Recall 20V117 affects 549 2017-2020 Eby Dump Body vehicles for a hoist-cylinder cotter pin that can detach. Repair is free at any franchised Eby dealer.
Eby is recalling 549 2017-2020 Dump Body vehicles under recall 20V117 because the cotter pin securing the hoist cylinder can detach. If the lifting mechanism fails, the dump body can fall quickly and injure people nearby; Eby dealers will complete the free repair.
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What's wrong?
The hoist cylinder on 2017-2020 Eby Dump Body vehicles raises and supports the dump body while it is being lifted. A cross shaft holds that cylinder connection in place, and a cotter pin keeps the shaft from sliding out of position. That small pin is part of what keeps the dump body controlled during hoist operation.
On affected vehicles, the cotter pin was installed in the wrong direction. If the pin backs out, the shaft that secures the hoist cylinder can move from its normal position. Once that connection is no longer retained, the dump body can fall unexpectedly. The recalled setup uses a 3/8 inch cotter pin, while the remedy uses a 2 3/4 inch by 3/8 inch threaded bolt with a locking nut to hold the cross shaft.
Owners or service technicians can look for a shaft that has shifted from its original position or a missing cotter pin. Those visible signs mean the hoist cylinder connection is no longer secured as designed.
Who's affected?
Spans 4 model years, all listed under the same mechanical equipment component.
| 2017 Eby Dump Body | Mechanical |
|---|---|
| 2019 Eby Dump Body | Mechanical |
| 2020 Eby Dump Body | Mechanical |
| 2018 Eby Dump Body | Mechanical |
| Units affected | 549 |
| Field incidents | NHTSA has logged 4 field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
If the lifting mechanism fails, the truck body can fall quickly and injure people nearby. A shaft that has moved from its original position, or a missing cotter pin, is a warning sign. Keep people clear of the dump body and schedule the repair soon. Repair is free at any franchised Eby dealer.
What should I do?
- Check your VIN to confirm your 2017-2020 Eby Dump Body is included in this recall.
- Contact a franchised Eby dealer to schedule the free repair.
- Schedule the cotter-pin replacement with a secure bolt and locking nut, which keeps the hoist cylinder from letting the dump body fall unexpectedly.
- Bring the recall notice if Eby mailed one. If not, reference recall number 20V117 when you call.
- Keep people clear of the dump body until the repair is complete, and do not stand near or under a raised body.
What happens at the repair
At the dealer, an Eby technician removes the cotter pin that secures the hoist cylinder and replaces it with a secure bolt and locking nut. The recall repair is free, and Eby also provides the bolt, nut, and detailed replacement instructions for customers using a repair facility. If you already paid a shop for this work, Eby's reimbursement plan covers labor up to 30 minutes at the repair facility's posted labor rate. Keep the invoice and labor-rate documentation for the claim.
| Estimated time at dealer | 30 minutes |
|---|---|
| Reimbursement | Reimbursement available |
Timeline
| February 27, 2020 | NHTSA published the recall |
|---|---|
| April 27, 2020 | Dealer notification began |
| April 27, 2020 | Dealer notification ended |
| April 27, 2020 | Interim owner notification (was planned for this date) |
| September 25, 2020 | Owner notification mailed |
Frequently asked questions
What is recall 20V117?
Recall 20V117 covers 549 2017-2020 Eby Dump Body vehicles with a hoist-cylinder cotter pin that can detach. If the lifting mechanism fails, the dump body can fall quickly and injure people nearby. Eby dealers will replace the cotter pin with a secure bolt and locking nut for free.
What should I do if my 2017-2020 Eby Dump Body is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 20V117. If it is, contact a franchised Eby dealer to schedule the hoist-cylinder fastener repair. Reference recall 20V117 when you call. The dealer repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to complete recall repairs at no cost, and Eby's remedy says dealers will replace the cotter pin with a secure bolt and locking nut free of charge.
What is the safety risk with recall 20V117?
The safety risk is an unexpected dump-body drop. If the hoist-cylinder fastener detaches and the lifting mechanism fails, the truck body can fall quickly and injure people nearby. Keep people clear of the dump body until the dealer completes the free repair.
When did the Eby Dump Body recall repair start?
The recall repair began September 25, 2020. Eby said dealers would remove the cotter pin and install a secure bolt with a locking nut free of charge. You can call Eby customer service at 1-717-354-4971 with recall 20V117.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V117000 |
|---|---|
| Eby customer service | 1-717-354-4971 |
| NHTSA recall # | 20V117 |
| NHTSA recall # (full) | 20V117000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →