Recall 20V120 covers 63 2019-2020 Pierce Arrow Xt, Impel, Velocity, and Enforcer vehicles for aerial-device tube cracking. Repair is free at any franchised Pierce dealer.
Pierce is recalling 63 2019-2020 Arrow Xt, Impel, Velocity, and Enforcer emergency vehicles with 107 foot or 110 foot aerial devices because a rectangular tube in the upper mid-section can crack and corrode. A failed tube can make the aerial device fall and increase the risk of injury; Pierce dealers will complete the repair free of charge.
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What's wrong?
The aerial device on these 2019-2020 Pierce Arrow Xt, Impel, Velocity, and Enforcer emergency vehicles is the raised ladder assembly used above the truck body. On units built with a 107 ft or 110 ft aerial device, a rectangular tube in the upper mid-section helps keep that raised structure rigid and stable under load.
On affected trucks, the steel for that rectangular tube was formed improperly by a supplier source. That manufacturing error left the tube vulnerable to micro cracks at the corners. When corrosion forms inside those cracks, the steel degrades further. If one tube wall fails, the aerial device can become unsteady.
Crews can look for cracks and corrosion at the corners of the rectangular tube. Over time, without corrosion protection, those cracks can grow and become visible. Visible cracking at the tube corners is the warning sign before the tube wall fails.
Who's affected?
Spans the Arrow Xt, Impel, Velocity, and Enforcer across the 2019 and 2020 model years, with Equipment listed as the component for each.
| 2020 Pierce Arrow Xt | Equipment |
|---|---|
| 2019 Pierce Impel | Equipment |
| 2019 Pierce Velocity | Equipment |
| 2020 Pierce Enforcer | Equipment |
| 2019 Pierce Enforcer | Equipment |
| 2019 Pierce Arrow Xt | Equipment |
| 2020 Pierce Impel | Equipment |
| 2020 Pierce Velocity | Equipment |
| Units affected | 63 |
| Field incidents | NHTSA has logged 1 field incident to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific truck.
What's the safety risk?
Cracks in the aerial device tube can let the device fall and increase injury risk. If the vehicle is in service, inspect the tube corners for visible cracking or corrosion and schedule the recall inspection soon. Repair is free at any franchised Pierce dealer.
What should I do?
- Check your VIN to confirm your 2019-2020 Pierce Arrow Xt, Impel, Velocity, or Enforcer is included in this recall.
- Contact a franchised Pierce dealer to schedule the free aerial-device tube inspection and corrosion treatment or upper mid-section replacement.
- Keep the aerial device out of service until Pierce inspects it and completes any needed repair for cracks or corrosion.
- Bring the recall notice if Pierce mailed one. If not, reference recall number 20V120 when you call.
- Call Pierce customer service at 1-888-974-3723 with questions about scheduling or vehicle-specific instructions.
What happens at the repair
At the dealer, a Pierce technician inspects the aerial device tube for cracks and corrosion. If the tube is sound, Pierce treats it to help prevent rust corrosion. If cracks or corrosion are present, Pierce replaces the upper mid section of the aerial device. The inspection, treatment, replacement parts, and labor are free under the recall. Pierce has a general reimbursement plan on file, so owners who already paid for the same repair should ask Pierce customer service or the service desk how to submit repair documents under that plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| February 28, 2020 | NHTSA published the recall |
|---|---|
| March 16, 2020 | Dealer notification began |
| March 16, 2020 | Interim owner notification (was planned for this date) |
| March 25, 2020 | Owner notification mailed |
| March 27, 2020 | Dealer notification ended |
Frequently asked questions
What is recall 20V120?
Recall 20V120 covers 63 2019-2020 Pierce Arrow Xt, Impel, Velocity, and Enforcer emergency vehicles with a 107 foot or 110 foot aerial device. A rectangular tube in the upper mid-section can crack or corrode, making the aerial device unsteady.
What should I do if my 2019-2020 Pierce Arrow Xt, Impel, Velocity, or Enforcer is on this recall?
Check your VIN to confirm your specific emergency vehicle is included in recall 20V120. If it is, contact a franchised Pierce dealer or Pierce customer service at 1-888-974-3723 to arrange inspection. The dealer will treat the tube if no damage is found, or replace the upper mid-section if cracks or corrosion are present.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Pierce says all services for this recall are free. That includes inspection, rust-corrosion treatment when no damage is found, and replacement of the upper mid-section when cracks or corrosion are present.
What is the safety risk?
The safety risk is that a failed tube can cause the aerial device to fall, raising the risk of injury. The defect is in the aerial device structure on affected fire emergency vehicles. Until the inspection and repair are complete, confirm the VIN and follow Pierce dealer guidance for the vehicle.
When did the Pierce recall repair start?
The recall repair began March 25, 2020. Owners of affected 2019-2020 Pierce Arrow Xt, Impel, Velocity, and Enforcer emergency vehicles can contact a Pierce dealer or Pierce customer service at 1-888-974-3723 and reference recall 20V120 when arranging service.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V120000 |
|---|---|
| Pierce customer service | 1-888-974-3723 |
| NHTSA recall # | 20V120 |
| NHTSA recall # (full) | 20V120000 |
Source documents
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →