Recall 20V190 affects 63 2017-2020 Setra S417 Tc coaches for an incorrect door support frame. Repair will be free through franchised Setra dealers once available.
Setra is recalling 63 2017-2020 S417 Tc coaches because the front entrance door support frame can be the wrong size. The wrong frame size can let the door open and detach while the coach is moving, injuring occupants or creating a road hazard, and the Setra dealer repair will be free once available.
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What's wrong?
The front entrance door support frame on 2017-2020 Setra S417 Tc coaches is the structural opening that holds the passenger entry door in the right position. It keeps the door leaf aligned with its hinges, latch, and seals so the door stays closed while the coach is moving. When the frame is the right size, the door fits tightly enough for normal highway operation.
On affected coaches, the support frame was built to the wrong dimension at the factory. That wrong size reduces the fitting accuracy between the frame and the door leaf, so the door does not sit in the opening as designed. At highway speed or in strong crosswinds, air pressure and vehicle motion can work the door open. If the door opens far enough, it can detach from the coach while it is moving.
Owners or drivers can notice the entrance door partly opening and closing at highway speed or in strong crosswinds. Treat that movement as the warning sign and keep passengers away from the doorway until the coach is repaired.
Who's affected?
Spans 4 model years for the S417 Tc, with the same body structure component listed for each year.
| 2020 Setra S417 Tc | body structure |
|---|---|
| 2018 Setra S417 Tc | body structure |
| 2019 Setra S417 Tc | body structure |
| 2017 Setra S417 Tc | body structure |
| Units affected | 63 |
| Field incidents | NHTSA has logged 5 field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
A front entrance door that detaches can injure coach occupants or become a road hazard and increase crash risk. If the door starts opening or closing at highway speed or in strong cross winds, pull over safely and call the dealer before moving it farther. Repair will be free at any franchised Setra dealer once available.
What should I do?
- Check your VIN to confirm your 2017-2020 Setra S417 Tc is included in this recall.
- Wait for Setra's owner notice before scheduling the final dealer repair, or call Setra customer service to confirm current repair timing.
- Ask a franchised Setra dealer about the free front-entrance-door support-frame replacement that secures the door so it does not open or detach while the coach is moving.
- Reference recall number 20V190 and Setra recall 72.00M20089A when you call.
- Drive only as needed until Setra confirms repair instructions; a detached door creates an injury and crash risk.
What happens at the repair
Once the final repair is available, a Setra technician will replace the front entrance door support frame and the holders at the base of that frame. The repair addresses the door support structure rather than a trim adjustment, so the service visit centers on replacing those parts. Parts and labor are covered under the recall. Out-of-pocket repairs already paid are handled through the vehicle warranty described in the repair procedure, not through a separate reimbursement program. Ask the service desk how that warranty coverage applies if you have prior repair paperwork.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| April 2, 2020 | NHTSA published the recall |
|---|---|
| May 28, 2020 | Owner notification mailed |
| May 29, 2020 | Dealer notification began |
| May 29, 2020 | Dealer notification ended |
| May 29, 2020 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 20V190?
Recall 20V190 covers 63 2017-2020 Setra S417 Tc coaches with a front entrance door support frame that is the wrong size. The door can open and detach while the coach is moving, creating injury risk for occupants and crash risk from a road hazard.
What should I do if my 2017-2020 Setra S417 Tc is on this recall?
Check your VIN to confirm your specific coach is included in recall 20V190. If it is, contact a franchised Setra dealer and ask for the front entrance door support frame and base holders to be replaced. Reference recall number 20V190 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Daimler Coaches' remedy says dealers will replace the front entrance door support frame and the holders at the base of the support frame free of charge.
Is it safe to drive a Setra S417 Tc with this recall?
The recall does not carry a do-not-drive order, but the defect is serious. A front entrance door that opens and detaches while the coach is moving creates injury risk for occupants and crash risk for others on the road. Confirm your VIN and schedule the free repair.
What if I bought my Setra S417 Tc used?
The free recall repair still applies. Federal recall law follows the vehicle, not the first owner. Check your VIN to confirm whether your specific coach is included, then contact a franchised Setra dealer with recall number 20V190.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V190000 |
|---|---|
| Setra customer service | 1-416-624-3558 |
| NHTSA recall # | 20V190 |
| NHTSA recall # (full) | 20V190000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →