Recall 20V228 affects 6 2020 Mercedes-Benz E 450 vehicles for defective front-left seatbelt routing. Repair is free at any franchised Mercedes-Benz dealer.
Mercedes-Benz is recalling 6 2020 E 450 Coupe vehicles because the front left seatbelt installation can let the belt contact sharp metal parts and damage the webbing. A damaged belt can fail to properly restrain an occupant in a crash, increasing injury risk, and Mercedes-Benz dealers will complete the repair free of charge.
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What's wrong?
The front left seatbelt in the 2020 Mercedes-Benz E 450 Coupe is the belt assembly for the driver seat. It is supposed to pull out smoothly, lock during a crash or hard stop, then retract fully into its housing after you unbuckle. The webbing has to stay routed away from sharp body metal so it can hold the occupant as designed.
On the affected vehicles, the seatbelt was installed outside Mercedes-Benz production specification. In that position, the belt webbing can contact sharp sheet metal near the loudspeaker area. If the restraint system activates, that contact can damage the webbing, which reduces the belt's ability to manage crash forces.
The warning sign is a belt that does not retract completely after it is unlatched. If the belt hangs up, does not feed back into the housing, or looks frayed, treat that as a service issue and have a Mercedes-Benz dealer inspect it.
Who's affected?
| 2020 Mercedes-Benz E 450 | seat belt |
|---|---|
| Units affected | 6 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2020 Mercedes-Benz E 450 is on the list. Check your VIN to confirm whether your specific car is included.
What's the safety risk?
A damaged seatbelt can fail to properly restrain an occupant, increasing injury risk in a crash. If the belt does not retract completely after being unlatched, treat that as a warning sign and schedule the dealer inspection soon. Repair is free at any franchised Mercedes-Benz dealer.
What should I do?
- Check your VIN to confirm your 2020 Mercedes-Benz E 450 is included in this recall.
- Contact a franchised Mercedes-Benz dealer to schedule the free front-left-seatbelt inspection and rerouting or replacement, which fixes webbing contact with sharp metal that damages the belt.
- Bring the recall notice if Mercedes-Benz mailed one. If not, reference recall number 20V228 when you call.
- Keep passengers out of the front left seat until the dealer confirms the seatbelt webbing is undamaged or completes the repair.
What happens at the repair
At the dealer, a Mercedes-Benz technician inspects the front left seatbelt routing. If the belt is contacting sharp metal components, the technician reroutes it, and replaces the belt if the webbing is damaged. Parts and labor are covered under the recall. Out-of-pocket repairs already paid are handled through the existing new vehicle warranty, not through a separate reimbursement program. Ask the service desk how warranty coverage applies if you have prior repair paperwork.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| April 21, 2020 | NHTSA published the recall |
|---|---|
| April 28, 2020 | Dealer notification began |
| May 22, 2020 | Owner notification mailed |
| May 22, 2020 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 20V228?
Recall 20V228 covers 6 2020 Mercedes-Benz E 450 coupe vehicles with a front left seatbelt that was improperly installed. The belt can contact sharp metal parts and damage the webbing. Mercedes-Benz dealers will inspect and reroute the belt, or replace it if damaged, for free.
What should I do if my 2020 Mercedes-Benz E 450 is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 20V228. If it is, contact a franchised Mercedes-Benz dealer and reference recall number 20V228 or Mercedes-Benz recall 2020050001. The dealer will inspect the front left seatbelt and complete the free repair.
Does the recall repair cost anything?
No. Federal recall law requires the manufacturer to repair the defect at no cost, and Mercedes-Benz will inspect and reroute the front left seatbelt for free. If the webbing is damaged, the dealer will replace the seatbelt free of charge.
Is it safe to drive my 2020 Mercedes-Benz E 450 before the seatbelt repair?
This recall does not include a do-not-drive order. The risk is specific to the front left seatbelt: damaged webbing can fail to properly restrain an occupant in a crash. Until the dealer completes the repair, avoid using the front left seat if the belt shows damage.
What if I bought my Mercedes-Benz E 450 used?
The free repair still applies. Recall coverage follows the VIN, not the first owner. If you bought the vehicle used and never received a letter, check your VIN, then call a franchised Mercedes-Benz dealer and reference recall 20V228.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V228000 |
|---|---|
| Mercedes-Benz customer service | 1-800-367-6372 |
| NHTSA recall # | 20V228 |
| NHTSA recall # (full) | 20V228000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →