Recall 20V342 affects 3,728 2018-2020 Gillig Low Floor buses for rear suspension lower control rod fatigue. Repair is free at any franchised Gillig dealer.
Gillig is recalling 3,728 2018-2020 Low Floor buses because the rear suspension lower control rods can fail from fatigue caused by stiffened end bushings. A failed lower control rod reduces handling and stability and increases crash risk; Gillig dealers will complete the repair free of charge.
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What's wrong?
The rear suspension lower control rods on 2018-2020 Gillig Low Floor buses are links that help hold the rear axle and suspension in the correct position. They work with bushings at the rod ends, which are the joint points that let the suspension move while keeping the rod mounted securely.
On affected buses, the end bushings are stiffer than the original control rod design was meant to handle. That extra stiffness puts repeated stress into the lower control rod during normal bus operation. Over time, the rod develops fatigue damage and fails instead of keeping the rear suspension located as designed.
There is no warning sign before failure. A driver or maintenance shop should treat any unusual rear suspension movement, clunking, or visible damage around the lower control rods as a reason to inspect the bus before more service.
Who's affected?
Spans 3 model years of Low Floor buses, all tied to the rear suspension component.
| 2018 Gillig Low Floor | rear suspension |
|---|---|
| 2020 Gillig Low Floor | rear suspension |
| 2019 Gillig Low Floor | rear suspension |
| Units affected | 3,728 |
A matching year and model does not confirm inclusion. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
A failed rear suspension lower control rod can reduce handling and stability, which increases the risk of a crash. Treat any change in handling as a service issue and schedule the recall repair soon. Repair is free at any franchised Gillig dealer.
What should I do?
- Check your VIN to confirm your 2018-2020 Gillig Low Floor bus is included in this recall.
- Contact a franchised Gillig dealer to schedule the free lower-control-rod replacement that fixes the rear suspension rod fatigue problem.
- Bring the recall notice if Gillig mailed one. If not, reference recall number 20V342 when you call.
- Limit operation until the repair is complete, and avoid routes or speeds that put extra stress on the rear suspension.
What happens at the repair
At the dealer, a Gillig technician replaces the rear suspension lower control rods with new rods that use different bushings. The repair addresses fatigue failure tied to the stiffened end bushings in the original lower control rods. Parts and labor are covered under the recall, so the dealer repair is free. Gillig has already opened this recall repair, and owners can contact Gillig customer service if they need help arranging service.
Timeline
| June 10, 2020 | NHTSA published the recall |
|---|---|
| June 26, 2020 | Owner notification mailed |
| July 1, 2020 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 20V342?
Recall 20V342 covers 3,728 2018-2020 Gillig Low Floor buses with rear suspension lower control rods that can fatigue and fail because of stiffened end bushings. A failed control rod can reduce handling and stability. Gillig provides replacement lower control rods with different bushings for free.
What should I do if my 2018-2020 Gillig Low Floor is on this recall?
Check your VIN to confirm your specific bus is included in recall 20V342. If it is, contact Gillig customer service at 1-800-735-1500 and ask for the lower control rod replacement. Reference recall number 20V342 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Gillig provides new lower control rods with different bushings free of charge for buses included in recall 20V342.
What is the safety risk?
The safety risk is reduced handling and stability if a rear suspension lower control rod fails. That loss of control support can increase crash risk. Confirm the VIN, then arrange the free lower control rod replacement through Gillig customer service.
When did the Gillig Low Floor recall repair begin?
The Gillig Low Floor recall repair began June 26, 2020. Owners of included buses can contact Gillig customer service at 1-800-735-1500 to arrange the free replacement of the rear suspension lower control rods.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V342000 |
|---|---|
| Gillig customer service | 1-800-735-1500 |
| NHTSA recall # | 20V342 |
| NHTSA recall # (full) | 20V342000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Misc. Document (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →