Entegra recall 20V327 covers 666 2019-2021 Qwest, Melbourne, and Melbourne Prestige motorhomes with incorrect Auto-P manual instructions. Correction is free through Entegra.
Entegra recalled 666 2019-2021 Qwest, Melbourne, and Melbourne Prestige Class C motorhomes under recall 20V327 because the owner's manual gives incorrect instructions for the automatic parking function. If the driver relies on that Auto-P description, the vehicle can roll away or move, increasing crash risk; Entegra dealers will complete the recall fix free of charge.
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What's wrong?
The owner's manual in the 2019-2021 Qwest, Melbourne, and Melbourne Prestige motorhomes is supposed to explain how the Mercedes-Benz Sprinter chassis parks itself through the Auto-P function. That function is about whether the transmission shifts into Park without the driver moving the selector. The manual needs to be exact because an owner uses it to understand when the motorhome is secured.
On affected motorhomes, the manual describes Auto-P actions that the Sprinter chassis does not provide. It says the transmission will shift into Park if the driver opens the seat belt or leaves the seat while the vehicle is stopped or moving at very low speed. That description is wrong for these chassis, so a driver relying on it can think the motorhome is in Park when it is not.
There is no warning sign before failure. The issue is incorrect information in the manual, so the driver needs to place the transmission in Park directly instead of relying on the described Auto-P behavior.
Who's affected?
Covers Qwest, Melbourne, and Melbourne Prestige motorhomes across the 2019, 2020, and 2021 model years, all tied to the same vehicle-equipment issue.
| 2019 Entegra Qwest | vehicle equipment |
|---|---|
| 2021 Jayco Melbourne | vehicle equipment |
| 2019 Jayco Melbourne | vehicle equipment |
| 2020 Jayco Melbourne Prestige | vehicle equipment |
| 2019 Jayco Melbourne Prestige | vehicle equipment |
| 2020 Entegra Qwest | vehicle equipment |
| 2020 Jayco Melbourne | vehicle equipment |
| 2021 Jayco Melbourne Prestige | vehicle equipment |
| Units affected | 666 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific motorhome is included.
What's the safety risk?
Relying on the Auto-P description in the Operator's Manual can let the vehicle roll away or move, increasing the risk of a crash. Set the parking brake, confirm the vehicle is secure before exiting, and schedule the Operator's Manual correction soon. Repair is free at any franchised Entegra dealer.
What should I do?
- Check your VIN to confirm your 2019-2021 Entegra Qwest, Melbourne, or Melbourne Prestige motorhome is included in this recall.
- Contact a franchised Entegra dealer to get the corrected Auto-P operator manual information free of charge.
- Ask the dealer how to use the corrected Auto-P instructions so the motorhome is secured against rollaway or unintended movement.
- Bring the recall notice if Entegra has mailed one. If not, reference recall number 20V327 when you call.
- Use the parking brake and follow the corrected Auto-P instructions until the manual information has been updated.
What happens at the repair
At the dealer, the service desk provides the corrected Operator's Manual description for the Auto-P automatic parking function. This recall is available now, and the manual correction is free. This is an information update, not a hardware repair or software installation. Mercedes-Benz or Freightliner Sprinter dealers supply the correct booklet or instructions for the affected motorhomes. The booklet with the corrected Auto-P information is also available online at no charge. Jayco has a general reimbursement plan on file, so owners who already paid for a related manual correction before the recall notice can ask Jayco customer service how to submit documented expenses.
| Reimbursement | Reimbursement available |
|---|
Timeline
| May 19, 2020 | Owner notification mailed |
|---|---|
| June 5, 2020 | NHTSA published the recall |
| June 12, 2020 | Dealer notification began |
| June 12, 2020 | Dealer notification ended |
Frequently asked questions
What is recall 20V327?
Recall 20V327 covers 666 2019-2021 Entegra Qwest, Melbourne, and Melbourne Prestige Class C motorhomes with an Operator's Manual that gives incorrect Auto-P information. If the driver relies on that description, the motorhome can roll away or move, increasing crash risk.
What should I do if my 2019-2021 Entegra Qwest, Melbourne, or Melbourne Prestige is on this recall?
Check your VIN to confirm your specific motorhome is included in recall 20V327. If it is, contact Jayco at 1-800-517-9137 or a Mercedes-Benz or Freightliner Sprinter dealer for the corrected Auto-P booklet. The corrected information is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to correct safety defects at no cost, and Jayco says Mercedes-Benz or Freightliner Sprinter dealers will provide the corrected Auto-P Operator's Manual information free of charge.
What is the safety risk in recall 20V327?
The risk is vehicle rollaway or movement if the driver relies on the incorrect Auto-P instructions in the Operator's Manual. That movement increases crash risk, so use the corrected Auto-P description and confirm your VIN before relying on the original booklet.
What if I bought this motorhome used?
The free recall correction still applies to an included VIN. Used owners often miss mailed notices, so check your VIN and reference recall 20V327 when you contact Jayco or the Sprinter dealer service desk.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V327000 |
|---|---|
| Entegra customer service | 1-800-517-9137 |
| NHTSA recall # | 20V327 |
| NHTSA recall # (full) | 20V327000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →