Recall 20V384 covers 89 2018-2021 Volvo Vnl and Vnr vehicles with incorrect rear-axle weight labels. Volvo sends corrected replacement labels for free.
Volvo is recalling 89 2018-2021 Vnl and Vnr vehicles under recall 20V384 because the federal certification label lists a rear drive axle rating higher than the wheel hubs support. If the rear axles are overloaded, the wheel hubs can fail prematurely and increase crash risk; the Volvo dealer repair will be free once available.
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What's wrong?
The certification label on 2018-2021 Volvo Vnl and Vnr trucks is the door-frame label that tells an owner or service shop how much weight each axle is rated to carry. The rear drive wheel hubs are the metal hubs that carry load between the drive axle and the wheels. Their rating has to match the weight limit printed on the label.
On affected trucks, Volvo found an error in the Gross Axle Weight Rating, or GAWR, calculation. The tool did not reduce the rating for the wheel offset used with CONMET aluminum drive hubs, so the label lists a rear drive axle rating that is higher than the hubs are rated to handle. A truck loaded to that printed rating can put too much load through the hubs.
Periodic hub inspection can catch damage before it progresses. If a hub starts to separate, the ABS lamp can come on when the sensor loses contact with the tone ring.
Who's affected?
Covers both Volvo Vnl and Vnr trucks across the 2018, 2019, 2020, and 2021 model years; all involve the same vehicle label (placard or certification).
| 2018 Volvo Vnl | vehicle label (placard or certification) |
|---|---|
| 2019 Volvo Vnl | vehicle label (placard or certification) |
| 2020 Volvo Vnl | vehicle label (placard or certification) |
| 2021 Volvo Vnl | vehicle label (placard or certification) |
| 2020 Volvo Vnr | vehicle label (placard or certification) |
| 2019 Volvo Vnr | vehicle label (placard or certification) |
| 2018 Volvo Vnr | vehicle label (placard or certification) |
| 2021 Volvo Vnr | vehicle label (placard or certification) |
| Units affected | 89 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific truck is included.
What's the safety risk?
Overloaded rear axles put extra stress on the wheel hubs. Over time, premature hub failure increases the risk of a crash. Periodic hub inspections and an ABS lamp can point to hub separation before the failure. Schedule service soon if the ABS lamp comes on. Repair will be free at any franchised Volvo dealer once available.
What should I do?
- Check your VIN to confirm your 2018-2021 Volvo Vnl or Vnr is included in this recall.
- Look for the corrected replacement certification label Volvo mailed after August 18, 2020.
- Contact Volvo customer service at 1-800-528-6586 if the label is missing, and reference recall number 20V384 when you call.
- Install the corrected label so the rear axle GAWR matches the wheel-hub rating.
- Avoid loading the rear axles to the old label's higher rating until the corrected label is in place.
What happens at the repair
Volvo's planned remedy is to notify owners and provide corrected replacement certification labels at no charge. Once the remedy is available, a Volvo technician or service desk will confirm the affected label and install or provide the corrected replacement label so the rear drive axle rating shown on the vehicle matches the wheel hub rating. Parts and labor are covered under the recall. If you already paid for a corrected label or related certification label repair before the notice, Volvo's standard reimbursement plan applies to documented claims.
| Reimbursement | Reimbursement available |
|---|
Timeline
| July 1, 2020 | NHTSA published the recall |
|---|---|
| July 8, 2020 | Dealer notification began |
| July 8, 2020 | Dealer notification ended |
| August 18, 2020 | Owner notification mailed |
| August 31, 2020 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| August 31, 2020 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 20V384?
Recall 20V384 covers 89 2018-2021 Volvo Vnl and Vnr vehicles with an incorrect Federal Certification Label. The rear drive axle rating on the label exceeds the wheel hub rating. If the rear axles are overloaded, the wheel hubs can fail prematurely, increasing crash risk.
What should I do if my 2018-2021 Volvo Vnl or Vnr is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 20V384. If it is, contact Volvo customer service at 1-800-528-6586 or a franchised Volvo dealer and reference recall RVXX2002. Volvo began sending corrected replacement labels on August 18, 2020.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to correct the recall at no cost, and Volvo will send corrected replacement labels free of charge. The fix is a label correction, not a paid service visit.
What is the safety risk?
The safety risk is rear axle overload. If the label lists a rear drive axle rating above the wheel hub rating, the vehicle can be loaded beyond what the hubs are rated to carry. Over time, that overload can cause premature wheel hub failure and increase crash risk.
What if I bought my Volvo Vnl or Vnr used?
The free recall still applies. Federal recall law follows the vehicle, not the first owner. Check your VIN to confirm whether your specific Volvo is included, then use recall number 20V384 or Volvo recall RVXX2002 when you contact the dealer or Volvo customer service.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V384000 |
|---|---|
| Volvo customer service | 1-800-528-6586 |
| NHTSA recall # | 20V384 |
| NHTSA recall # (full) | 20V384000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →