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Campaign 20V211 Posted April 10, 2020 89 units

2020-2021 Western Star 4700/4900 Recall 20V211: GAWR

RN
Reviewed by the RecallNotify editorial team
Published May 23, 2026

Recall 20V211 covers 89 2020-2021 Western Star and Freightliner trucks with incorrect GAWR labels. Repair is free at a franchised dealer.

Western Star is recalling 89 2020-2021 vehicles, including the 4900, 4700, 108SD, Coronado, and 114SD, because the certification label can list the wrong Gross Axle Weight Rating. An overloaded vehicle can increase crash risk, and dealers will correct the label free of charge.

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What's wrong?

The certification label on these 2020-2021 trucks is the official weight label. It tells an owner, fleet manager, or scale operator the Gross Axle Weight Rating, meaning how much weight each axle is rated to carry when the truck is loaded. That rating has to match the tires and axle equipment installed on the truck.

On affected 4900, 108SD, Coronado, 114SD, and 4700 trucks, the label lists a higher axle weight rating than the tire capacity supports. The manufacturer traced the issue to tire rating information that was entered incorrectly during the label process. If the truck is loaded to the printed label instead of the actual tire capacity, the tires are carrying more weight than they are rated for.

There is no warning sign before failure. The label looks official, so the problem is not something an owner will hear, feel, or see during normal driving.

Who's affected?

Covers five truck models from the 2020 and 2021 model years, all involving the vehicle label (placard or certification).

2021 Western Star 4900 vehicle label (placard or certification)
2020 Freightliner 108SD vehicle label (placard or certification)
2020 Freightliner Coronado vehicle label (placard or certification)
2021 Freightliner Coronado vehicle label (placard or certification)
2020 Freightliner 114SD vehicle label (placard or certification)
Units affected89
Field incidentsNHTSA has logged no field incidents to date.

The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific truck is included.

What's the safety risk?

An overloaded vehicle puts extra load on the axle and increases the risk of a crash. Use the door label and loading limits carefully until the corrected GAWR label is installed, and avoid carrying weight beyond the posted rating. Repair is free at any franchised Western Star dealer.

What should I do?

  1. Check your VIN to confirm your 2020-2021 Western Star 4900, 108SD, Coronado, 114SD, or 4700 is included in this recall.
  2. Contact a franchised Western Star dealer to schedule the free GAWR certification-label update that corrects the axle weight rating.
  3. Bring the recall notice if you have it. If not, reference recall number 20V211 when you call.
  4. Avoid loading the vehicle over the corrected axle weight rating until the dealer updates the label.
  5. Call Western Star customer service at 1-800-547-0712 with questions about the free label update.

What happens at the repair

At the dealer, a Western Star technician updates the Gross Axle Weight Rating labels so the certification label matches the vehicle's correct axle rating information. The recall repair is available now, and the work is free. This label correction helps the service desk and owner follow the proper load rating instead of relying on an incorrect certification label. If your vehicle is included, schedule the label update with a Western Star dealer and bring the recall notice if you have it.

Timeline

April 10, 2020 NHTSA published the recall
May 28, 2020 Owner notification mailed
June 7, 2020 Dealer notification began
June 7, 2020 Dealer notification ended
June 7, 2020 Interim owner notification (was planned for this date)

Frequently asked questions

What is recall 20V211?

Recall 20V211 covers 89 2020-2021 Western Star 4900, 108SD, Coronado, 114SD, and 4700 trucks with incorrect Gross Axle Weight Rating information on the certification label. An incorrect label can lead to overloading, increasing crash risk.

What should I do if my 2020-2021 Western Star 4900, 108SD, Coronado, 114SD, or 4700 is on this recall?

Check your VIN to confirm your specific truck is included in recall 20V211. If it is, contact a franchised Western Star dealer and ask for the GAWR certification label update. Reference recall 20V211 or DTNA recall FL847 when you call.

Is the recall repair free?

Yes. Federal recall law requires the manufacturer to repair the defect at no cost. For recall 20V211, dealers update the affected GAWR labels free of charge, with parts and labor covered through the recall process.

What is the safety risk?

The safety risk is overloading from incorrect axle rating information. If the certification label shows the wrong Gross Axle Weight Rating, the truck can be loaded beyond its rating, increasing crash risk. The dealer label update gives the correct rating information.

When did the recall repair become available?

The recall repair began May 28, 2020. Owners can contact a franchised Western Star dealer for the free GAWR label update, or call DTNA customer service at 1-800-547-0712 and reference DTNA recall FL847.

More information

NHTSA campaign pagenhtsa.gov/vehicle-recalls/20V211000
Western Star customer service1-800-547-0712
NHTSA recall #20V211
NHTSA recall # (full)20V211000

Source documents

This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →