Recall 20V366 affects 2,620 2020 Ford Expedition and Lincoln Navigator vehicles for an improperly welded second-row headrest bracket. Free repair at a franchised Ford dealer.
Ford is recalling 2,620 2020 Expedition and Navigator vehicles under recall 20V366 because the driver's side second-row seat headrest bracket was not welded firmly enough to the seat frame. In a crash, the headrest can provide less restraint and raise injury risk; Ford dealers will complete the recall repair free of charge.
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What's wrong?
The left-side second-row seat frame in these 2020 Expedition and Navigator vehicles carries the headrest bracket for that seating position. The headrest is meant to stay fixed to the seatback so it can support the occupant's head and neck as the seat moves and during a crash.
On affected vehicles, the bracket for the driver side second-row headrest was not fully welded to the seatback frame. Ford traced the problem to an incorrect assembly fixture used during supplier tooling repair, which let the bracket sit in the wrong position before welding. That poor positioning left the weld without enough penetration between the bracket and the seat frame.
The warning sign is looseness in the second-row driver side headrest. If that headrest feels loose, rocks more than the other headrests, or does not feel securely attached to the seatback, treat it as a sign that the bracket needs dealer inspection.
Who's affected?
Covers the Expedition and Navigator SUVs with the same left-hand second-row seat frame.
| 2020 Ford Expedition | seat assembly |
|---|---|
| 2020 Lincoln Navigator | seat assembly |
| Units affected | 2,620 |
A matching 2020 Expedition or Navigator does not guarantee inclusion. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
A weak second row driver side headrest bracket can fail to restrain an occupant properly in a crash. This increases injury risk. If that headrest feels loose, avoid using that seat until a dealer inspects the seat structure. Repair is free at any franchised Ford dealer.
What should I do?
- Check your VIN to confirm your 2020 Ford Expedition or Lincoln Navigator is included in this recall.
- Contact a franchised Ford dealer to schedule the free second-row seat inspection and headrest-bracket repair.
- Bring the recall notice if Ford mailed one. If not, reference recall number 20V366 when you call.
- Ask Ford customer service at 1-866-436-7332 about recall 20C12 if the dealer cannot confirm the repair path.
- Use the second-row seat with care until the dealer confirms the headrest bracket has enough strength or replaces the seat structure.
What happens at the repair
At the dealer, a Ford technician inspects the driver's side second row seat headrest attachment and seat structure, then replaces the seat structure if the weld or bracket does not meet the recall requirement. The recall repair is free, with parts and labor covered. Repairs already paid out of pocket are handled through the original warranty program, not through a separate reimbursement program, because the warranty provides a free repair for this concern. Ask the service desk how warranty coverage applies if you have prior repair paperwork.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| June 23, 2020 | NHTSA published the recall |
|---|---|
| June 24, 2020 | Dealer notification began |
| June 24, 2020 | Dealer notification ended |
| July 6, 2020 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| July 6, 2020 | Interim owner notification (was planned for this date) |
| July 8, 2020 | Owner notification mailed |
Frequently asked questions
What is recall 20V366?
Recall 20V366 covers 2,620 2020 Ford Expedition and Lincoln Navigator vehicles with a driver's side second-row headrest bracket that was not welded correctly to the seat frame. Ford dealers will inspect the seat structure and replace it as needed for free.
What should I do if my 2020 Ford Expedition or Lincoln Navigator is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 20V366. If it is, contact a franchised Ford dealer to schedule the seat inspection. Reference Ford recall number 20C12 when you call. The dealer repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Ford dealers will inspect the seat structure and replace it as needed free of charge under recall 20V366.
What is the safety risk?
The headrest bracket has reduced strength if it was not welded correctly. In a crash, the driver's side second-row headrest can fail to restrain an occupant as designed, increasing the risk of injury. The fix is a free dealer inspection and seat-structure replacement as needed.
When did Ford start this recall repair?
Ford began this recall on July 8, 2020. Owners can contact Ford customer service at 1-866-436-7332 or call a franchised Ford dealer and reference recall number 20C12 to schedule the free inspection and repair.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V366000 |
|---|---|
| Ford customer service | 1-866-436-7332 |
| NHTSA recall # | 20V366 |
| NHTSA recall # (full) | 20V366000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Quarterly Report (PDF)
- Download Misc. Document (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →