Recall 20V348 affects 72 2019-2020 Coach And Equipment Phoenix buses for seat belt retractor defects. Repair is free through Coach And Equipment.
Coach And Equipment is recalling 72 2019-2020 Phoenix mini-buses under recall 20V348 because the seat belt retractor block out zone on certain Freedman foldaway seats was not set correctly. The defect can leave an occupant unsecured in a crash, raising injury risk, and Coach And Equipment dealers will complete the free repair.
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What's wrong?
The GO-ES 3Point Foldaway Seat in the 2019-2020 Coach And Equipment Phoenix mini-bus uses an integrated seat belt retractor to manage the shoulder and lap belt. The retractor lets webbing pull out as an occupant buckles in, then locks the belt during a sudden stop so the occupant stays properly restrained.
On affected Phoenix buses, the retractor block out zone was set incorrectly by Freedman Seating's seat belt supplier. That setting controls how much belt movement is allowed before the retractor locks. When it is outside the required range, the belt can fail to hold the occupant as designed, which is why the buses do not meet FMVSS 209 for seat belt assemblies.
There is no warning sign before failure. The seat and belt can look normal during daily use, so the defect is not something an owner or driver can confirm by inspection.
Who's affected?
Covers the Phoenix across the 2019 and 2020 model years, with the same GO-ES 3Point Foldaway Seat belt retractor component.
| 2019 Coach And Equipment Phoenix | seat belt |
|---|---|
| 2020 Coach And Equipment Phoenix | seat belt |
| Units affected | 72 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
A seat-belt retractor that does not secure an occupant leaves that person less protected in a crash and increases the risk of injury. Until the repair is complete, make sure each passenger uses a working seating position and contact the dealer promptly if a belt does not lock or retract correctly. Repair is free at any franchised Coach And Equipment dealer.
What should I do?
- Check your VIN to confirm your 2019-2020 Coach And Equipment Phoenix is included in this recall.
- Contact a franchised Coach And Equipment dealer to schedule the free Freedman seat-belt retractor replacement that fixes the incorrectly set retractor block-out zone.
- Bring the recall notice if Coach And Equipment mailed one. If not, reference recall number 20V348 when you call.
- Do not use a Foldaway seat if its belt does not properly secure the occupant before the repair.
What happens at the repair
At the dealer, a Coach And Equipment technician replaces the affected Freedman seat belt retractors so the belt can secure the occupant as designed. The replacement is free under the recall. Freedman reimburses the cost of repairs, including parts and labor, at $25 per belt. If you already paid for this seat belt retractor repair, ask the service desk to submit the required Freedman Seating inspection or repair form and include your repair documentation with the claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| June 12, 2020 | NHTSA published the recall |
|---|---|
| June 22, 2020 | Dealer notification began |
| June 22, 2020 | Interim owner notification (was planned for this date) |
| June 25, 2020 | Owner notification mailed |
| June 29, 2020 | Dealer notification ended |
Frequently asked questions
What is recall 20V348?
Recall 20V348 covers 72 2019-2020 Coach And Equipment Phoenix mini-buses with certain Freedman foldaway seats. The seat belt retractor block-out zone was not set correctly, so the belt does not properly secure the occupant. Freedman will replace the retractors for free.
What should I do if my 2019-2020 Coach And Equipment Phoenix is on this recall?
Check your VIN to confirm your specific mini-bus is included in recall 20V348. If it is, contact a franchised Coach And Equipment dealer to schedule the seat belt retractor replacement. Reference recall number 20V348 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the recall repair at no cost, and the remedy for recall 20V348 says Freedman will replace the seat belt retractors free of charge. Dealers can contact Freedman Seating Company for parts and reimbursement information.
What is the safety risk?
The safety risk is that an occupant is not properly secured by the seat belt. In a crash, that increases the risk of injury. The repair replaces the affected retractors so the seat belt can secure the occupant as intended.
What if I bought this Phoenix mini-bus used?
The free repair still applies. Recall coverage follows the vehicle, not the first owner. Check your VIN to confirm whether your specific 2019-2020 Coach And Equipment Phoenix is included, then call a franchised dealer and reference recall number 20V348.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V348000 |
|---|---|
| Coach And Equipment customer service | 1-800-443-4540 |
| NHTSA recall # | 20V348 |
| NHTSA recall # (full) | 20V348000 |
Source documents
-
Download Recall Report (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →