Recall 20V324 affects 272 2020 Chevrolet Silverado and GMC Sierra 2500/3500 trucks for hood-latch striker fractures. Free repair at any franchised Chevrolet dealer.
Chevrolet is recalling 272 2020 Silverado 3500, Silverado 2500, Sierra 3500, and Sierra 2500 trucks because replacement hood-latch striker wires were not heat-treated properly and can fracture. A fractured striker wire can let the hood open unexpectedly while driving, increasing crash risk; the dealer repair will be free once available.
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What's wrong?
The hood assembly on these 2020 Silverado 3500, Silverado 2500, Sierra 3500, and Sierra 2500 trucks includes a hood-latch striker wire. That wire is the fixed loop the latch grabs when the hood closes. When it is made correctly, it keeps the hood secured while the truck is moving and still lets the hood release when you pull the handle.
Some replacement hoods installed during recall work or other service used striker wires that were not heat-treated properly. Heat treatment sets the metal's hardness and toughness. In this recall, the wire was left harder and more brittle than specified, so normal vibration and use can fatigue the wire until it fractures. A replacement hood with a correctly treated striker wire is the repair difference.
If the striker wire is partly fractured, you can hear an audible rattle from the hood area. Treat that rattle as a warning sign and have the VIN checked before relying on the hood latch.
Who's affected?
Covers the 2500 and 3500 heavy-duty pickup lines, with the hood latch and hood body structure separated because both are tied to the same hood assembly.
| 2020 Chevrolet Silverado 3500 | Latch |
|---|---|
| 2020 Chevrolet Silverado 3500 | body structure |
| 2020 Chevrolet Silverado 2500 | Latch |
| 2020 Chevrolet Silverado 2500 | body structure |
| 2020 GMC Sierra 3500 | Latch |
| 2020 GMC Sierra 3500 | body structure |
| 2020 GMC Sierra 2500 | Latch |
| 2020 GMC Sierra 2500 | body structure |
| Units affected | 272 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific pickup truck is included.
What's the safety risk?
If the striker wire fractures, the hood can open unexpectedly while driving, increasing crash risk. A partial fracture can cause an audible rattle, so treat new hood noise as a reason to slow down, pull over safely, and call a Chevrolet dealer. Repair will be free at any franchised Chevrolet dealer once available.
What should I do?
- Check your VIN to confirm your 2020 Chevrolet Silverado 3500, Silverado 2500, Sierra 3500, or Sierra 2500 is included in this recall.
- Watch for Chevrolet or dealer instructions tied to your VIN before arranging the hood assembly replacement.
- Contact a franchised Chevrolet dealer to ask about the free hood assembly replacement that fixes the hood-latch striker wire fracture risk.
- Reference recall number 20V324 when you call, and bring the recall notice if you received one.
- Drive with extra space until the hood repair is complete, and stop in a safe place if the hood moves or does not latch normally.
What happens at the repair
At the dealer, a Chevrolet technician replaces the hood assembly covered by this recall. Chevrolet also instructs dealers to contact customers who bought affected hoods over the counter with replacement instructions. The dealer repair will be free once available, with parts and labor covered under the recall. Out-of-pocket repairs already paid are handled through the existing warranty, not through a separate reimbursement program, because the covered vehicles are under warranty. Ask the service desk how warranty coverage applies if you have prior repair paperwork.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| June 4, 2020 | NHTSA published the recall |
|---|---|
| June 4, 2020 | Dealer notification began |
| June 4, 2020 | Dealer notification ended |
| July 7, 2020 | Owner notification mailed |
Frequently asked questions
What is recall 20V324?
Recall 20V324 covers 272 2020 Chevrolet Silverado 2500, Silverado 3500, GMC Sierra 2500, and Sierra 3500 vehicles with replacement hood-latch striker wires that were not heat-treated properly. If the wire fractures, the hood can open while driving. Dealers will replace the hood assembly for free.
What should I do if my 2020 Chevrolet Silverado 2500, Silverado 3500, GMC Sierra 2500, or Sierra 3500 is on this recall?
Check your VIN to confirm your specific truck is included in recall 20V324. If it is, contact a franchised Chevrolet dealer to schedule the hood assembly replacement. Reference recall number 20V324 and GM recall number N202306490 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to perform recall repairs at no cost, and GM says dealers will replace the hood assembly free of charge. Parts and labor are covered at the franchised dealer once your VIN is confirmed in the recall.
What is the safety risk in recall 20V324?
The safety risk is an unexpected hood opening while driving. The defect involves the striker wire on certain replacement hoods installed for an earlier recall or other service. If that wire fractures, the hood can block the driver's view and increase crash risk.
What if I bought my truck used?
The free recall repair still applies. Recalls follow the VIN, not the first owner. Check your VIN to confirm whether your specific 2020 Chevrolet Silverado or GMC Sierra truck is included, then call a franchised Chevrolet dealer with recall number 20V324.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V324000 |
|---|---|
| Chevrolet customer service | 1-800-222-1020 |
| NHTSA recall # | 20V324 |
| NHTSA recall # (full) | 20V324000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Misc. Document (PDF)
- Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →