Recall 20V302 affects 192 2020-2021 Keystone Cougar travel trailers with cooktop flames that invert during furnace use. Repair is free at any franchised Keystone dealer.
Keystone is recalling 192 2020-2021 Cougar travel trailers because the interior range cooktop cabinet is not fully sealed from the furnace cavity. During furnace operation, that setup can invert the cooktop burner flame, increasing the risk of fire and injury; Keystone dealers will complete the recall repair free of charge.
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What's wrong?
The Furrion range/oven in affected 2020-2021 Keystone Cougar 24RDS travel trailers is the inside cooking appliance, with gas burners on top and an oven below. It is installed in a cabinet near the furnace cavity, so the cabinet has to separate the cooktop area from furnace airflow while the furnace runs.
On these trailers, the cabinet is not fully sealed from the furnace cavity. When the furnace operates, air movement from that cavity reaches the range cabinet and disrupts the burner flame. Instead of staying steady at the burner, the flame can invert, which means it burns abnormally and sends heat where the cooktop was not designed to handle it.
The warning sign is tied to using the furnace and interior range cooktop at the same time. The burner flames change, and the cooktop surface gets very hot.
Who's affected?
Covers the 2020 and 2021 Cougar trailers equipped with the same Furrion range/oven.
| 2021 Keystone Cougar | Recreational vehicle/trailer |
|---|---|
| 2020 Keystone Cougar | Recreational vehicle/trailer |
| Units affected | 192 |
| Field incidents | NHTSA has logged 1 field incident to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
If the interior range cooktop flames invert, the cooktop surface can get very hot and increase the risk of fire and injury. Watch the burner flame when the furnace and cooktop are used together, and stop using the range if the flame pattern changes. Repair is free at any franchised Keystone dealer.
What should I do?
- Check your VIN to confirm your 2020-2021 Keystone Cougar is included in this recall.
- Contact an authorized Keystone dealer to schedule the free range cooktop cabinet inspection and plywood-panel sealing repair that addresses burner-flame inversion during furnace operation.
- Bring the recall notice if Keystone sent one, or reference recall number 20V302 when you call.
- Avoid using the furnace and range cooktop together until the inspection and repair are complete.
- Call Keystone customer service at 1-866-425-4369 if you need help finding the correct dealer.
What happens at the repair
At the dealer, a Keystone technician runs the furnace and inspects the interior range cooktop installation to see whether the cooktop cabinet is sealed from the furnace cavity. If the opening is not sealed, the technician installs a plywood panel to close that gap. The recall repair is free, including parts and labor. Keystone has a manufacturer reimbursement plan on file, and new vehicles are covered under warranty. If you already paid for a related cooktop or furnace cavity sealing repair before the recall notice, ask Keystone customer service how to submit documentation for reimbursement.
| Reimbursement | Reimbursement available |
|---|
Timeline
| May 26, 2020 | NHTSA published the recall |
|---|---|
| July 17, 2020 | Owner notification mailed |
| July 17, 2020 | Dealer notification began |
| July 17, 2020 | Dealer notification ended |
| July 17, 2020 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 20V302?
Recall 20V302 covers 192 2020-2021 Keystone Cougar 24RDS travel trailers equipped with a Furrion range cooktop. The cooktop cabinet is not fully sealed from the furnace cavity, so furnace operation can invert the burner flame and increase fire and injury risk. Keystone dealers inspect and seal the area for free.
What should I do if my 2020-2021 Keystone Cougar is on this recall?
Check your VIN to confirm your specific travel trailer is included in recall 20V302. If it is, contact a Keystone dealer to schedule the cooktop inspection. The dealer will run the furnace during inspection and install a plywood panel to seal the cabinet area as needed.
Is the Keystone Cougar recall repair free?
Yes. Keystone's recall remedy states that dealers will inspect the interior range cooktop with the furnace running and install a plywood panel to seal the cabinet area as necessary, free of charge. You can reference Keystone recall number 20-377 when you call.
What is the safety risk with recall 20V302?
The safety risk is fire and injury. In affected Cougar trailers, the range cooktop is installed in a cabinet that is not fully sealed from the furnace cavity. During furnace operation, that setup can invert the cooktop burner flame.
When did the Keystone recall repair begin?
The recall repair began July 17, 2020. Since the remedy is available, owners with an included VIN can contact a Keystone dealer for the cooktop inspection and cabinet sealing repair.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V302000 |
|---|---|
| Keystone customer service | 1-866-425-4369 |
| NHTSA recall # | 20V302 |
| NHTSA recall # (full) | 20V302000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Quarterly Report (PDF)
- Download Misc. Document (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 24, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →