Recall 20V118 affects 27 2020 Keystone Bullet trailers missing a main living area egress window. Repair is free at any franchised Keystone dealer.
Keystone is recalling 27 2020 Bullet trailers equipped with overhead cabinets across the rear wall because they were built without an egress window in the main living area. In an emergency, that missing exit can lengthen passenger evacuation time and increase injury risk; Keystone dealers will complete the recall repair free of charge.
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What's wrong?
On the 2020 Keystone Bullet 34RI trailer, the living area is supposed to have an egress window, which is a window built to open wide enough for emergency escape. That exit gives occupants another way out if the main door is blocked during an emergency.
On affected Bullet trailers, the 34RI floor plan with overhead cabinets across the rear wall was built with a crank-open vent window instead of an egress-style window. The installed window, part number 407947, is not the escape window Keystone specified for this location. Keystone identified part number 656875 as the egress window replacement.
The warning sign is visual: the main living area does not have a secondary egress window. If you look at the rear wall area and see only the crank-open vent window, the trailer lacks the intended emergency exit there.
Who's affected?
| 2020 Keystone Bullet | body or structural component |
|---|---|
| Units affected | 27 |
Not every 2020 Keystone Bullet trailer is on the list. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
In an emergency, a missing egress window in the living area lengthens the time passengers need to exit the vehicle and increases injury risk. Confirm whether your VIN is included and schedule the window replacement. Repair is free at any franchised Keystone dealer.
What should I do?
- Check your VIN to confirm your 2020 Keystone Bullet is included in this recall.
- Contact a franchised Keystone dealer to schedule the free egress-window replacement that gives passengers an emergency exit from the main living area.
- Bring the recall notice if Keystone mailed one, or reference recall number 20V118 when you call.
- Use the replacement window wording when you book the appointment: Keystone replaces the crank-open vent window with an egress window.
What happens at the repair
At the dealer, a Keystone technician replaces the existing crank open vent window with an egress window in the main living area. Parts and labor are covered under the recall. Keystone's standard reimbursement plan is on file for owners who paid out of pocket for a related repair before the recall notice. Bring receipts or other repair documentation to the service desk, and contact Keystone customer service at 1-866-425-4369.
| Reimbursement | Reimbursement available |
|---|
Timeline
| February 27, 2020 | NHTSA published the recall |
|---|---|
| March 12, 2020 | Owner notification mailed |
| April 21, 2020 | Dealer notification began |
| April 21, 2020 | Dealer notification ended |
| April 21, 2020 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| April 21, 2020 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 20V118?
Recall 20V118 covers 27 2020 Keystone Bullet 34RI trailers equipped with overhead cabinets across the rear wall. These trailers are missing an egress window in the main living area, and Keystone dealers replace the existing crank-open vent window with an egress window for free.
What should I do if my 2020 Keystone Bullet is on this recall?
Check your VIN to confirm your specific trailer is included in recall 20V118. If it is, contact a franchised Keystone dealer to schedule the egress window replacement. Call Keystone customer service at 1-866-425-4369 if you need help arranging service.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair recall defects at no cost. Keystone's remedy says dealers will replace the existing crank-open vent window with an egress window free of charge.
What is the safety risk?
The missing egress window can slow passenger exit during an emergency. Keystone says the extra time needed to leave the trailer increases the risk of injury. The repair path is direct: have a Keystone dealer install the required egress window for free.
When did the Keystone Bullet recall repair start?
The recall repair began March 12, 2020. Because that date has passed, owners of included 2020 Keystone Bullet trailers can contact a franchised Keystone dealer now to schedule the free egress window replacement.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V118000 |
|---|---|
| Keystone customer service | 1-866-425-4369 |
| NHTSA recall # | 20V118 |
| NHTSA recall # (full) | 20V118000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Misc. Document (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →