Recall 20V337 covers 449 2020 Jayco motorhomes, including Alante, Greyhawk, Redhawk, and related models, for window glass detachment. Free repair at Jayco dealers.
Jayco is recalling 449 2020 Redhawk, Qwest, Seneca, and other recreational vehicles because the adhesive bond on frameless crank out vent and egress windows can fail, allowing the glass to detach. If glass comes loose while the vehicle is moving, it can become a projectile and increase injury or crash risk; Jayco dealers will complete the repair free of charge.
Does this recall apply to your specific vehicle?
The official, free per-VIN recall check is run by NHTSA. Enter your VIN and we'll forward you directly — and add you to a free watchlist so you hear about new recalls for your vehicle.
Check my VIN at NHTSARecallNotify doesn't check your VIN — NHTSA's official tool does. We use your email only to alert you to new recalls.
Watch this vehicle for recalls
Add it to your free watchlist and we will alert you as new federal recalls are posted for your year, make and model. New-recall alerts are rolling out now.
You are on the watchlist.
We will email you as new federal recalls are posted for your vehicle.
What's wrong?
The LCI 3000 Series frameless windows on these 2020 Jayco recreational vehicles are crank-out vent and egress windows. Their glass is bonded to a metal hinge frame, so the hinge opens the pane while the frame holds the glass in place. That adhesive joint is the part doing the safety work.
The problem is the bond between the glass and hinge frame. Lippert changed the window adhesive from a Sika product to a DOW product during the affected production run, and the replacement adhesive did not hold the glass to the frame as intended. When the bond fails, the glass detaches from the hinge frame and falls out of the window opening.
There is no warning sign before failure. An owner is not told to expect a sound, dashboard light, or visible crack before the glass separates, so the issue has to be handled through the recall repair rather than by waiting for a symptom.
Who's affected?
The affected Jayco and Entegra motorhome lines share the same LCI 3000 Series frameless windows.
| 2020 Jayco Redhawk | visibility component |
|---|---|
| 2020 Entegra Qwest | visibility component |
| 2020 Jayco Seneca | visibility component |
| 2020 Entegra Emblem | visibility component |
| 2020 Entegra Esteem | visibility component |
| 2020 Entegra Vision | visibility component |
| 2020 Jayco Alante | visibility component |
| 2020 Jayco Melbourne | visibility component |
| 2020 Jayco Greyhawk | visibility component |
| 2020 Entegra Redundant Odyssey | visibility component |
| 2020 Entegra Accolade | visibility component |
| 2020 Jayco Precept | visibility component |
| Units affected | 449 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching 2020 model name does not guarantee inclusion. Check your VIN to confirm whether your specific motorhome is included.
What's the safety risk?
Detached window glass can become a projectile while the vehicle is moving, increasing the risk of injury or a crash. If a frameless window looks loose or poorly bonded, avoid using it and schedule the inspection soon. Repair is free at any franchised Jayco dealer.
What should I do?
- Check your VIN to confirm your 2020 Jayco or Entegra Redhawk, Qwest, Seneca, Emblem, Esteem, Vision, Alante, Melbourne, Greyhawk, Redundant Odyssey, Accolade, or Precept is included in this recall.
- Contact a franchised Jayco dealer to schedule the free frameless-window inspection and any needed window replacement for weak adhesive bond strength.
- Bring the recall notice if Jayco mailed one. If not, reference recall number 20V337 and Jayco recall 9901508 when you call.
- Avoid unnecessary travel until the dealer inspects the vent and egress windows, because detached glass creates an injury and crash risk while the vehicle is moving.
- Call Jayco customer service at 1-800-517-9137 with questions about the recall repair.
What happens at the repair
At the dealer, a Jayco technician inspects the frameless crank out vent and egress windows to confirm the adhesive bond between the glass and metal hinge frame is holding properly. Any window that fails inspection is replaced. The recall inspection, replacement parts, and labor are free. If you already paid for a related window repair before the recall notice, Jayco's general reimbursement plan applies to eligible documented expenses. Ask Jayco customer service or the dealer service desk how to submit the paperwork.
| Reimbursement | Reimbursement available |
|---|
Timeline
| June 9, 2020 | NHTSA published the recall |
|---|---|
| June 15, 2020 | Dealer notification began |
| June 15, 2020 | Dealer notification ended |
| June 15, 2020 | Owner notification mailed |
| June 15, 2020 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 20V337?
Recall 20V337 covers 449 2020 Jayco recreational vehicles with frameless crank-out vent and egress window glass that can separate from the metal hinge frame. If the glass detaches while the vehicle is moving, it can become a projectile and increase injury or crash risk.
What should I do if my 2020 Jayco Redhawk, Qwest, Seneca, Emblem, Esteem, Vision, Alante, Melbourne, Greyhawk, Redundant Odyssey, Accolade, or Precept is on this recall?
Check your VIN to confirm your specific recreational vehicle is included in recall 20V337. If it is, contact a franchised Jayco dealer to schedule the frameless-window inspection. The dealer will inspect the adhesive bond and replace affected windows for free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Jayco dealers will inspect the frameless windows for proper adhesive bond strength and replace the windows for free when replacement is needed.
What is the safety risk?
The risk is detached window glass while the vehicle is moving. The glass can fall out and become a projectile, increasing the risk of injury or a crash. Until the dealer inspection is complete, pay attention to loose, rattling, or separating frameless window glass.
Who do I call about Jayco recall 20V337?
Call a franchised Jayco dealer first to schedule the recall inspection and free repair. You can also contact Jayco customer service at 1-800-517-9137 and reference Jayco recall number 9901508 or federal recall number 20V337.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V337000 |
|---|---|
| Jayco customer service | 1-800-517-9137 |
| NHTSA recall # | 20V337 |
| NHTSA recall # (full) | 20V337000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Misc. Document (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →