Recall 20V183 covers 515 2019 Jeep Grand Cherokee and Dodge Durango vehicles for front differential gear wear. Repair is free at any franchised Jeep dealer.
Jeep is recalling 515 2019 Jeep Grand Cherokee and Dodge Durango vehicles because front differential pinion gears were not hardened enough and can wear down. If the gear teeth wear away, the vehicle can lose power while driving or lose the PARK function when stopped, increasing crash risk; Jeep dealers will complete the recall repair free of charge.
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What's wrong?
The front axle differential on the 2019 Grand Cherokee and Durango is the gearbox that manages power going to the front wheels. Inside it, pinion gears mesh with other gears so engine torque reaches the driveline in a controlled way. The part also helps hold the vehicle when PARK is selected.
In affected vehicles, the front differential was built with pinion gears that were not properly hardened. Hardening gives the gear teeth the surface strength they need under load. Without it, the teeth wear down as the gears mesh. If the teeth wear far enough, torque is no longer transferred from the front wheels to the driveline, which leads to loss of power while driving and loss of the PARK function when stopped.
Before that failure, the driver can hear a gear whine or grinding noise. Those sounds are warning signs that the front differential needs attention.
Who's affected?
Both models are tied to the same front axle differential within the driveline recall.
| 2019 Jeep Grand Cherokee | driveline |
|---|---|
| 2019 Dodge Durango | driveline |
| Units affected | 515 |
| Field incidents | NHTSA has logged 22 field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific SUV.
What's the safety risk?
A sudden loss of power while driving or loss of the transmission PARK function can increase crash risk. A gear whine or grinding noise is the warning sign listed for this recall. If you hear either, park safely and call a dealer. Repair is free at any franchised Jeep dealer.
What should I do?
- Check your VIN to confirm your 2019 Jeep Grand Cherokee or Dodge Durango is included in this recall.
- Contact a franchised Jeep dealer to schedule the free front-differential replacement that fixes the insufficiently hardened pinion gears.
- Reference recall number 20V183 and Chrysler recall W22 when you call the dealer.
- Bring the recall notice if you have it.
- Drive cautiously until the repair is complete, and use the parking brake when parked because this recall involves loss of power while driving and loss of the PARK function when stationary.
What happens at the repair
At the dealer, a Jeep technician replaces the front differential assembly covered by recall 20V183. The replacement parts and labor are free under the recall. The front differential sends power through the front driveline, so replacing it addresses the gear wear problem described in the filing. If you already paid for a repair tied to this problem, FCA US asks owners to send the original receipt or other proof of payment for reimbursement review.
| Reimbursement | Reimbursement available |
|---|
Timeline
| March 26, 2020 | NHTSA published the recall |
|---|---|
| May 15, 2020 | Dealer notification began |
| May 15, 2020 | Dealer notification ended |
| May 15, 2020 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| May 15, 2020 | Interim owner notification (was planned for this date) |
| May 21, 2020 | Owner notification mailed |
Frequently asked questions
What is recall 20V183?
Recall 20V183 covers 515 2019 Jeep Grand Cherokee and Dodge Durango vehicles with front differential pinion gears that were not hardened enough. Worn gear teeth can cause loss of power while driving or loss of PARK when stopped. Dealers will replace the front differential for free.
What should I do if my 2019 Jeep Grand Cherokee or Dodge Durango is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 20V183. If it is, contact a franchised Jeep dealer to schedule the front differential replacement. Reference recall number 20V183 and Chrysler recall number W22 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Chrysler's remedy says dealers will replace the front differential free of charge. Parts and labor are covered at a franchised dealer.
What is the safety risk in recall 20V183?
The safety risk is loss of power while driving or loss of the transmission PARK function when the vehicle is stationary. Either condition can increase crash risk. The fix is a free front differential replacement at a franchised dealer.
What if I bought my 2019 Jeep Grand Cherokee or Dodge Durango used?
The free recall repair still applies. Federal recall law follows the vehicle, not the first owner. Check your VIN to confirm whether your specific vehicle is included, then reference recall 20V183 and Chrysler recall W22 when you call the dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V183000 |
|---|---|
| Jeep customer service | 1-800-853-1403 |
| NHTSA recall # | 20V183 |
| NHTSA recall # (full) | 20V183000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →