Recall 20V369 covers 266,638 2013-2017 Toyota Prius V and Prius vehicles for inverter voltage that can cause stalling. Free repair at a franchised Toyota dealer.
Toyota is recalling 266,638 2013-2017 Prius V and Prius vehicles because excessive voltage in the inverter's Intelligent Power Module can shut down the hybrid system while driving. An unexpected shutdown raises crash risk, and Toyota dealers will complete the recall repair free of charge.
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What's wrong?
The inverter on 2013-2017 Toyota Prius V and Prius vehicles manages high-voltage power for the hybrid drive system. Inside it, the Intelligent Power Module, or IPM, helps control the flow of electricity between the hybrid battery and the electric motor. The hybrid control ECU is the computer that tells that system how to operate.
On affected vehicles, Toyota reported excessive voltage in the IPM. That voltage can damage a transistor inside the inverter assembly, which is one of the electronic switches the hybrid system depends on. If that damage reaches the point of shutdown, the hybrid system turns off and the vehicle stalls while being driven.
The warning sign is on the instrument panel. Owners can see several warning lights turn on and a warning message appear before the hybrid system shuts down.
Who's affected?
Covers Prius V for 2014-2017 and Prius for 2013-2015, all tied to the same inverter component.
| 2017 Toyota Prius V | Inverter |
|---|---|
| 2016 Toyota Prius V | Inverter |
| 2015 Toyota Prius V | Inverter |
| 2014 Toyota Prius V | Inverter |
| 2013 Toyota Prius | Inverter |
| 2014 Toyota Prius | Inverter |
| 2015 Toyota Prius | Inverter |
| Units affected | 266,638 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
An unexpected hybrid power system shut down raises crash risk because the Prius can lose normal propulsion while in use. Warning lights or a hybrid system warning message on the instrument panel are the signs to treat seriously: reduce speed, move out of traffic, and arrange service. Repair is free at any franchised Toyota dealer.
What should I do?
- Check your VIN to confirm your 2013-2017 Toyota Prius V or Prius is included in this recall.
- Contact your nearest franchised Toyota dealer to schedule the free hybrid-system software update that addresses inverter voltage that can shut down the hybrid system.
- Tell the dealer if the car has had an inverter failure or hybrid-system fault before the update; Toyota's remedy says the inverter assembly is repaired or replaced before the software update.
- Bring the recall notice if Toyota mailed one. If not, reference recall number 20V369 and Toyota recall 20TB10 / 20TA10 when you call.
- Drive cautiously until the repair is complete, and pull over safely if the hybrid system shuts down.
What happens at the repair
At the dealer, a Toyota technician updates the hybrid system software. If the vehicle already had an inverter failure tied to the related hybrid system faults, the technician repairs or replaces the inverter assembly before installing the update. Parts, labor, and the software update are free under the recall. If you've already paid to fix this condition before the campaign, Toyota's General Reimbursement Plan gives you a reimbursement path. Ask Toyota customer service or the dealer service desk what documentation Toyota requires.
| Reimbursement | Reimbursement available |
|---|
Timeline
| June 24, 2020 | NHTSA published the recall |
|---|---|
| June 24, 2020 | Dealer notification began |
| June 24, 2020 | Dealer notification ended |
| July 24, 2020 | Owner notification mailed |
| August 10, 2020 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 20V369?
Recall 20V369 covers 266,638 2013-2015 Toyota Prius and 2014-2017 Toyota Prius V vehicles with excessive voltage in the inverter's Intelligent Power Module. The hybrid system can shut down while driving and stall the vehicle. Toyota dealers will update the hybrid system software for free.
What should I do if my 2013-2015 Toyota Prius or 2014-2017 Toyota Prius V is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 20V369. If it is, contact a franchised Toyota dealer to schedule the hybrid system software update. Reference recall number 20V369 and Toyota recall number 20TB10 / 20TA10 when you call.
Is the recall repair free?
Yes. Federal recall law requires the recall repair to be performed at no cost, and Toyota's remedy states that all repairs are free. A Toyota dealer will update the hybrid system software and, when required for this condition, repair or replace the inverter assembly before the update.
What is the safety risk?
The safety risk is a stall while driving. Excessive voltage in the inverter's Intelligent Power Module can shut down the hybrid power system, which increases crash risk. If your vehicle loses hybrid power, move out of traffic as safely as you can and contact a Toyota dealer.
What if I bought my Toyota Prius or Prius V used?
The free recall repair still applies. Recalls follow the vehicle, not the first owner, so a used Toyota Prius or Prius V is covered when its VIN is included. Check your VIN, then call a Toyota dealer with recall number 20V369.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V369000 |
|---|---|
| Toyota customer service | 1-888-270-9371 |
| NHTSA recall # | 20V369 |
| NHTSA recall # (full) | 20V369000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Quarterly Report (PDF)
- Download Misc. Document (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →