Recall 20V349 affects 732 2017-2018 Airstream Basecamp travel trailers for entry-door window glass that can detach. Repair is free at any franchised Airstream dealer.
Airstream is recalling 732 2017-2018 Basecamp travel trailers because the adhesive bond between the entry door window glass and metal frame can fail. If the glass separates while the trailer is moving, it can become a projectile and raise the risk of injury or a crash; Airstream dealers will complete the free repair.
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What's wrong?
The entry door window on 2017-2018 Airstream Basecamp travel trailers is bonded into a metal frame with adhesive. That bond is supposed to hold the glass in place as the trailer flexes, vibrates, and moves down the road. The window is part of the door assembly, so the frame and adhesive do the work of keeping the glass attached.
On affected trailers, the glass surface was not prepared correctly during manufacturing. The adhesive did not bond to the glass as designed, so the bond can let go while the trailer is moving. If that happens, the glass separates from the metal frame instead of staying fixed in the entry door.
There is not a clear visual difference in the bonded window. Poor adhesion can be detected by applying force to the window, and a trailer with the door header trim installed at the top of the window has already received the remedy.
Who's affected?
The same visibility component is listed for both model years.
| 2018 Airstream Basecamp | visibility component |
|---|---|
| 2017 Airstream Basecamp | visibility component |
| Units affected | 732 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the list, but the VIN decides. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
Loose window glass can detach while the Basecamp is moving, become a projectile, and increase the risk of injury or a crash. Poor adhesion is checked by applying force to the window, so have the dealer inspect it instead of relying on a visual check. Repair is free at any franchised Airstream dealer.
What should I do?
- Check your VIN to confirm your 2017-2018 Airstream Basecamp is included in this recall.
- Contact a franchised Airstream dealer to schedule the free window inspection and adhesive-strip repair that keeps the entry-door glass bonded to the frame.
- Bring the recall notice if you have it, or reference recall number 20V349 when you call.
- Avoid towing the trailer if the entry-door window glass is loose or separating before the repair.
What happens at the repair
At the dealer, an Airstream technician inspects each entry door window to confirm the adhesive bond between the glass and metal frame is holding. Any window that fails inspection is replaced, and updated adhesive strips are installed on all windows. Parts and labor are free under recall 20V349. Airstream has a general reimbursement plan on file. If you already paid for this window repair before the recall work, contact Airstream customer service and ask what documentation is required for reimbursement.
| Reimbursement | Reimbursement available |
|---|
Timeline
| June 12, 2020 | NHTSA published the recall |
|---|---|
| August 3, 2020 | Owner notification mailed |
| August 11, 2020 | Dealer notification began |
| August 11, 2020 | Dealer notification ended |
| August 11, 2020 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| August 11, 2020 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 20V349?
Recall 20V349 covers 732 2017-2018 Airstream Basecamp travel trailers with entry door window glass that can separate from the metal frame while the trailer is moving. Airstream dealers will inspect the window bond, replace windows as needed, and install updated adhesive strips for free.
What should I do if my 2017-2018 Airstream Basecamp is on this recall?
Check your VIN to confirm your specific Basecamp is included in recall 20V349. If it is, contact a franchised Airstream dealer to schedule the window inspection and adhesive update. Reference recall 20V349 when you call. The dealer repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Airstream says dealers will inspect the entry door window bond, replace windows as needed, and install updated adhesive strips free of charge.
What is the safety risk in recall 20V349?
The safety risk is that the entry door window glass can detach while the trailer is moving. If that happens, the glass can become a projectile and increase the risk of injury or a crash. The repair path is the free dealer inspection and window adhesive update.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V349000 |
|---|---|
| Airstream customer service | 1-877-596-6505 |
| NHTSA recall # | 20V349 |
| NHTSA recall # (full) | 20V349000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →