Recall 20V331 covers 2,147,323 2011-2016 Ford and Lincoln vehicles with a previous door-latch repair that needs inspection. Repair is free at any franchised Ford dealer.
Ford is recalling 2,147,323 2011-2016 vehicles, including Fiesta, Focus, Fusion, Escape, C-Max, Transit Connect, Mustang, Mkz, and Mkc models, because earlier door-latch recall repairs were not completed properly. A latch component can break, leave a door unsecured while the vehicle is in motion, and increase injury risk; Ford dealers will inspect and repair the latches free of charge.
Does this recall apply to your specific vehicle?
The official, free per-VIN recall check is run by NHTSA. Enter your VIN and we'll forward you directly — and add you to a free watchlist so you hear about new recalls for your vehicle.
Check my VIN at NHTSARecallNotify doesn't check your VIN — NHTSA's official tool does. We use your email only to alert you to new recalls.
Watch this vehicle for recalls
Add it to your free watchlist and we will alert you as new federal recalls are posted for your year, make and model. New-recall alerts are rolling out now.
You are on the watchlist.
We will email you as new federal recalls are posted for your vehicle.
What's wrong?
The door latch on affected 2011-2016 Ford C-Max, Fiesta, Focus, Fusion, Mkz, Transit Connect, Mkc, Escape, and Mustang vehicles is the mechanical catch that holds a door closed after it meets the striker on the body. When it works correctly, the latch locks around the striker, keeps the door shut while the vehicle is moving, and releases only when an inside or outside handle is used.
These vehicles had earlier door-latch recall repairs, but Ford found that some latches were not replaced or were not replaced correctly. A component inside the latch can break, or an old latch can remain in place after the prior repair. That can make the door hard to latch, or make a driver or passenger believe the door is closed when it is not fully secured.
Owners can notice trouble before the latch fails. Watch for a door that is hard to close, rebounds when you shut it, or needs repeated tries before the latch catches.
Who's affected?
Spans Ford and Lincoln nameplates across 2011-2016, all tied to the same rear right door latch.
| 2014 Ford C-Max | Latch |
|---|---|
| 2011 Ford Fiesta | Latch |
| 2012 Ford Focus | Latch |
| 2015 Ford C-Max | Latch |
| 2013 Ford Fusion | Latch |
| 2013 Lincoln Mkz | Latch |
| 2014 Ford Focus | Latch |
| 2013 Ford Focus | Latch |
| 2014 Ford Fusion | Latch |
| 2014 Lincoln Mkz | Latch |
| 2012 Ford Fiesta | Latch |
| 2015 Ford Focus | Latch |
| 2013 Ford Fiesta | Latch |
| 2013 Ford C-Max | Latch |
| 2014 Ford Transit Connect | Latch |
| 2015 Ford Transit Connect | Latch |
| 2015 Lincoln Mkc | Latch |
| 2016 Ford Transit Connect | Latch |
| 2013 Ford Escape | Latch |
| 2014 Ford Escape | Latch |
| 2014 Ford Fiesta | Latch |
| 2015 Ford Mustang | Latch |
| 2015 Ford Escape | Latch |
| Units affected | 2,147,323 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
A side door that is not securely latched can open while the vehicle is moving, increasing injury risk for an occupant. Difficulty latching, a door that rebounds while closing, or repeated attempts to get the latch to catch are warning signs. If that happens, stop using that door and schedule service soon. Repair is free at any franchised Ford dealer.
What should I do?
- Check your VIN to confirm your 2011-2016 Ford recall vehicle is included, including C-Max, Fiesta, Focus, Fusion, Mkz, Transit Connect, Mkc, Escape, or Mustang.
- Contact a franchised Ford dealer to schedule the free door-latch date-code inspection and any latch replacement needed to fix doors that do not stay securely closed.
- Reference recall number 20V331 and Ford recall 20S30 when you call the dealer.
- Bring the recall notice if Ford mailed one to you.
- Stop driving if a door does not latch securely, and keep occupants away from that door until the dealer checks it.
What happens at the repair
At the dealer, a Ford technician inspects the side door latch date codes to confirm the earlier recall repair was completed correctly. If the codes show the wrong latch, the technician replaces the affected side door latches. The recall inspection and any needed latch replacement are free. Ford also allows owners to check their own latch date codes through Ford's process before contacting service. If you already paid for a related latch remedy before the recall notice, Ford's general reimbursement plan covers eligible documented costs. Keep your repair paperwork and ask Ford customer service or the dealer service desk how to submit the claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| June 8, 2020 | NHTSA published the recall |
|---|---|
| June 9, 2020 | Dealer notification began |
| June 9, 2020 | Dealer notification ended |
| July 20, 2020 | Interim owner notification (was planned for this date) |
| July 27, 2020 | Owner notification mailed |
Frequently asked questions
What is recall 20V331?
Recall 20V331 covers 2,147,323 2011-2016 Ford vehicles that were previously repaired under door-latch recalls 15V-246, 16V-643, or 17V-210. The earlier repair was not completed correctly on every vehicle. Ford dealers will inspect the latch date codes and replace side door latches if needed for free.
What should I do if my 2011-2016 Ford vehicle is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 20V331. If it is, contact a franchised Ford dealer and ask for the door-latch date-code inspection under Ford recall 20S30. The dealer will replace the side door latches if needed, free of charge.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Ford's remedy says dealers will inspect the latch date codes and replace the side door latches if necessary free of charge.
What is the safety risk?
The risk is that a door that is not securely latched can open while the vehicle is moving, increasing the risk of injury to an occupant. If your door is difficult to latch or does not feel fully closed, avoid carrying passengers in that seating position until a Ford dealer checks it.
What if I bought this Ford vehicle used?
The free recall repair still applies. Recall coverage follows the VIN, not the first owner. Check your VIN to see whether your specific vehicle is included, then reference recall 20V331 or Ford recall 20S30 when you call a franchised Ford dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V331000 |
|---|---|
| Ford customer service | 1-866-436-7332 |
| NHTSA recall # | 20V331 |
| NHTSA recall # (full) | 20V331000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Quarterly Report (PDF)
- Download Misc. Document (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →