Recall 20V191 covers 319,610 2019-2020 vehicles with radio displays that keep showing the rearview camera. Free software update at any franchised Jeep dealer.
Jeep is recalling 319,610 2019-2020 vehicles, including Wrangler and Gladiator models, because a software error in 8.4-inch and 12-inch radio displays can leave the rearview camera image on after the driver shifts out of reverse. That lingering image can distract the driver and increase crash risk; the dealer software repair is free.
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What's wrong?
The radio display in the 2019-2020 vehicles covered by recall 20V191 is also the rearview camera screen. When the driver shifts into reverse, the camera image appears on the 8.4" or 12" display so the area behind the vehicle is visible while backing up. After the vehicle is shifted out of reverse, the display is supposed to return to its normal screen.
On affected vehicles, a radio software error keeps that rearview image on the display after the backing event has ended. FCA confirmed that, under certain circumstances, the image stays on longer than the allowed 10 seconds and remains until the drive cycle ends. The repair is a radio software update that restores the intended display behavior.
There is no warning sign before failure. The issue shows up after backing up, when the rearview image stays on the screen even though the vehicle is no longer in reverse.
Who's affected?
Covers 2019 and 2020 models across SUV, pickup, minivan, and car body styles, all tied to the rear-view camera system.
| 2019 Jeep Wrangler | Camera |
|---|---|
| 2019 Chrysler Pacifica | Camera |
| 2020 Jeep Gladiator | Camera |
| 2019 Jeep Renegade | Camera |
| 2019 Ram 2500 | Camera |
| 2020 Chrysler Pacifica | Camera |
| 2020 Jeep Renegade | Camera |
| 2020 Ram 3500 | Camera |
| 2019 Ram 3500 | Camera |
| 2019 Ram 1500 | Camera |
| 2019 Jeep Grand Cherokee | Camera |
| 2020 Jeep Wrangler | Camera |
| 2020 Ram 1500 | Camera |
| 2020 Ram 2500 | Camera |
| 2019 Dodge Durango | Camera |
| 2019 Dodge Challenger | Camera |
| 2020 Jeep Cherokee | Camera |
| 2020 Dodge Durango | Camera |
| 2020 Jeep Grand Cherokee | Camera |
| Units affected | 319,610 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific vehicle.
What's the safety risk?
A rearview camera image that stays on after shifting out of reverse can distract the driver and increase crash risk. There is no separate warning sign for this display problem. Drive with extra attention, avoid relying on the stuck image, and schedule the software update. Repair is free at any franchised Jeep dealer.
What should I do?
- Check your VIN to confirm your 2019-2020 Wrangler, Pacifica, Gladiator, Renegade, 2500, 3500, 1500, Grand Cherokee, Durango, Challenger, or Cherokee is included in this Jeep recall.
- Contact a franchised Jeep dealer to schedule the free radio display software update that fixes the rearview camera image staying on after reverse.
- Use the over-the-air software update if your vehicle offers it, or have the dealer install the update for free.
- Bring the recall notice if Jeep has mailed one. If not, reference recall number 20V191 when you call.
- Watch the radio display after backing up until the repair is complete, since a lingering rearview image can distract the driver.
What happens at the repair
At the dealer, a Jeep technician updates the radio display software that controls the rearview camera image after the vehicle shifts out of reverse. The software update is free under the recall. Owners also have the option to install the OTA software update instead of visiting the dealer. If you've already paid out of pocket for a related repair before the recall notice, FCA US asks customers to send the original receipt or other proof of payment so the company can confirm the expense.
| Reimbursement | Reimbursement available |
|---|
Timeline
| April 27, 2020 | Owner notification mailed |
|---|---|
| May 22, 2020 | Dealer notification began |
| May 22, 2020 | Dealer notification ended |
| May 22, 2020 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| May 22, 2020 | Interim owner notification (was planned for this date) |
| September 10, 2020 | NHTSA published the recall |
Frequently asked questions
What is recall 20V191?
Recall 20V191 covers 319,610 2019-2020 Jeep vehicles with 8.4-inch or 12-inch radio displays. A software error can leave the rearview camera image on after shifting out of reverse, which can distract the driver and increase crash risk.
What should I do if my 2019-2020 Jeep vehicle is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 20V191. If it is, contact a franchised Jeep dealer to schedule the radio display software update, or ask whether the over-the-air update applies to your vehicle. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to fix the defect at no cost, and Jeep dealers will update the radio display software free of charge. Owners also had the option to install the over-the-air software update that became available on May 1, 2020.
What is the safety risk?
The safety risk is driver distraction. The rearview camera image can stay on the display after the vehicle is no longer in reverse, which fails FMVSS number 111 and increases crash risk. The remedy is a radio display software update.
What if I bought this vehicle used?
The free recall repair still applies. Federal recall law follows the vehicle, not the first owner. Check your VIN to confirm whether your specific vehicle is included, then reference recall 20V191 when you call a franchised Jeep dealer for service.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V191000 |
|---|---|
| Jeep customer service | 1-800-853-1403 |
| NHTSA recall # | 20V191 |
| NHTSA recall # (full) | 20V191000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Document (PDF) (PDF)
- Download Misc. Document (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →