Recall 20V338 covers 80 2020 Highland Ridge Tt Mesa Ridge, Open Range, and Silverstar trailers for detaching window glass. Free franchised-dealer repair.
Highland Ridge Tt is recalling 80 2020 Mesa Ridge, Open Range, and Silverstar recreational trailers because the adhesive bond between window glass and the metal hinge frame can fail. If the glass detaches while the trailer is moving, it can become a projectile and increase crash risk, so Highland Ridge Tt dealers will complete the free recall repair.
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What's wrong?
The LCI 3000 Series frameless windows on 2020 Highland Ridge Tt Mesa Ridge, Open Range, and Silverstar recreational trailers use bonded glass instead of a traditional framed pane. In the crank out vent and egress windows, adhesive holds the glass to a metal hinge frame. That frame supports the glass as the window opens, closes, and stays attached to the trailer body.
On affected trailers, the adhesive bond between the glass and the metal hinge frame can fail. Lippert Components Inc. changed from a Sika adhesive to a DOW adhesive on windows produced from 1/6/2020 through 1/23/2020, then switched back after adhesion failures were found. When the bond lets go, the glass detaches from the hinge frame and falls out.
There is no warning sign before failure. The first sign is the glass separating from the window assembly or missing from the trailer.
Who's affected?
Covers the Mesa Ridge, Open Range, and Silverstar trailer lines from the 2020 model year, all with the same LCI 3000 Series frameless windows.
| 2020 Highland Ridge Tt Mesa Ridge | visibility component |
|---|---|
| 2020 Highland Ridge Tt Open Range | visibility component |
| 2020 Highland Ridge Fw Silverstar | visibility component |
| Units affected | 80 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
Window glass that detaches while the trailer is moving can become a projectile and increase crash risk. If your VIN is included, schedule the window inspection and any needed replacement before the next trip. Repair is free at any franchised Highland Ridge Tt dealer.
What should I do?
- Check your VIN to confirm your 2020 Highland Ridge Tt Mesa Ridge, Open Range, or Silverstar trailer is included in this recall.
- Contact a franchised Highland Ridge Tt dealer to schedule the free frameless window inspection.
- Schedule the adhesive-bond inspection for the frameless vent and egress windows, with window replacement if the glass is not secured to the hinge frame.
- Bring the recall notice if Highland Ridge Tt sent one. If not, reference recall number 20V338 and Highland RV recall 9901508 when you call.
- Avoid towing the trailer until the window inspection is complete if any frameless window glass feels loose or separates from the frame.
What happens at the repair
At the dealer, a Highland Ridge Tt technician inspects the frameless crank out vent and egress windows for proper adhesive bond strength between the glass and the metal hinge frame. Any window that fails inspection is replaced free under the recall. Parts and labor are covered. Highland Ridge Tt has a general reimbursement plan on file, so if you already paid for this window repair, contact Highland Ridge customer service and ask what documentation is needed for reimbursement.
| Reimbursement | Reimbursement available |
|---|
Timeline
| June 9, 2020 | NHTSA published the recall |
|---|---|
| June 15, 2020 | Dealer notification began |
| June 15, 2020 | Dealer notification ended |
| June 15, 2020 | Owner notification mailed |
| June 15, 2020 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 20V338?
Recall 20V338 covers 80 2020 Highland Ridge Tt Mesa Ridge, Open Range, and Silverstar trailers with frameless crank-out vent and egress windows whose glass can detach from the metal hinge frame. Highland Ridge Tt dealers will inspect the window bond and replace windows as needed for free.
What should I do if my 2020 Highland Ridge Tt Mesa Ridge, Open Range, or Silverstar is on this recall?
Check your VIN to confirm your specific trailer is included in recall 20V338. If it is, contact a franchised Highland Ridge Tt dealer to schedule the window inspection. Reference recall number 20V338 and Highland Ridge Tt recall number 9901508 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Highland Ridge Tt dealers will inspect the frameless windows and replace affected windows as needed for free.
What is the safety risk?
The safety risk is loose window glass on a moving trailer. If the adhesive bond fails, the glass can detach and become a projectile, increasing crash risk. Confirm your VIN, then schedule the free dealer inspection and repair.
Who can I call about recall 20V338?
Call Highland Ridge Tt customer service at 1-260-768-7771 or contact a franchised Highland Ridge Tt dealer. Have your VIN ready, and reference recall number 20V338 plus Highland Ridge Tt recall number 9901508 so the service desk can identify the window inspection.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V338000 |
|---|---|
| Highland Ridge Tt customer service | 1-260-768-7771 |
| NHTSA recall # | 20V338 |
| NHTSA recall # (full) | 20V338000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Misc. Document (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →