Recall 20V351 covers 428 2020 Keystone, Crossroads, and Dutchmen trailers with frameless-window glass that can detach. Free inspection and repair at any franchised Keystone dealer.
Keystone is recalling 428 2020 Raptor, Redwood, Voltage, Alpine, Avalanche, Montana, Laredo, and Fuzion trailers because the adhesive bond on frameless window glass can fail. If the glass detaches while the trailer is moving, it can become a projectile and increase the risk of injury or a crash; the Keystone dealer repair is free.
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What's wrong?
The frameless side and rear windows on the 2020 Keystone Raptor, Redwood, Voltage, Alpine, Avalanche, Montana, Laredo, and Fuzion trailers use adhesive to hold the glass to a metal hinge and latch frame. That bond keeps the glass attached while the window opens, closes, and stays in place during travel.
On affected trailers, the adhesive bond between the glass and the metal frame is poor. The glass can separate from the hinge or latch extrusion instead of staying fixed to the frame. If that happens while the trailer is moving, the glass can detach from the trailer.
The warning sign is found during inspection, not from how the trailer drives. Poor adhesion can be detected with a pull test, where the window is checked to see whether the glass stays bonded to the metal frame.
Who's affected?
The scope spans 8 2020 RV model lines that use the same frameless window component.
| 2020 Keystone Raptor | visibility component |
|---|---|
| 2020 Crossroads Redwood | visibility component |
| 2020 Dutchmen Voltage | visibility component |
| 2020 Keystone Alpine | visibility component |
| 2020 Keystone Avalanche | visibility component |
| 2020 Keystone Montana | visibility component |
| 2020 Keystone Laredo | visibility component |
| 2020 Keystone Fuzion | visibility component |
| Units affected | 428 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific RV is included.
What's the safety risk?
Window glass that detaches while the vehicle is moving creates a projectile risk and increases the risk of injury or a crash. The inspection uses a pull test to find poor adhesion, so schedule the dealer check soon. Repair is free at any franchised Keystone dealer.
What should I do?
- Check your VIN to confirm your 2020 Keystone Raptor, Redwood, Voltage, Alpine, Avalanche, Montana, Laredo, or Fuzion trailer is included in this recall.
- Contact a franchised Keystone dealer to schedule the free frameless-window inspection and replacement if the glass-to-frame adhesive bond fails inspection.
- Bring the owner notice if you have it, and reference recall number 20V351 and Keystone recall 20-375 when you call.
- Avoid towing or driving the trailer with loose, rattling, or visibly separated window glass until a Keystone dealer inspects it.
What happens at the repair
At the dealer, a Keystone technician inspects the frameless trailer windows for proper adhesive bond strength between the glass and metal frame. Any window that does not pass inspection is replaced. The recall repair is free, with parts and labor covered at no cost to the owner. Keystone has a manufacturer reimbursement plan on file for owners who already paid out of pocket for this repair before the recall notice. Keep repair paperwork and payment documentation, then contact Keystone customer service or ask the dealer how to submit the claim. New vehicles are covered under warranty.
| Reimbursement | Reimbursement available |
|---|
Timeline
| June 12, 2020 | NHTSA published the recall |
|---|---|
| July 24, 2020 | Owner notification mailed |
| July 29, 2020 | Dealer notification began |
| July 29, 2020 | Dealer notification ended |
| July 29, 2020 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| July 29, 2020 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 20V351?
Recall 20V351 covers 428 2020 Keystone Raptor, Redwood, Voltage, Alpine, Avalanche, Montana, Laredo, and Fuzion trailers with frameless window glass that can detach from the metal frame while moving. Keystone dealers will inspect the window adhesive bond and replace affected windows for free.
What should I do if my 2020 Keystone Raptor, Redwood, Voltage, Alpine, Avalanche, Montana, Laredo, or Fuzion is on this recall?
Check your VIN to confirm your specific trailer is included in recall 20V351. If it is, contact a Keystone dealer to schedule the window inspection and any needed window replacement. Reference recall number 20V351 and Keystone recall number 20-375 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Keystone will inspect the frameless windows for adhesive bond strength and replace affected windows free of charge at a Keystone dealer.
What is the safety risk?
The risk is detached window glass while the trailer is moving. If the glass separates from the metal frame, it can become a projectile and increase the risk of injury or a crash. Confirm the VIN before towing the trailer again.
What if I bought this Keystone trailer used?
The free repair still applies. Recalls follow the trailer, not the first owner. If you never received Keystone's owner notice, check your VIN to confirm whether your trailer is included, then call a Keystone dealer with recall number 20V351.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V351000 |
|---|---|
| Keystone customer service | 1-866-425-4369 |
| NHTSA recall # | 20V351 |
| NHTSA recall # (full) | 20V351000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Quarterly Report (PDF)
- Download Misc. Document (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →