Recall 20V262 affects 25,081 2020 Ford Expedition and Lincoln Navigator vehicles because Pre-Collision Assist is disabled. Repair is free at any franchised Ford dealer.
Ford is recalling 25,081 2020 Expedition and Navigator vehicles because incorrect module coding leaves the camera-only Pre-Collision Assist feature disabled and blocks the menu controls needed to turn it on. A driver who relies on that inactive system faces a higher crash or injury risk; Ford dealers will complete the recall repair free of charge.
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What's wrong?
The camera-only Pre-Collision Assist system on the 2020 Expedition and Navigator uses the forward camera and related control modules to support forward-collision alerts and automatic emergency braking. Those modules also feed the instrument cluster menu, where the driver is supposed to see and control the feature. When the software is coded correctly, the system is available through the vehicle settings and can be turned on.
On affected vehicles, incorrect software programming in the interfacing modules leaves the camera-only Pre-Collision Assist feature disabled from the start. The cluster does not show the needed menu functions, so the driver has no normal way to enable the feature. Ford says Expedition and Navigator vehicles with the optional radar-plus-camera system are not included in this recall.
There is no warning sign before failure. The clue is the missing Pre-Collision Assist menu or unavailable functions in the cluster, even though the vehicle was built with the camera-only feature.
Who's affected?
Expedition and Navigator have the same forward-collision and instrument-panel scope for this recall.
| 2020 Ford Expedition | Automatic emergency braking |
|---|---|
| 2020 Ford Expedition | Forward collision avoidance |
| 2020 Ford Expedition | instrument panel |
| 2020 Lincoln Navigator | Automatic emergency braking |
| 2020 Lincoln Navigator | Forward collision avoidance |
| 2020 Lincoln Navigator | instrument panel |
| Units affected | 25,081 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not confirm inclusion. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
If Pre-Collision Assist is disabled without the driver knowing, the driver can rely on a feature that is not working, increasing the risk of a crash or injury. Drive cautiously and treat Pre-Collision Assist as unavailable until the software update is complete. There is no warning sign that the feature is off. Repair is free at any franchised Ford dealer.
What should I do?
- Check your VIN to confirm whether your 2020 Ford Expedition or Lincoln Navigator is included in this recall.
- Contact a franchised Ford dealer to schedule the free module software update that enables Pre-Collision Assist and its menu controls.
- Bring the recall notice if Ford mailed one. If not, reference recall number 20V262 when you call.
- Drive with extra following distance and treat Pre-Collision Assist as unavailable until the software update is complete.
What happens at the repair
At the dealer, a Ford technician reprograms the Body Control Module, Antilock Braking System, Instrument Panel Cluster, and Headlamp Control Modules, then resets the Tire Pressure Monitor System. The software update is free under recall 20V262. Out-of-pocket repairs already paid are handled through the original warranty program, not through a separate reimbursement program, because Ford says the warranty provided a free repair for this concern. Ask the service desk how warranty coverage applies if you have prior repair paperwork.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| May 8, 2020 | NHTSA published the recall |
|---|---|
| May 11, 2020 | Dealer notification began |
| May 11, 2020 | Dealer notification ended |
| May 25, 2020 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| May 25, 2020 | Interim owner notification (was planned for this date) |
| May 26, 2020 | Owner notification mailed |
Frequently asked questions
What is recall 20V262?
Recall 20V262 covers 25,081 2020 Ford Expedition and Lincoln Navigator vehicles with camera-only Pre-Collision Assist. Incorrect module coding left the feature disabled, and the driver cannot access the menu needed to turn it on. Ford dealers will reprogram the affected modules for free.
What should I do if my 2020 Ford Expedition or Lincoln Navigator is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 20V262. If it is, contact a franchised Ford dealer and ask for recall 20S20. The dealer will reprogram the affected modules and reset the Tire Pressure Monitor System for free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Ford dealers will reprogram the Body Control Module, Antilock Braking System, Instrument Panel Cluster, and Headlamp Control Modules, then reset the Tire Pressure Monitor System for free.
What is the safety risk?
The risk is that the driver can rely on Pre-Collision Assist when the feature is not working. That increases the risk of a crash or injury. Ford's remedy is a dealer software reprogramming for the affected modules, with no charge for parts or labor.
When did Ford start the recall repair?
Ford began the recall repair on May 26, 2020. Owners with included VINs can contact a franchised Ford dealer for recall 20S20, or call Ford customer service at 1-866-436-7332 for help with dealer scheduling.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V262000 |
|---|---|
| Ford customer service | 1-866-436-7332 |
| NHTSA recall # | 20V262 |
| NHTSA recall # (full) | 20V262000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Quarterly Report (PDF)
- Download Misc. Document (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 24, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →