Recall 20V247 affects 6,659 2019-2020 Mercedes-Benz G63 and G 550 SUVs for incorrect child safety lock labels. Repair is free at any franchised Mercedes-Benz dealer.
Mercedes-Benz is recalling 6,659 2019-2020 G63 and G 550 vehicles because the rear door child safety lock symbol can show the wrong lock status. If an unrestrained child unexpectedly opens a rear door, the child can fall from the vehicle and be injured; Mercedes-Benz dealers will complete the recall repair free of charge.
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What's wrong?
The child safety lock on the rear doors of 2019-2020 Mercedes-Benz G63 and G 550 vehicles is meant to keep a rear door from being opened from inside the cabin. The embossed lock symbol next to that small lever tells the driver or caregiver which direction sets the lock and which direction releases it.
On recalled vehicles, the rear door carries an incorrect embossed lock symbol. Mercedes-Benz traced this to a development process deviation, not to the latch itself. The lock control still operates, but the symbol can show the wrong lock status. That creates a real chance that someone reads the rear door as locked when it is not, or unlocked when it is locked.
There is no warning sign before failure. The issue is the permanent marking on the rear door, so the door does not alert you before the symbol misleads you. The owner manual gives the correct operating direction for the child safety lock.
Who's affected?
The scope is split across label and latch/lock categories because the child-lock safety label is the part at issue for both listed models.
| 2019 Mercedes-Benz G63 | vehicle label (placard or certification) |
|---|---|
| 2019 Mercedes-Benz G63 | Latches/locks/linkages |
| 2020 Mercedes-Benz G 550 | vehicle label (placard or certification) |
| 2020 Mercedes-Benz G 550 | Latches/locks/linkages |
| 2020 Mercedes-Benz G63 | vehicle label (placard or certification) |
| 2020 Mercedes-Benz G63 | Latches/locks/linkages |
| 2019 Mercedes-Benz G 550 | vehicle label (placard or certification) |
| 2019 Mercedes-Benz G 550 | Latches/locks/linkages |
| Units affected | 6,659 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
An unrestrained child who unexpectedly opens a rear door faces the risk of falling from the vehicle and being injured. There is no advance warning from the vehicle, so confirm the child safety lock direction in the owner's manual and keep children restrained. Repair is free at any franchised Mercedes-Benz dealer.
What should I do?
- Check your VIN to confirm your 2019-2020 Mercedes-Benz G63 or G 550 is included in this recall.
- Contact a franchised Mercedes-Benz dealer to schedule the free rear-door label installation that corrects the child safety lock status marking.
- Bring the owner letter if you have it, and reference recall number 20V247 when you call.
- Verify the rear child safety locks before driving with children in the back seat, and confirm the rear doors cannot open from inside.
What happens at the repair
At the dealer, a Mercedes-Benz technician installs a label on the rear doors with the correct child safety lock operating direction. The label corrects the mismatch between the embossed lock symbol and the actual lock status, so owners and passengers can read the child safety lock position correctly. Parts and labor are free under the recall. Out-of-pocket repairs already paid are handled through the new vehicle warranty, not through a separate reimbursement program, because the involved vehicles remain covered by that warranty. Ask the service desk how warranty coverage applies if you have prior repair paperwork.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| May 1, 2020 | NHTSA published the recall |
|---|---|
| May 8, 2020 | Dealer notification began |
| May 8, 2020 | Dealer notification ended |
| June 26, 2020 | Owner notification mailed |
| June 30, 2020 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 20V247?
Recall 20V247 covers 6,659 2019-2020 Mercedes-Benz G63 and G 550 vehicles with a rear-door child safety lock label that shows the wrong lock status. Mercedes-Benz dealers install a corrected rear-door label for free.
What should I do if my 2019-2020 Mercedes-Benz G63 or G 550 is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 20V247. If it is, contact a franchised Mercedes-Benz dealer to schedule the rear-door label repair. Reference recall number 20V247000 or Mercedes-Benz recall number 2020050034 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to fix the defect at no cost, and Mercedes-Benz dealers install the corrected rear-door child safety lock label free of charge.
What is the safety risk in recall 20V247?
The risk is that the rear-door child safety lock label shows the wrong lock status. If an unrestrained child opens a rear door unexpectedly, the child can fall from the vehicle, increasing injury risk.
What if I bought my Mercedes-Benz G-Class used?
The free recall repair still applies. Recalls follow the vehicle, not the first owner. Check your VIN to confirm whether your G63 or G 550 is included, then call a franchised Mercedes-Benz dealer for the free label repair.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V247000 |
|---|---|
| Mercedes-Benz customer service | 1-877-496-3691 |
| NHTSA recall # | 20V247 |
| NHTSA recall # (full) | 20V247000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 24, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →