Recall 20V207 affects 37,580 2019-2020 Ram 2500 and 3500 trucks with bed steps that can fail. Repair is free at any franchised Ram dealer.
Ram is recalling 37,580 2019-2020 2500 and 3500 pickups equipped with an accessory bed step because the step can fail unexpectedly under certain side-loading conditions. A failed step raises the risk of injury to the user, and Ram dealers will complete the recall repair free of charge.
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What's wrong?
The rear bed step on the 2019-2020 Ram 2500 and 3500 is an accessory step mounted at the back of the pickup bed. It gives you a lower foothold when climbing into or out of the bed, so the step and its support brace need to hold weight from more than one angle.
On affected trucks, the bed step can fail when force is applied from the side or at an angle. That side load can stress the support brace in a way the original design does not handle well. The step can break while someone is using it, which creates a fall risk. The dealer remedy changes the support brace to a different design or removes the bed step.
There is no warning sign before failure. The step can look usable until it breaks under the wrong loading angle.
Who's affected?
Covers Ram 2500 and 3500 trucks from the 2019 and 2020 model years, all using the same rear bed step kit.
| 2019 Ram 2500 | body or structural component |
|---|---|
| 2020 Ram 3500 | body or structural component |
| 2019 Ram 3500 | body or structural component |
| 2020 Ram 2500 | body or structural component |
| Units affected | 37,580 |
| Field incidents | NHTSA has logged 27 field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific truck is included.
What's the safety risk?
The bed step can fail unexpectedly while someone is using it, increasing the risk of injury from a fall. There is no warning sign before the support brace fails. Until the brace is replaced, avoid putting weight on the bed step and schedule the dealer repair. Repair is free at any franchised Ram dealer.
What should I do?
- Check your VIN to confirm your 2019-2020 Ram 2500 or 3500 is included in this recall.
- Contact a franchised Ram dealer to schedule the free bed step support-brace replacement that fixes the accessory bed step that can fail while in use.
- Bring the recall notice if you have it. If not, reference recall number 20V207 when you call.
- Avoid using the accessory bed step until the support-brace replacement is complete.
What happens at the repair
At the dealer, a Ram technician replaces the bed step support brace for the accessory bed step. The recall repair is free, and parts and labor are covered. If you already paid for this bed step repair, FCA US asks owners to send the original receipt or other adequate proof of payment so the expense can be confirmed. Keep any repair invoice, payment record, and owner letter together before contacting customer service or the dealer service desk.
| Reimbursement | Reimbursement available |
|---|
Timeline
| April 9, 2020 | NHTSA published the recall |
|---|---|
| May 29, 2020 | Dealer notification began |
| May 29, 2020 | Dealer notification ended |
| May 29, 2020 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| May 29, 2020 | Interim owner notification (was planned for this date) |
| July 9, 2020 | Owner notification mailed |
Frequently asked questions
What is recall 20V207?
Recall 20V207 covers 37,580 2019-2020 Ram 2500 and 3500 pickups with an accessory bed step. The bed step can fail under certain side loading while in use, increasing injury risk. Ram dealers replace the bed step support brace for free.
What should I do if my 2019-2020 Ram 2500 or 3500 is on this recall?
Check your VIN to confirm your specific truck is included in recall 20V207. If it is, contact a franchised Ram dealer to schedule the bed step support brace replacement. Reference Chrysler recall numbers W24 or W44 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to complete recall repairs at no cost, and Ram dealers will replace the bed step support brace free of charge. The remedy is available, so included owners can schedule the repair with a franchised Ram dealer.
Is it safe to use the bed step before the repair?
The recall risk is tied to using the accessory bed step. A bed step that fails while someone is standing on it increases the risk of injury. Until your VIN is checked and the support brace is replaced, avoid relying on the step for entry, loading, or unloading.
What if I bought the Ram truck used?
The free recall repair still applies. Recall coverage follows the VIN, not the first owner. If you bought the truck used and never received a letter, check your VIN, then call a franchised Ram dealer and reference recall 20V207 if your truck is included.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V207000 |
|---|---|
| Ram customer service | 1-800-853-1403 |
| NHTSA recall # | 20V207 |
| NHTSA recall # (full) | 20V207000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Quarterly Report (PDF)
- Download Recall Document (PDF) (PDF)
- Download Misc. Document (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →