benz Sprinter chassis. The front fender liner can chafe the brake hose, causing brake fluid loss and longer stopping distance. The inspection, brake-hose replacement, and fender-liner modification are free.
What should I do if my 2019-2021 Jayco Melbourne Prestige, Entegra Qwest, or Jayco Melbourne is on this recall?
Check your VIN to confirm your specific motorhome is included in recall 20V388. If it is, contact Jayco customer service at 1-800-517-9137 and ask how to schedule the free brake-hose inspection, hose replacement, and fender-liner modification through the proper service location.
Is the recall repair free?
Yes. Federal recall law requires the defect repair to be performed at no cost. For recall 20V388, Jayco's remedy covers inspection and brake-hose replacement, plus modification of the fender liners, free of charge.
What is the safety risk in recall 20V388?
The safety risk is longer stopping distance from brake fluid loss. NHTSA campaign 20V388 states that the front fender liner can contact and chafe the brake hose. If fluid is lost, the motorhome needs more distance to stop, increasing crash risk.
What if I bought this motorhome used?
The free recall repair still applies. Recall eligibility follows the VIN, not the original owner. Check your VIN to see whether your specific 2019-2021 Jayco Melbourne Prestige, Entegra Qwest, or Jayco Melbourne is included, then reference recall 20V388 when you contact Jayco customer service.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V388000 |
|---|---|
| Jayco customer service | 1-800-517-9137 |
| NHTSA recall # | 20V388 |
| NHTSA recall # (full) | 20V388000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →