Recall 20V311 covers 9 2020 Keystone Springdale trailers with incorrect tire size and load labels. Repair is free at any franchised Keystone dealer.
Keystone is recalling 9 2020 Springdale trailers because the federal identification tag lists the wrong tire size, load range, and inflation pressure. If an owner follows that label, the tires can be overinflated or overloaded and raise crash risk; Keystone dealers will complete the repair free of charge.
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What's wrong?
The Federal Identification Tag on a 2020 Keystone Springdale 295BHWE trailer is the certification label that tells an owner or service shop the approved tire size, load range, and tire pressure. It is supposed to match the tires and rims installed on the trailer, so the trailer is maintained to the correct specification.
On affected Springdale trailers, that label was printed with the wrong tire information. It lists ST255/75R15E tires with 80 psi, while the correct tire information is ST255/75R15D with 65 psi. That gives an owner or technician the wrong inflation target for the tires actually fitted to the trailer.
What you can notice is a mismatch between the tire and rim information and the Federal Identification Tag. The trailer itself is not being recalled for a broken tire or rim; the defect is the label Keystone must replace.
Who's affected?
| 2020 Keystone Springdale | vehicle label (placard or certification) |
|---|---|
| Units affected | 9 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
Incorrect tire and rim information on the Federal Identification Tag can lead an owner to overinflate or overload the tires. That raises crash risk because the tires are being used outside the proper rating. Use the tire and rim information from the corrected tag after the dealer replaces it. Repair is free at any franchised Keystone dealer.
What should I do?
- Check your VIN to confirm your 2020 Keystone Springdale is included in this recall.
- Contact a franchised Keystone dealer to schedule the free Federal Identification Tag replacement that corrects the tire size and inflation label.
- Bring the recall notice if Keystone mailed one. If not, reference recall number 20V311 when you call.
- Avoid loading or inflating the trailer from the incorrect Federal Identification Tag before the replacement label is installed.
- Confirm the correct ST255/75R15D tire size and 65 psi pressure with the dealer before towing if the label has not been replaced.
What happens at the repair
At the dealer, a Keystone technician replaces the Federal Identification Tag with a corrected label, so the trailer shows the right tire load range, tire size, and tire pressure information. The recall repair is available now, and parts and labor are free. Keystone has a manufacturer reimbursement plan on file for qualifying out-of-pocket repairs paid before the recall notice. Contact Keystone customer service with repair documentation to ask how that plan applies to your prior repair.
| Reimbursement | Reimbursement available |
|---|
Timeline
| May 28, 2020 | NHTSA published the recall |
|---|---|
| June 16, 2020 | Owner notification mailed |
| July 27, 2020 | Dealer notification began |
| July 27, 2020 | Dealer notification ended |
| July 27, 2020 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 20V311?
Recall 20V311 covers 9 2020 Keystone Springdale trailers, model 295BHWE, with an incorrect Federal Identification Tag. The label lists tire size and load information as ST255/75R15E with 80 psi, but the correct information is ST255/75R15D with 65 psi. Overinflation or overloading increases crash risk.
What should I do if my 2020 Keystone Springdale is on this recall?
Check your VIN to confirm your specific trailer is included in recall 20V311. If it is, contact a Keystone dealer to schedule replacement of the Federal Identification Tag. Reference recall 20V311 or Keystone recall 20-378 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to correct the defect at no cost. Keystone dealers will replace the Federal Identification Tag free of charge, and Keystone customer service is available at 1-866-425-4369.
Is it safe to use the tire pressure on the Federal Identification Tag?
No. The recalled tag lists the wrong tire size, load range, and pressure. For affected trailers, the correct tire information is ST255/75R15D with 65 psi. Using the incorrect label information can lead to overinflated or overloaded tires and a higher crash risk.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V311000 |
|---|---|
| Keystone customer service | 1-866-425-4369 |
| NHTSA recall # | 20V311 |
| NHTSA recall # (full) | 20V311000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 24, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →