Recall 20V328 affects 1,352 select 2020 Mercedes-Benz vehicles for a weak left-rear seatback latch. Repair is free at any franchised Mercedes-Benz dealer.
Mercedes-Benz is recalling 1,352 2020 E 450, Glc 300, AMG E63S, and related AMG models because the left-rear seatback latch can be too weak to hold under certain cargo loads. In a crash, a failed latch can increase injury risk, and Mercedes-Benz dealers will replace the latch free of charge.
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What's wrong?
In affected 2020 Mercedes-Benz E 450, Glc 300, AMG E63S, AMG GLC43, AMG GLC63, AMG GT53, and AMG GT63 vehicles, the left rear seatback latch holds the rear seatback locked in place. These vehicles have rear seatbacks that can be electrically unlatched, so the latch has to stay strong enough after it locks. Its job is to keep the seatback from moving when the vehicle is in use or when cargo presses against it.
The problem traces to a supplier production deviation. A batch of left rear seatback latches received the wrong heat treatment, which left parts of the latch below the required strength. If cargo strikes the left rear seatback, the latch can fail under that load instead of holding the seatback in position.
There is no warning sign before failure. The owner is not expected to hear a noise, see a dashboard message, or feel a change before the latch is loaded and fails.
Who's affected?
All listed models share the same rear seatback latch part number, A2059200576.
| 2020 Mercedes-Benz E 450 | seat assembly |
|---|---|
| 2020 Mercedes-Benz Glc 300 | seat assembly |
| 2020 Mercedes-Benz AMG E63S | seat assembly |
| 2020 Mercedes-Benz AMG GLC63 | seat assembly |
| 2020 Mercedes-Benz AMG GT63 | seat assembly |
| 2020 Mercedes-Benz AMG GLC43 | seat assembly |
| 2020 Mercedes-Benz AMG GT53 | seat assembly |
| Units affected | 1,352 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not confirm inclusion. Check your VIN to confirm whether this recall applies to your specific vehicle.
What's the safety risk?
If the left-rear seatback latch fails in a crash, the seatback can move out of position and increase the risk of injury. There is no warning sign before the latch fails, so confirm whether your VIN is included and schedule the repair soon. Repair is free at any franchised Mercedes-Benz dealer.
What should I do?
- Check your VIN to confirm your 2020 Mercedes-Benz E 450, Glc 300, AMG E63S, AMG GLC63, AMG GT63, AMG GLC43, or AMG GT53 is included in this recall.
- Contact a franchised Mercedes-Benz dealer to schedule the free left-rear seatback latch replacement that fixes the weak latch described in this recall.
- Bring the recall notice if you have it, and reference recall number 20V328 and Mercedes-Benz recall 2020070004 when you call.
- Keep cargo away from the left-rear seatback until the repair is complete.
What happens at the repair
At the dealer, a Mercedes-Benz technician replaces the left-rear seatback latch. This is the latch that holds the electrically unlatching rear seatback in position when cargo presses against it. The replacement parts and labor are free under the recall. If you already paid out of pocket for a related left-rear seatback latch repair before the recall notice, MBUSA's standard reimbursement plan covers documented expenses. Bring repair paperwork to the service desk, or contact Mercedes-Benz customer service, and ask how to submit the claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| June 5, 2020 | NHTSA published the recall |
|---|---|
| June 12, 2020 | Dealer notification began |
| July 24, 2020 | Interim owner notification (was planned for this date) |
| August 17, 2020 | Owner notification mailed |
Frequently asked questions
What is recall 20V328?
Recall 20V328 covers 1,352 2020 Mercedes-Benz E 450, Glc 300, AMG E63S, AMG GLC63, AMG GT63, AMG GLC43, and AMG GT53 vehicles with a left-rear seatback latch that can fail under certain cargo loads. Mercedes-Benz dealers will replace the latch for free.
What should I do if my 2020 Mercedes-Benz E 450, Glc 300, AMG E63S, AMG GLC63, AMG GT63, AMG GLC43, or AMG GT53 is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 20V328. If it is, contact a franchised Mercedes-Benz dealer to schedule the left-rear seatback latch replacement. Reference recall number 20V328 or Mercedes-Benz recall number 2020070004 when you call.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost to the owner. Mercedes-Benz dealers will replace the left-rear seatback latch free of charge for vehicles included in recall 20V328.
What is the safety risk?
The risk is injury in a crash if the left-rear seatback latch fails. Mercedes-Benz reported that cargo striking the left-rear seatback can overload the latch. The dealer repair replaces that latch so the seatback has the required crash-load strength.
When did Mercedes-Benz notify owners about this recall?
Mercedes-Benz began the recall on August 17, 2020. If you bought the vehicle used or never received a letter, the VIN still decides whether the free repair applies. You can also call Mercedes-Benz customer service at 1-800-367-6372.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V328000 |
|---|---|
| Mercedes-Benz customer service | 1-800-367-6372 |
| NHTSA recall # | 20V328 |
| NHTSA recall # (full) | 20V328000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →