Recall 20V340 affects 12 2019 Mercedes-Benz Metris vans for driveshaft attachment defects. Repair is free at any franchised Mercedes-Benz dealer.
Mercedes-Benz is recalling 12 2019 Metris vans because the driveshaft was not attached to the intermediate bearing correctly, leading to joint wear and excessive vibration. Damage to that joint can cause loss of drive and raise crash risk, and excessive vibration can trigger unexpected frontal air bag deployment; Mercedes-Benz dealers will complete the free repair.
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What's wrong?
The propeller shaft on the 2019 Mercedes-Benz Metris is the long driveline part that carries engine power from the front of the van to the rear axle drive. It spins under the floor while the van moves, and the intermediate bearing helps hold that spinning shaft in the correct position.
On affected vans, the propeller shaft was not fixed correctly at the intermediate bearing. A machine-setting error during pre-assembly kept the pins and ball hubs in the shaft joint from locking together as intended. As the joint wears, the shaft rotation becomes unbalanced and sends vibration into the underbody. In the worst case described by Mercedes-Benz, that vibration can be misread by the SRS control unit near the transmission tunnel and trigger unintended frontal airbag deployment.
Owners can notice increasing noise from under the vehicle and a stronger vibration through the floor or body as the joint wears. That noise and vibration are the warning signs to take seriously.
Who's affected?
NHTSA tied this campaign to both the air bag system and the driveline, so a matching model alone does not settle inclusion.
| 2019 Mercedes-Benz Metris | air bag system |
|---|---|
| 2019 Mercedes-Benz Metris | driveline |
| Units affected | 12 |
| Field incidents | NHTSA has logged 3 field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific van.
What's the safety risk?
A damaged driveshaft joint can cause loss of drive, raising crash risk. Excessive vibration can also trigger the frontal air bags unexpectedly, raising injury risk. Increasing noise or vibration from under the vehicle is a warning sign. Schedule the inspection soon and avoid hard use until it is repaired. Repair is free at any franchised Mercedes-Benz dealer.
What should I do?
- Check your VIN to confirm your 2019 Mercedes-Benz Metris is included in this recall.
- Contact a franchised Mercedes-Benz dealer to schedule the free driveshaft inspection and replacement, which fixes the incorrect intermediate-bearing attachment and vibration risk.
- Bring the recall notice if Mercedes-Benz has mailed one. If not, reference recall number 20V340 when you call.
- Drive cautiously until the repair, and call the dealer before the appointment if you feel excessive vibration.
What happens at the repair
At the dealer, a Mercedes-Benz technician inspects the drive shaft and replaces it when the inspection shows it is needed. The recall repair, including parts and labor, is free. Out-of-pocket repairs already paid are handled through the existing new vehicle warranty, not through a separate reimbursement program, because the involved vehicles remain under warranty. Ask the service desk how warranty coverage applies if you have prior repair paperwork for the drive shaft or related vibration concern.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| June 9, 2020 | NHTSA published the recall |
|---|---|
| July 17, 2020 | Dealer notification began |
| July 17, 2020 | Dealer notification ended |
| July 24, 2020 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| July 24, 2020 | Interim owner notification (was planned for this date) |
| August 11, 2020 | Owner notification mailed |
Frequently asked questions
What is recall 20V340?
Recall 20V340 covers 12 2019 Mercedes-Benz Metris vans with gasoline engines and automatic transmissions. The driveshaft was not attached to the intermediate bearing correctly, which can wear the driveshaft joint, cause excessive vibration, lead to loss of drive, or trigger unexpected frontal air bag deployment.
What should I do if my 2019 Mercedes-Benz Metris is on this recall?
Check your VIN to confirm your specific van is included in recall 20V340. If it is, contact a franchised Mercedes-Benz dealer and ask for the driveshaft inspection under recall VS3DREIGE. The dealer will replace the driveshaft as needed for free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Mercedes-Benz dealers will inspect the driveshaft and replace it as needed free of charge, including parts and labor for the recall repair.
Is it safe to drive my 2019 Mercedes-Benz Metris before the recall repair?
There is no do-not-drive order in this recall. The safety concern is still serious: driveshaft joint damage can cause loss of drive, and excessive vibration can trigger unexpected frontal air bag deployment. If you feel strong vibration, call a Mercedes-Benz dealer before driving farther.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V340000 |
|---|---|
| Mercedes-Benz customer service | 1-877-762-8267 |
| NHTSA recall # | 20V340 |
| NHTSA recall # (full) | 20V340000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →